Imagine Cruising USA (imaginecruising.com) has a 4.7 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Harry, in England, was extremely knowledgeable during our booking process. He explained our itinerary, costs, and flights throughly before processing our deposit. Thank you Harry!!
Thank you for your wonderful review! We are so pleased to hear about your positive experience with Harry. We're glad he was able to assist you so effectively and we will be sure to pass along your kind words.
Zane! Helpful, knowledgeable and efficient.
We are so happy to hear that Zane provided you with such a helpful, knowledgeable, and efficient experience. We truly appreciate your kind words and positive feedback.
Shayna was great, our booking agent. Everything so far is very organized and informative.
We are so glad to hear that your experience has been organized and informative! Thank you for sharing your positive feedback.
Upon receipt of a promotion from Cruise Critic & Imagine Cruising re Japan Unveiled Rail Discovery & All-Inclusive Voyage, departing April 29, 2027, on Dec 12, 2025, I've been receiving excellent customer support from IC staff based in London, England and Orlando, Florida, resulting in Booking Reference IMR-00168. IC generated documents of what were discussed and agreed upon.
We're so pleased to hear about your excellent experience with our customer support team in both London and Orlando. It's wonderful to know that our team provided clear and helpful assistance throughout your booking process. We appreciate you sharing your positive feedback.
Ferdinand was extremely professional, a pleasure to work with and went beyond ALL expectations in assisting me obtain a favorable flight itinerary for my upcoming trip to Japan. He was a pleasure to speak to with and possesses a wonderful passion for his position. He even took into consideration the appropriate amount of layover time. Like Goldilocks, enough but not too much. Just right. Ferdinand is an outstanding representative for your company and should be considered for an advanced managerial position. Please share this review with corporate, his immediate supervisor and, of course, Ferdinand himself. Thank you and I have already booked another journey mainly because of this positive interaction.
We are so pleased to hear about your exceptional experience and the outstanding service you received. It's wonderful to know that Ferdinand went above and beyond to create a favorable flight itinerary for your trip to Japan, including the perfect layover time. We truly appreciate you recognizing his professionalism and passion. Your kind words about their representation of our company are highly valued, and we will certainly share your feedback with the relevant teams, including his leadership. We are especially delighted to learn that this positive interaction has led you to book another journey with us. Thank you for taking the time to share your wonderful review.
Great customer service and amazing tips and advice.
We're so glad to hear that our customer service and advice were helpful. We appreciate your kind words!
They are dishonest. Stay away from their tours. They ask for a huge first payment that is non refundable.
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your concerns. Our policy regarding the initial payment is clearly outlined in our terms and conditions, which are provided at the time of booking. This policy helps us secure reservations and cover upfront costs. We strive for transparency and honesty with our customers, and we regret that you feel otherwise. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service team at 888-282-5643. We value your input and are committed to improving our services.
Extremely helpful to keep cost down for adaptations for our needs. Pricey trip but looking forward to it
We're glad we could help with your adaptation needs. We hope you have a wonderful and memorable trip!
Ferdanand took all my upgrade requests & ran with it; response within the hour. Very receptive reps all around. This is my first reservation but hopefully not my last. Thank you.
We're so glad to hear you had such a positive experience with Ferdinand and that your requests were handled efficiently. We truly appreciate your kind words and look forward to assisting you again!
Staff person was friendly and answered all my questions.
We're so happy to hear our staff provided excellent assistance and answered all your questions. We appreciate your kind words!
To much misinformation on flights and payments.
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback, as it helps us continue to grow. Regarding the flight information, we understand the importance of having accurate details. We typically advertise vacations up to 18 months prior to departure. During this period, our pricing is based on select airports until flights fall within our system's range. Once we are within 8 to 11 months of departure, we provide specific flight information based on the package. At this stage, if there are any necessary changes regarding location or time frame, we will communicate any potential additional costs prior to confirming and finalizing tickets. If you have any further questions or need assistance, please feel free to reach out. We're here to help!
Jonathan was very helpful, professional and we will use him again on future trips. Sounds like you guys put together some awesome trips
We're so happy to hear you had such a positive experience with Jonathan! We truly appreciate your kind words and look forward to helping you plan more awesome trips in the future.
My inquiry was answered promptly. The booking agent was knowledgeable and helpful.
Thank you for sharing your positive experience!
Image cruising made the trip planning pleasant and seamless. They always answered the phone within 60 seconds and were always pleasant and cheerful. I enjoyed working wit them
We are delighted to hear that your trip planning was pleasant and seamless. We always strive to provide excellent and cheerful service, and we're so glad you enjoyed working with us!
Having learned through an email in early July about the 3/7/27 Silversea cruise and Imagine Cruising land tour to Japan ending 4/3 27, I reached out to Imagine by phone to get more details. I immediately got through to one of your excellent agents in London, Jonathan Gilchrist, and he proved to be immensely helpful over the several days it took my husband and I to finalize our decision about booking. It was crucial that we receive all the information we needed to move quickly, because Jonathan informed us that there was only one Superior Veranda suite left. He worked closely with us to analyze flight options and other details via phone and email, at the same time I did my own research into flights. Learning that only United would provide non-stop flights to Kyoto and Tokyo from SFO we booked our flights independently. On Jonathan's advice we also researched the idea of adding two nights at the end of the cruise to have more time to enjoy Tokyo, and we have done so independently. Jonathan supplied all information we needed as well as the subsequent documentation after we booked, in a very efficient and good humored fashion. Needless to say, we are very much looking forward to the trip in March. While this is in the future and it's premature for us to comment on the specifics of the tour, we booked it because we felt that the inclusions and pricing were very advantageous, and Jonathan's description of the tour (having done it himself the prior year) was especially persuasive. One final note: We understand that the US office is just getting set up and our dealings there have been limited, but we do want to acknowledge Caitlyn, who was very helpful when I needed some info quickly.
We are so pleased to read your wonderful feedback about your recent booking experience with us. It's truly rewarding to know that our team, particularly Jonathan, provided such exceptional and timely assistance in securing your desired suite and helping with your travel plans. We understand how crucial it was to act quickly, and we're glad we could support you through that process. We appreciate you highlighting the helpful advice you received regarding flight options and extending your stay in Tokyo. We are also grateful for your kind words about Katlyn's prompt support. We eagerly anticipate hearing about your trip to Japan next March and are confident you will enjoy the inclusions and value of the tour. Thank you for sharing your positive experience with us.
We're so glad to hear you found your experience seamless. Thank you for your wonderful feedback!
We usually don't have any luck getting good, direct flights when we book through a Cruise Company. Imagine got us the flights that were direct and at a good departure time.
We are delighted we could arrange excellent direct flights with convenient departure times. We appreciate you sharing your positive experience!
Working with Harry Powell was such a delight. Went over all the details of the trip, secured great flights and really was so helpful. Looking forward to our Norway holiday adventure.
We are so pleased to hear that Harry provided such a delightful and helpful experience in planning your upcoming Norway adventure. We truly appreciate your kind words.
Carrie was kind, knowledgeable and efficient. So far I’m impressed with the service I’ve received.
We're so glad to hear you had such a positive experience with Kerry! We appreciate your kind words.
Excellent service, went beyond expectations. It may be too early to give a review before going on the vacation, but I want to acknowledge the way these guys set up a land/cruise vacation I’ve wanted for a long time. 21 days, flights, hotels, and a 12 day cruise thru the Norwegian Fiords. It’s a lot of complicated logistics they were able to put in place. The one drawback was documentation and confirmation. In today’s world, organized crime is a fact of life, and due diligence demands confirmation at every stage. I signed several documents, twice, without fully documented evidence of what I was getting. I paid a substantial down payment without a signed receipt. I felt exposed until the package was processed. I think Imagine Cruising need oto address this. That said, this probably would not have happened if I had gone to the web site and ordered from the list of vacations listed on their site. I responded to a web advert and was contacted by an agent who made it happen.
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our team was able to set up the vacation you’ve been dreaming of, especially with such intricate logistics involved. Your excitement about the 21-day adventure, including the 12-day cruise through the Norwegian Fjords, truly resonates with us, and we can’t wait for you to embark on this journey! We also appreciate your feedback regarding documentation and confirmation. Your concerns are valid, and we understand how important it is to feel secure and informed throughout the booking process. We are actively working to enhance our communication and documentation practices to ensure that our customers have the peace of mind they deserve. Thank you once again for your valuable insights and for choosing Imagine Cruising. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
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