Icon Parking (iconparkingsystems.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 26% give 1 star; The business has replied to 46% of negative reviews. Last updated 2026-08-10.
I was told after I arrived at the garage that you guys do not park Rivian‘s. I am still waiting for a refund of my prepayment.
Reply from Icon Parking 2026-02-10
Thank you, Nithya for contacting us regarding your recent visit. We apologize for the inconvenience you experienced after arriving at the garage and being informed that Rivian vehicles are not accommodated at that location.
We understand your concern regarding the prepaid reservation. Please be assured that your refund request is being reviewed, and any eligible refund will be processed in accordance with our refund policy.
If you have any questions or need further assistance, please don’t hesitate to reach out.
K
Ken · 3 reviews · Verified · Experienced 2026-02-08 ·
The staff were exceptionally professional, courteous, and patient. They waited for us to unload for my wife and 2 year old son. Incredible good group of guys. Worth the price.
S
Steven Williams · 1 review · Verified · Experienced 2026-02-02 ·
Easy to park with my premade reservation. The serviceman was clear in his explanation to show the cashier my proof of payment upon pickup.
Pickup was easy, my car was waiting for me and the cashier saw my text and knew I had prepaid.
Great experience. I was impressed with your parking system... never seen this before (im from Montreal Canada)
Now im curious to see if we have some like this too.
I was at the location in times square, near OYO hotel.
I was charged $45 for arriving 20 min earlier and the cost of my reservation for four hours was $30+$3.
Extortion. I am contacting NY Department of Consumer Affairs.
Reply from Icon Parking 2026-02-09
Zoran, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy.
Please note that per our reservation confirmation, If you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Very convenient! Excellent customer service! Will definitely come back!!
Reply from Icon Parking 2026-02-09
Michelle, Icon Parking really appreciates your kind words and feedback regarding your experience. We see that you rated us a one star, which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
J
Joseph · 3 reviews · Verified · Experienced 2026-02-01 ·
We arrived at the garage Robo Park LLC 155-145 West 47th st, we were told there was a mechanical failure and no cars could be admitted, we were told that we would be unable to park there and we had to move on. We were given no alternatives. How do I get a refund ?
Joe Condon
Reply from Icon Parking 2026-02-09
Joe, thank you for reaching out, and we’re very sorry for the inconvenience you experienced at the Robo Park LLC location on West 47th Street.
We understand how frustrating it must have been to arrive and be turned away due to a mechanical issue, especially without being provided alternative parking options. We sincerely apologize for this disruption to your plans.
We would be happy to assist you with your refund. Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
I prepaid for a garage and when we arrived, the car elevator was broken. I pre-paid $34. The attendant told me to go to another location. Because I didn't prepay for this location, I was charged $84! It also took an extremely long time to get our car parked and I almost missed the Broadway show. We then waited almost an hour for our car to be retrieved upon leaving.
Reply from Icon Parking 2026-02-10
Thank you, Brittany, for reaching out and for providing details about your recent experience. We sincerely apologize for the inconvenience you encountered due to the car elevator being out of service, as well as for the delays you experienced both when parking and retrieving your vehicle.
We understand how frustrating it must have been to be redirected to another location and then charged a higher rate, especially when you had already prepaid and were on a tight schedule for your Broadway show. This is certainly not the experience we strive to provide.
Your concerns regarding the additional charge and excessive wait times have been noted and will be reviewed. Please kindly send us an email to [email protected] and a member of our team will follow up as appropriate once the matter has been fully assessed.
Thank you for bringing this to our attention. We appreciate your patience and regret that your visit did not meet expectations.
Only thing I did not like about our service is when they parked the car they had to climb over the center console to get in and out of the car. Other than that it was great.
The garage was closed and overflowing when I got there. Now I have a random charge on my credit card for a service I did not receive. Nobody wants to drive around last minute and look for another place to park when they planned it out when they already booked a place.
Reply from Icon Parking 2026-02-09
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We understand how frustrating it is to arrive at a garage you planned for, only to find it closed or at capacity, and then see a charge for a service you were unable to use. That is certainly not the experience we want for our customers.
Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
Easy in, easy out. They considerately had the car waiting for us in this frigid cold and windy weather. Much appreciated! Perfect location for Lincoln Center performances.
Scum operation at 520. Disregarded my reservation. Never use. Waiting for refund. Will sue if not received tomorrow.
Reply from Icon Parking 2026-02-09
Thank you, Kevin, for bringing this matter to our attention. We’re sorry to hear about your experience at LANDON PARKING LLC and understand how frustrating this must have been.
We take concerns like this seriously and would like the opportunity to review what occurred and address the issue appropriately. Our goal is to resolve this as quickly and fairly as possible.
Unused reservation IP423343 has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
We appreciate your patience!
E
Eric Jaso · 1 review · Verified · Experienced 2026-02-07 ·
★★★★★
Arrived at garage and was refused…
Arrived at garage and was refused entry. Explained I had a prepaid reservation and they said it had been canceled and refunded. It had not been canceled or refunded.
Reply from Icon Parking 2026-02-09
Thank you, Eric, for bringing this to our attention, and I’m very sorry for the inconvenience you experienced.
We understand how frustrating it must have been to arrive at the garage and be denied entry despite having a prepaid reservation. That is certainly not the experience we want for our customers.
Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
E
East village girl · 14 reviews · Verified · Experienced 2026-02-08 ·
★★★★★
Tried to cancel Feb 7 reservation on…
Tried to cancel Feb 7 reservation on Friday Feb 6. 58 minutes on phone wait, cancel button online showed error message, emailed customer service, NO RESPONSE AS YET. RES #IP657252
Reply from Icon Parking 2026-02-09
Francesca, thank you for reaching out, and we sincerely apologize for the frustration you experienced while attempting to cancel your reservation.
We understand how concerning it must have been to encounter long wait times, an online error message, and a delay in receiving a response, especially when you made multiple good-faith attempts to cancel in advance. We appreciate you bringing this to our attention.
We have noted your reservation number (IP657252) and will review the cancellation immediately. Once confirmed, we will ensure the appropriate refund is processed.
Thank you for your patience, and we apologize again for the inconvenience. We appreciate the opportunity to make this right.
