The attendant was very nice
The attendant was very nice. I had no cash to tip him and he was so nice. Told him I would catch him next time, which I will
About Icon Parking
Data updated- Website
- iconparkingsystems.com
- Category
- Vehicles & Transportation
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 46% (26/57)
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Is Icon Parking legit?
Icon Parking (iconparkingsystems.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 26% give 1 star; The business has replied to 46% of negative reviews. Last updated 2026-08-10.
What people say
THE BEST FOR ICON
This garage and attendants are absolutely excellent! They provide quality service which is why it is my favorite parking facility and I park at many!
Good location to Radio Music Hall
Good location to Radio Music Hall. I like they have two entrance/ exit to enter in and out of the parking lot. The staff was quick and courtesy.
Cancel page Conveniently " Not Found"
At 5:34pm I had to cancel a 630p reservation. I went to my email. Clicked on "cancel "and it took me to a page that said "not found". Again I tried. I called your phone number, gone for thr day. I called the garage. Explained to attendant I have to cancel, he understood he said, asked me to hold and hung up on me. I couldn't cancel via app, email or website and the app and website is so confusing I couldn't find info on cancellation nor the $10 off I saw u offer when refering a friend. But I need a refund. Your faulty website don't work with a not found page when I clicked on cancel from the email.
Purchasing a parking spot on the app a…
Purchasing a parking spot on the app a day ahead of time always works & reduces stress about finding a place to park especially with all the snow still lining the streets
Never got to the garage due to traffic
Never got to the garage due to traffic. Woulf not let me cancel.
Excellent
Attendant was professional, pleasant couldn’t have been happier
Painless entry and exit at a good…
Painless entry and exit at a good price. Car remained scratchless and dentless!
The team that works at 150 West End…
The team that works at 150 West End Ave, NYC is the best
Very easy to get in and out with two…
Very easy to get in and out with two entrances and exits; very convenien
yes was nice ,respectful,and kind
Very easy.
Very easy.. no issues coming or going
Don’t trust your reservation
I made a reservation for an overnight on an extremely cold night in Brooklyn when I knew there’d be no parking spots due to huge snow piles everywhere. I paid. Then when I showed up at the time I reserved, the garage was closed. After calling the attendant several times, he emerged to tell me through the window that the garage was closed/full. I was completely screwed over and left in the literally cold.
很棒的停车场
我进行了预订并获得了惊人的价格。我的车很快就被拿走了，取车时没有等待。 服务员很有礼貌，很友好。 我经常在这里停车，我总是很满意。
Awful experience
Awful experience. Parking was $22 for the day, I was 30 mins late to pick up and they charged me a $50 fee. If it’s not one thing it’s another, always a shake down with this company.
Reply from Icon Parking 2026-02-10
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy. Per reservation policy listed on the reservation, if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Very reliable and quick service.
Great service
Always feel like the service is on point and the attendants are kind and helpful
The attendant was very rude.
Reply from Icon Parking 2026-02-10
Thank you, Gina, for bringing this to our attention. We’re very sorry to hear that your experience with our attendant did not meet your expectations. Providing respectful and courteous service is extremely important to us, and we take concerns like this seriously. Please accept our sincere apologies for any inconvenience or frustration this may have caused. We will be addressing this matter internally to ensure it does not happen again. Thank you for your feedback and for giving us the chance to improve.
Terrible
I arrived early (real feel temp of -17 had few cars on the road) attendant stated I’d have to pay additional. Ok - $44 !! Fine not happy as it was in addition to prepaid reservation. Went to theater, returned, my car was damaged. Crumpled area about a foot in size. Attendant stated I came in with damage to the car. Absolutely not. Horrible experience and no personal responsibility, I need to hear from ICON.
Reply from Icon Parking 2026-02-10
Gail, thank you for taking the time to share the details of your recent experience. We’re very sorry to hear about the difficulties you encountered, particularly given the weather conditions, and the concern regarding damage to your vehicle. We understand how upsetting this situation must have been. While our on-site team is unable to make determinations regarding vehicle damage claims, we do take these matters seriously. To ensure your concern is reviewed appropriately, we kindly ask that you contact our Claims Department directly. They are best equipped to investigate and assist you further. Please reach out to them at [email protected] and include any relevant details such as the location, date and time of your visit, reservation information, and photos of the damage if available. We appreciate you bringing this to our attention and regret that your experience did not meet expectations.