Imagine Cruising USA (imaginecruising.com) has a 4.7 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
c
customer · 2 reviews · Experienced 2026-06-30 ·
★★★★★
So Far So Good..on my way to Far Away places.
So Far, so Good!Booking Finished.
Francis was patient and efficient throughout
The process.
Giving all the pertinent, Exciting information,
Have for a long time wanted to make this Trip!
I am so Excited to meet new people and see
New places! I like knowing everything will be
Taken care of on this tour. Thank You, Francis
Reply from Imagine Cruising USA2026-07-01
We are so happy to hear about your positive booking experience. We are thrilled you are excited for your upcoming trip and look forward to welcoming you to new places and people!
Kerry in the concierge dept was VERY helpful.
Our flight home was canceled by the airline and Kerry jumped thru hoops to re-arrange our flights home the way we wanted.
I very much appreciate all she did.
She really went above and beyond.
She was professional, efficient, patient and kind.
Reply from Imagine Cruising USA2026-06-30
We're so glad to hear that Kerry provided such exceptional assistance when your flight was canceled. It's wonderful to know that she was professional, efficient, patient, and kind in rearranging your travel plans. Thank you for sharing your positive experience!
I have not yet gone on my trip (9 months from now) and, hopefully the experience will continue to be good but, so far, it’s been excellent. Imagine Cruising has provided all the needed information in a very timely manner. Even when I needed some additional information and could not reach the customer service dept, the manager called me back to provide the necessary information. The booking process, including upgraded airfare has been quick and efficent. The trip, which is a land and sea voyage throughout Japan appears to be extremely well planned, all inclusive and high end. If the result ends up as impressive as it’s been so far, I will certainly use their services in the future and recommend them to others.
Reply from Imagine Cruising USA2026-06-09
We're so glad to hear about your excellent experience with us so far! We appreciate you sharing your positive feedback regarding the timely information, efficient booking process, and well-planned trip. We are confident you will enjoy your land and sea voyage throughout Japan.
It was very easy to book our tour. Very knowledgeable about the tours and hotels. Could answer our questions easily.
Cannot wait to go in September. Will do a review after it is completed.
Reply from Imagine Cruising USA2026-06-02
We are so pleased you found the booking process easy and our team helpful. We look forward to hearing about your September trip!
a
acetheone · 5 reviews · Experienced 2026-05-22 ·
★★★★★
Just booked our trip to Japan/China
Just booked our trip to Japan/China. We are so excited!
Vincent deserves more than 5 stars for his incredible work in explaining everything thoroughly & securing our flights to our satisfaction. It is our first time using Imagine Cruising, but if the trip goes as smoothly as booking it, we will definitely be back! Great job, Vincent!
Reply from Imagine Cruising USA2026-05-26
We are so happy to hear about your excitement for your upcoming trip! We are delighted that Vincent provided such excellent service in securing your flights. We truly appreciate your kind words and look forward to welcoming you back.
We've just booked our trip, but I was very impressed with the fast turnaround time once I had submitted my inquiry. Tom was extremely helpful in answering all of my questions. He kept me well informed as to the process that needed to be followed. His sense of humour was also a wonderful touch as was his added insights about some of the ports, since he's been there before.
Reply from Imagine Cruising USA2026-04-30
We're happy to hear that you were impressed with our quick response time and the helpful information you received. We appreciate your kind words and are glad that the insights about the ports and Tom's humour added to your experience. Thank you!
The customer service representative, Aimee was delightful and very informative and patient. When she needed to check on cabin availability or some other concern we had she was very polite and let us know we would on a short hold.
Also her follow thru with emails of our agenda info and receipt of our deposit was in a timely manner.
We give her an A+
Thank you
Reply from Imagine Cruising USA2026-02-18
We're happy to hear that you had such a positive experience! We truly appreciate your kind words regarding the assistance you received. It's great to know that the information provided and the follow-up were helpful. Thank you for your A+ rating!
L
Lynn G. · 1 review · Experienced 2026-02-17 ·
★★★★★
Outstanding Booking Experience!
These comments are in regards to my booking experience. Aimee was beyond helpful. She was always professional & went out of her way to get answers to all my questions (which I had many). Imagine Cruising work together as a team & you are never left hanging. I'm looking forward to our South America trip!
Reply from Imagine Cruising USA2026-02-18
We're happy to hear that your booking experience was so positive! It's great to know that Aimee was helpful and responsive to your questions. We appreciate your kind words and hope you enjoy your South America trip!
A
ARTHUR · 5 reviews · Experienced 2026-02-16 ·
★★★★★
We’ve only just booked our trip
We’ve only just booked our trip, so this is preliminary, but I can say the South Africa trip ticked all the boxes for us as to what was provided. Our agent Harry Powell was excellent, thorough, friendly and very capable and ultimately caused us to go through with putting down our deposit. I’ll look to update this review or do another review once we’ve taken the trip.
Reply from Imagine Cruising USA2026-02-17
We're happy to hear that the South Africa trip met your expectations! We appreciate your positive feedback regarding the booking process. It's great to know that Harry's service led you to book with us. We look forward to your updated review after your trip!
