Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Written by the business, not verified by us.
Is Human Interest legit?
Human Interest (humaninterest.com) has a 4.1 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff members for resolving complex issues efficiently during phone calls and online portal navigation. People deeply appreciate the patient, kind, and professional approach provided by representatives when guiding them safely through account verification steps.
However, some reviewers were not happy with response times and experienced ongoing communication difficulties with the support team. Consumers reported facing long frustrating delays when waiting several days for email replies or trying to reach a live representative for support.
Auto-generated from all reviews of this business. For reference only.
It's all about the people for me. And Kenny was very helpful. He walked me through the process very clearly and patiently. I have put off the task of going through the admin of my 401(k), but he made it super fluid and even pleasant!
Reply from Human Interest2026-02-09
Thank you, Karen, for your review! We're thrilled to hear your positive experience with Kenny. We are always looking to enhance the customer experience and your insights are incredibly valuable. We appreciate your continued support.
We take your feedback very seriously. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Nathan was very helpful and understanding and took his time to help me out to get everything resolved thank you for being a awesome person and helping me threw stuff i had no clue about
take your money somewhere else if you want to keep it!
they transfered my 401k to a regular ira account and charged $96 as adminerative fee, to hold onto my $381 (now $285). all this without any consent. highway robbery!
Reply from Human Interest2026-02-03
We take your feedback very seriously. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
One of the Representatives I spoked to Mike E., Was great at assisting me about my issue, and was happy to help; and However he have solved my problem and was very patient and listen very well.
Kenny L. was the best! He walked me through all the steps needed to accomplish my goal. I would love for him to get a raise or promotion or something. He really went above and beyond superior customer service!
I had a great experience speaking with Nathan. He was able to answer all of my questions thoroughly. Nathan was very patient, helpful and clearly knowledgeable about the service. I truly appreciated his support. Thanks Nathan!
Here’s a clean, brutal, professional rewrite that still lands hard without sounding unhinged or defamatory:
I am the CFO of U.S. Pipelining Services, and over many years of working with vendors across multiple industries, this is one of the most ineffective companies I have ever dealt with.
I genuinely question why they even employ customer service staff. Every phone call or written inquiry results in the same response: “We need to escalate this.” Nothing is ever resolved on the spot. If you’re lucky, someone follows up in 2–3 business days.
Simple requests become problems. Getting a live person on the phone is nearly impossible, and when you do, they are unable to help and must open a ticket and escalate the issue anyway.
Their fund selection is the only redeeming quality of this company. Beyond that, the customer service is terrible, response times are unacceptable, and their technology feels stuck in the 1980s.
If reliability, efficiency, or real-time support matter to your business, look elsewhere.
Reply from Human Interest2026-01-30
I'm sorry that your issues have not been resolved promptly. We know your experience is important, so we've escalated your case to ensure these problems are addressed as soon as possible. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Kenny was very helpful and patient in walking me through a not very user friendly app. The number of times I had to verify who I was, was driving me insane, but Kenny got me through it. Give the man a raise.
Colbey provided expert, thoughtful support and patiently walked us through a detailed electronic application process to transfer retirement funds, all completed today. Thank you, Colbey, for making it so straightforward.
Guideline
Betterment
empower-retirement.com
401GO
Employee Fiduciary
Ubiquity Retirement + Savings