Honesty
Honesty. Free cover for outdoor sauna. Knowledgeable customer service.
About Clearlight Infrared Saunas
Data updated- Website
- infraredsauna.com
- Category
- Beauty & Well-being
- Location
- United States · Berkeley
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/10)
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Is Clearlight Infrared Saunas legit?
Clearlight Infrared Saunas (infraredsauna.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Great product
Great product. Love the add on feature of the red light panel. Frank was great to deal with and helped answer any questions I had regarding which sauna to purchase. He always answered my emails and was very patient with me. I’m so happy with my purchase.
We are still waiting for the mask!
We are still waiting for the mask! Very disappointed. Regards, John Empen
Every thing was stress free with good…
Every thing was stress free with good updates on all shipping and delivery. I would suggest a better assembly video Showing all door hinges/ roof glass hinges, door orientation details with hinges Joe crews
I have had my sauna for about a year…
I have had my sauna for about a year and could not be happier. The quality and service that Clearlight provides is exceptional. I highly recommend their saunas and products.
Very professional and responsive staff
Very professional and responsive staff. Great experience!
Ordered and paid
Ordered and paid - said delivery date and then extensive delays with no explanation or offer to cancel and refund. Needed the ordered shipment by the original date and was wasted money as I had to order from sunlighten to get my items
The interior lights in my outdoor sauna…
The interior lights in my outdoor sauna burned out and I contacted customer service. They responded right away and were very pleasant. They sent me three replacement lights at no cost to me with instructions on how to replace them. They're the best!!
Excellent support in every step of the…
Excellent support in every step of the buying and delivery process as well as resolving a small product issue quickly .
Great customer service, not a great app
We had an issue with the infrared working and we got a quick resolution by having new part sent. It worked after that. Customer service was great in that regard. I will say that the app is NOT user friendly. Trying to schedule the sauna to be on using the app has not worked the 3 times ive tried to use it.
Truly the worst experience -- it has…
Truly the worst experience -- it has been 6 weeks since I received a nonfunctioning sauna for my business and I have been through 3 replacement parts (where they sent the wrong part because they never actually confirmed with their third party techs what was wrong), and now I've been waiting weeks for them to send me a tech. They also agreed to let me have my own electrician install the part and I am awaiting reimbursement. But they won't approve my electrician to do full diagnostics and making me wait weeks with no end in sight for their tech to come out. I call every day and am told they are prioritizing my case and someone will call back by the end of the day to tell me when a tech will come and no one calls back. I have spent HOURS calling, on hold, emailing and more. The truly do not even care that this is affecting my business and I have zero recourse.
Easy process
Easy process! Quick replacement
poor service
the unit itself is nice but the service regarding the app and just using the unit has been very poor MANY over 5 reach outs to get box or app fixed with no answers or call or text back we spent over 11K on this unit and we are few months in and still not working correctly
The unit is very nice and works well but
The unit is very nice and works well. However, if my husband had not been so competent trouble shooting the electrical problem it came with we would have been very unhappy. These units should be tested before they are shipped. A unit that fails to turn on due to faulty wiring should not be shipped. The interior control panel was not fully plugged in and the issue was hidden behind the cover plate.
simple
simple, new what I needed and got it to me quickly
Great
Great. Imagine backyard was fantastic, awesome communication and provided great instructions. Clearlight was fast getting us parts and stood behind their product.
Clearlight Saunas are the absolute best…
Clearlight Saunas are the absolute best in the business. I love the look of the saunas. Our company gets rave reviews about the look and feel. Clients love how high-end they look both in pictures and in person. Sales and customer service are outstanding. Any time I’ve had an issue, they respond quickly, execute on what is needed and follow up to ensure that all is well. Would bot purchase another type of sauna.
Top level customer service.Clear communication
Clear communication. Accurate information. Flawless delivery. Highly responsive to all requests.
Sanctuary 3
We have the sanctuary three commercial version and it has worked fantastic. Also, if there have been any minor issues, the customer service is top-notch!
Buying a Sauna or Tech?
Electing to purchase an IR Sauna required some research and paralysis of choices. We limited our search to two well known companies and vacillated in our decision making. Our decision came down to "Are we purchasing an IR Sauna or some neat tech?" Clearlight is far superior in our assessment as an IR Sauna. A lifetime warranty for in home use vs a seven year warranty is quite a statement of confidence in your design. Putting this sauna together was simple too. So far we've been very happy with this purchase.