Came nicely packed
Came nicely packed. Very easy to construct. Took about half a day. You will need extra hands. Helpful having 3 people when putting the front glass on the spectrum 3
About Clearlight Infrared Saunas
Data updated- Website
- infraredsauna.com
- Category
- Beauty & Well-being
- Location
- United States · Berkeley
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/10)
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Is Clearlight Infrared Saunas legit?
Clearlight Infrared Saunas (infraredsauna.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
I felt cared for throughout the…
I felt cared for throughout the experience of purchasing with Clearlight. The customer service was great and we are having a wonderful time using it in our wellness center. It is top of the line and our clients love it.
Consistent great customer service
The best infrared red sauna made
The best infrared red sauna made! I looked into all of them and we use it daily. Completely feel fantastic! A worthy investment that is in our house. The warranty is second to none!
Delivery process went very well
Delivery process went very well. Customer service phone calls were informative. Unpacking the boxes took longer than expected, but setup went pretty much as outlined in the instructions. The video was very helpful.
I have had my clearlight sauna since…
I have had my clearlight sauna since 2024. I cannot say enough good things about the purchasing experience. I have recommended this brand to at least two people that have purchased them since. I recently bought the cleaning bundle that was on special and again, I am not disappointed. The products are safe to clean with and of the highest quality. I did hours of research prior to purchasing, spoke with a couple of different companies, and clearlight knocked it out of the park. I cannot recommend them enough.
Great products
Great products. Great customer service. Warranty is the best with it being lifetime. Any issues they fix it instantly. The whisky of material is wonderful as well.
If your sauna is not professionally delivered....
If your sauna is not professionally delivered, I would not accept the delivery. I was a hassle to get even a small refund. I guess I think that the sauna is top tier (highly valued) when they don't think so. I appreciate how great the sauna works, wish the people there did too.
Good Product - horrible app
Everyone is very nice and I like the actual sauna a lot. I talk about sauna often and would love to wholeheartedly endorse your product but the APP is absolutely horrible. It's function is bad, it goes offline 30% of the time and the functionality is antiquated. It is not in line with the quality level of the sauna. I have said this in every correspondence with your team
Very satisfied with this product.
Very specific about the weights of the boxes, which was helpful because I knew my husband and I could not carry them downstairs on our own. Very prompt feedback when I had questions along the way. Sauna itself is amazing. I am so happy I purchased it. I thought it was expensive, but it seems to be worth it so far.
The sanctuary 3 is the bomb.
The sanctuary 3 is the bomb. Everything works as it should and assembly was well explained. I had an issue with one of the preassembled door hinges that was cross threaded from the manufacturer but well received by your service department that quickly sent replacement parts.
Great Product and Great Service from…
Great Product and Great Service from Emily Code!
great job
great job! very responsive and informative. still wanted to ask about web app connectivity. still have not installed new parts sent, todd
The best customer service I have ever…
The best customer service I have ever received.
Clearlight Has Top Notch Customer…
Clearlight Has Top Notch Customer Service! I purchased the sauna almost two years ago, and the process was seamless, and we absolutely love the product. Every time we have had to call in for help, the response has been immediate. We recently had issues with our halotherapy device, and they were so quick to resolve it. You have a customer for life because of the way you have treated us. Thank you!!
Fantastic service
Friendly staff
Friendly staff, a little slow on responding but never the lest a great sauna and staff willing to please.
Very Pleased!!
It was very nice that you replaced the computer on our sauna. My son and I replaced it last week. Thank you.
Your sales associate was very helpful…extremely helpful
Your sales associate was very helpful and very knowledgeable about your product Attention to customer satisfaction and and clear communication at all times The quality of your sauna and customer service is outstanding
Less Than 3 Years Old and Falling Apart
I'm the second owner of a 2.5 year old ClearLight Sanctuary 5 Outdoor sauna. The siding on this sauna is warping, sliding down, and the pieces on the underside of the roof cap are falling out. The siding is glued on and stapled into place with very light gauge staples. I reached out to ClearLight to inquire about replacement siding so that I can repair. I was told that since I'm not the original owner, they can't help me and suggested I try infraredsaunaparts.com. They don't sell the siding. Very disappointed.