Icon Parking (iconparkingsystems.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 26% give 1 star; The business has replied to 46% of negative reviews. Last updated 2026-08-10.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be to far from my venue. Literally spent 40min getting parking missing most of my daughters birthday party. Why reserve a spot and not allow me to park it there. Also I was unable to get a refund for a spot I could not use. Not to my fault.
Reply from Icon Parking 2026-02-09
Thank you for taking the time to share your experience. I’m truly sorry to hear about the difficulties you encountered, especially on such an important occasion as your daughter’s birthday. We understand how upsetting and stressful this situation must have been.
We sincerely apologize that the garage was unable to accommodate both of your prepaid reservations and that this resulted in significant delays and inconvenience. That is certainly not the experience we aim to provide, and we regret that this impacted your time with your family.
Since the space was not available through no fault of your own, please rest assured that we will look into an appropriate resolution.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
My truck was considered an oversize vehicle but because I made a reservation, they were unable to charge me the fee and let me know it was free this time. They said there should be a way to add my vehicle to the app and flag it as an oversized vehicle but I didn’t see that option. Please let me know how to add that and I will.
I prepaid a reservation then told I had to pay $20 more for an SUV
The $40 was for regular cars and my Macan was $20 more so $60
This has never happened before, since a Macan is a small SuV
Reply from Icon Parking 2026-02-09
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that our terms and conditions which states that an oversized fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
The attendant said that lot was full, regardless that I booked and paid in advance. Told me to cancel the booking, which in the app said “oops, something went wrong” after trying multiple times.
I was charged an extra $15.00 without being notified. When booked there was no mention of an extra charge. I’ve parked before in other Icon garages with this vehicle and never had to pay extra for a minivan. There’s was no signage as such or mention on the app.
I had no choice but to pay if not I would not get me vehicle. Very disappointed
I think it’s horrible that you charge $15 plus for (oversized) vehicles. I have a normal SUV. Your ceilings were 10’ or more. The attendant parked my car next to a spot, the exact size as my spot which had a midsized car in it. It’s a scam! FYI…the parking attendant was great!
Admittedly, I arrived earlier than my paid reservation. This was never an issue in the past. The attendant was very professional as he explained he couldn’t let me in before my reserved time. Unfortunately, at this location you need to drive down a ramp underground. He instructed me to reverse up the ramp to the street. I’m not backing up a blind incline. My only option was to pay a second charge. No where in the app does it state you can’t arrive a few minutes early.
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finally begins to help me and take my ticket and ask for my QR code that I prepaid he then said I needed to wait for someone else to help me instead. mind you it was 11 degrees outside and has already been waiting. I had to stress concern for long wait in the cold and lack of assistance and then he decided to help me.
