IMG® (imglobal.com) has a 4.6 out of 5 rating on OK.one, based on 264 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 19% of negative reviews. Last updated 2026-08-10.
I’d say, what made it great was we )(chatGPT and I) worked step by step, double-checking each detail, and didn’t rush your decisions. You stayed clear yep and calm even when forms or payments got finicky. That patience, plus narrating exactly what you saw, made problem solving a lot smoother. It’s Basically the ideal collaboration to get the almost perfect travel insurance coverage.
It wasn't allowing me to select the $2,000,000 maximum coverage options
Easy. Good price
I have not tried to make a claim yet, but the process was easy.
I've used IMG over the years. We had to file a medical claim for the first time. My wife suffered a stoke back in February while in Mexico. We paid almost $40,000 up front to get treatment before IMG issued a Guarantee of Payment. IMG paid the hospital's full invoice but say it's our responsibility to get reimbursed for the money I paid up front. How does it even make sense that they would pay the entire bill when they knew we paid $40K up front? Still trying to get the money out of the hospital.
Nicwe and flexibnle nice and flexible
Our difficult experience with IMG travel insurance (a.k.a. iTravelInsured). My wife and I purchased an IMG policy for a cruise. Because of an injury shortly before departure, we had to cancel the cruise and we submitted a claim to IMG Travel with required documentation. IMG later sent me an email confirming that our claim was approved in full. A few days later, we received an electronic payment (ACH) for only half the approved amount. When we contacted IMG, they explained that the remaining half would arrive by check, and gave us the option of cancelling the check and instead receiving payment by ACH. We immediately instructed them to pay the remainder by ACH. After additional follow up emails, we were told that our claim was “in the queue”, after which IMG stopped responding. Weeks passed with no payment. We finally contacted our state insurance department to intervene. Approximately 2-1/2 weeks after their intervention, IMG issued the second half of the payment by ACH. Even then, IMG failed to include the contractual interest owed due to their late payment, which they eventually did only after our follow up email to the company. We would not use this company again.
great and easy
Selecting travel insurance coverage was straightforward. The price for the insurance was competitive.
The online process was very easy to get through.
I'll let you know later if I have to make a claim
I found it hard to maneuver through the forms It took me longer than I expected.
Being able to feel safe with coverage as I travel.
264 reviews matching