Customer service is fabulous
Customer service is fabulous! Thank you! I love your products and am a loyal customer because of the excellent customer service!
About INDIGENOUS
Data updated- Website
- indigenous.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 0% (0/16)
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About this business
At INDIGENOUS we take pride in providing the highest quality, handcrafted clothing that's both socially responsible and sustainable. Every style is made with respect for people and planet. This respect starts with how we treat the farmers who grow our organic cotton and raise free-ranging alpacas, to the artisans who handcraft our sweaters and sew our fair trade and organic essentials. And this respect extends to our customers, who have chosen to wear their values. We want you to be happy with every purchase, and to wear INDIGENOUS with confidence, pride, and complete satisfaction.
Written by the business, not verified by us.Is INDIGENOUS legit?
INDIGENOUS (indigenous.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Beautiful jacket
Beautiful jacket - very good quality and the color was true to the website picture.
Easy to place order
Easy to place order, item arrived promptly, recipient love it and appreciated your company ethics. Win, win, win.
gift certificate process…
Your website gift certificate process is ridiculous! I had to purchase two certificates to get the amount that I wanted to purchase and then the certificates had to be forwarded to the recipient. RIDICULOUS!!!
Great service
My sweater came with a color dye problem and the company responded immediately and a quick refund.
High quality garments and accessories
High quality garments and accessories. Beautiful craftsmanship, and low impact dyes. Customer service is great. Absolutely wonderful!
Avery was very supportive and…
Avery was very supportive and understanding, helping me with an exchange for a pair of riding pants that were not sewn correctly in terms of the center seam. There was no charge for the exchange and even though the sale was over, it was honored. Thank you so much!
The size chart is not accurate
The size chart is not accurate. Runs large. There is also no zipper or way to close the jacket. There’s a single button at the top and that’s it, and it’s almost like a cape with sleeves. It’s hard to tell that from the photo. I contacted support for help and am still waiting to hear back.
I love the essential riding pant
I love the essential riding pant. They are soft and very comfortable. Folks keep asking where I got them!
Pleasant all around
Indigenous shipped the wrong item, but had the correct item to me before I'd even put the wrong item back in the mail to them. It actually turned out easiest for me to drop it off in the Sebastopol store, and Linda was extremely obliging.
The quality of what I purchased felt amazing!
The quality of what I purchased felt lovely and amazing. And the size was great. The problem? The way the descriptive copy was written, it was implied that that item I purchased was 100% cotton. It said "100% organic cotton" in the text. There was no other information on garment context so I thought I'd be fine. I'm highly allergic to Spandex, which was in my purchase. My situation is unique, and I'm unhappy since it is so hard to find 100% cotton clothing. The two stars is because there was no copy that described the garment content. Indigenous emailed a return label to mail and is refunding my money. Their clothing is lovely. I have an all cotton dress of theirs. Will look again in the future but contact them before purchasing to confirm fabric content.
Happy 5 year customer
I’ve been a customer for 5 years and have not been disappointed. I love everything I’ve ordered. Timeless designs that last. Quality fabrics. Fair prices. Excellent customer service.
The pocket zipper broke open at first…
The pocket zipper broke open at first wear.
The material of the shirts was so much…
The material of the shirts was so much thinner then pictured on the website. In addition, the legs on the joggers were cut so wide and short and out of proportion.
the quality of the product is amazing
Easy purchase with payment plan
Size for a 2 extra large came in at a…
Size for a 2 extra large came in at a large at best
Great garment, fabric, interaction
I received a replacement item without asking for it for a garment t I received that was defective that I otherwise loved...fabric , fit, color, cut. So nice, so comfortable, so kond
I purchased the maroon striped scarf
I purchased the maroon striped scarf. I was ready to send it back, as it was so stiff, a horrible texture. Your website said it would soften after first step ash. So I went ahead and washed it over instructions. If is softer, but not by a whole lot. It is not “flown” as described, at all. I feel like I cannot return it since I washed it. Disappointed as a expected a thin, flowy material.
My first outing with Indigenous
My first outing with Indigenous. Clothing is soft, comfortable, well constructed, and stylish to boot! Great value. I look forward to more purchases.
Chef's Kiss
The item took a little longer since I just moved but the jumpsuit in Mink is...chef's kiss. I look so elegant and pulled together in it. It has a nice weight to it and is so soft next to my skin. I will order more item from Indigenous very soon.
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