IMG®

Flawless processing

The Live Chat was extremely helpful.

I could understand all steps clearly

Fast

Fast, simple and easy.

Travel Insurance

Application easy to do Price competitive

Very quick.

easy customer service access

Received error message completing applocation

Received and error message on the Enhanced Options I replied No to each and got an error message to call the help line. I did call and spoke to a person who said he had never heard of that error message. So, suggestion was made to start the application over which I did and it worked

ALL QUESTIONS ANSWERED BY PHONE

Easy to use...

Easy application

Application process was easy to…

Application process was easy to understand and to use.

Pet coverage

Pleased to see illness or death of pet covered. A rare acknowledgement of the importance of family pets, especially those who are seniors.

Easy to get the policy

Awful is the most polite word I can…

Awful is the most polite word I can use. In June I was on holiday. I became ill and rushed to hospital. I contacted IMG within an hour and received excellent help. Whilst there i was informed by IMG they would pay direct. The hospital refused stating that they don't get paid for months. So luckily for me I could pay and was let home with all of the relevant documents and invoices. I attached these to the case via email as requested. 3 weeks later nothing back. I contacted them and was told that I needed to make a claim to the claims department. I did this and received a huge document to complete with loads of irrelevant questions. I completed and re attached all the documents. All was going well then received a condescending email saying congratulations you claim has been approved for pay out and you will here fro. Another person soon after their review. This is now 4 weeks. I then received an email indicating I will receive the full amount apart from 16.6% due to the claim being raised after 5 days from return. Obviously I questioned this as I then sent them again the confirmation that I had contacted them within an hour. They accepted this and stated I would be refunded the additional money. Fantastic news. Two weeks later I received a phone call stating the bank details were I correct and they could not pay me. I sent an email the same day confirming the bank details and checked the details on the previous documents match. 4 days later received a phone call asking again for the bank details. I spoke to them again and they stated I had not provided. I explained it was on the email I had informed them this on the email which was reviewed on the call and confirmed. 3 days later I got paid. But not all the funds just the 16.6%. I contacted them again and asked what was going on. To be informed that it was due to bank details being incorrect. I explained again how can that be as you partially paid so how can it be wrong. To be informed that due to bank details being wrong it was not paid and it will be paid soon. One week later nothing. Contacted again same statement. Due to bank details issue you were not paid and it has been escalated. Another week later still not paid. Contacted again same message as a response that it has been escalated and you were not originally paid as the bank details were wrong. Now having to pay additional credit card fees again. Disgusted with the service and would not recommend. The 5 star reviews all appear to be how eay to setup. All 1 star reviews how difficult for the support on pay out. The actual important part.

all good

convenient

Cruise Insurance on IPhone

The choosing of a destination for a cruise is confusing and not ideal. It took me several times of closing out the let’s get started screen to get to see the different plans, not a great UX. Otherwise I was happy with the process.

easy to use

easy to use and easy to understand

Completion gets easier after a fwq…

Completion gets easier after a fwq times issuing policies

Easy for customers to use!