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Insubuy

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102 reviews

4.7102 reviews
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About Insubuy

Data updated
Website
insubuy.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
100% (5/5)
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About this business

Why travelers have trusted Insubuy since 2000 When your parents are visiting from overseas or you're headed abroad, you need insurance you can actually rely on. That's why we hold ourselves to a higher standard: 🔸25+ years in business — the first online travel medical insurance marketplace 🔸Licensed to sell insurance in all 50 U.S. states and D.C. 🔸Every phone call answered by a licensed, U.S.-based insurance professional 🔸BBB A+ rated and accredited; Dun & Bradstreet verified; PCI DSS compliant 🔸Assistance in English, Spanish, and Mandarin Chinese 🔸Help before, during, and after your purchase — including claims assistance — at no extra cost Get Quotes Learn more about why to buy from Insubuy. About the reviews on this page: We never offer prizes, gift cards, or incentives for reviews. Every rating here reflects a customer's genuine experience — and we read and respond to them, good or bad. Compare plans and buy in minutes at insubuy.com, or talk to a licensed agent at +1 (866) INSUBUY.

Written by the business, not verified by us.

Is Insubuy legit?

Insubuy (insubuy.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the online platform is exceptionally user-friendly, allowing people to easily browse clear policy information and complete their purchases smoothly. Consumers consistently praise the helpful support team, describing representatives as remarkably patient, friendly, and knowledgeable when guiding clients through available options. Some reviewers were not happy with technical delays, describing frustrating experiences when trying to access and download important account documents from the portal. A few individuals also expressed uncertainty regarding how effectively the policy coverage works when visiting doctors or receiving actual medical treatment.

Auto-generated from all reviews of this business. For reference only.

What people say

Prompt

Prompt. Never had to make a claim, so can’t review that side. All positive as far as requesting coverage.

Reply from Insubuy2026-08-10

Thank you for taking the time to share your feedback! We're pleased to hear that your experience purchasing coverage was smooth and efficient. While we understand you haven't needed to file a claim, we're grateful that every step of the enrollment process has been positive for you. Thank you for choosing Insubuy for your travel insurance needs. Safe travels!

The process is smooth however the…

The process is smooth however the offers need more clarification specifically for non U.S.A. residents who are not familiar with the system.

Reply from Insubuy2026-08-04

Thank you for your feedback! We're glad to hear that you found the process smooth and easy to complete. We also appreciate your comments about the need for more clarification for non-U.S. residents. Travel medical insurance can be complex, especially for those unfamiliar with the U.S. healthcare and insurance systems, and your insight is valuable. We'll share your feedback with our team as we continue working to make plan information and coverage details easier to understand for all travelers. Thank you for choosing Insubuy!

Easy process of buying

Reply from Insubuy2026-08-04

Thank you for your review! We're delighted to hear that you found the process of purchasing travel medical insurance quick and easy. Our goal is to make comparing plans and securing coverage as simple and convenient as possible. We appreciate your trust in Insubuy and thank you for choosing us for your travel insurance needs!

The application went well

The application went well, and relatively easy to follow. All paperwork was available to download almost immediately.

Reply from Insubuy2026-08-04

Thanks for taking the time to leave a review! It's wonderful to hear that enrolling in your travel medical insurance plan was a smooth experience. We're especially glad that you were able to quickly download your paperwork and have everything ready when you needed it. We appreciate your feedback and look forward to helping with your future travel insurance needs.

My account easy to use

Staff were very helpful, website is easy to use and all explained to make the whole process seemless.

Reply from Insubuy2026-08-04

Thanks for taking the time to leave us a review! It's great to hear that our team was able to assist you and that you found the website user-friendly. Making the travel insurance shopping experience clear, convenient, and hassle-free is always our goal. We appreciate your trust in Insubuy and look forward to helping you again whenever you need travel medical insurance coverage.

Excellent website to get travel health…

Excellent website to get travel health insurance! Thank you very much!

Reply from Insubuy2026-07-31

Thank you for your kind words! We're thrilled to hear that you found Insubuy to be an excellent website for purchasing travel health insurance. Our goal is to make it easy for travelers to compare and buy the right travel medical insurance coverage with confidence, and it's wonderful to know we met your expectations. Feedback like yours means a lot to our team. Thank you for choosing Insubuy for your travel insurance needs. We truly appreciate your support and look forward to assisting you again in the future. Safe travels!

Ease of use

Ease of use, convenience and pricing make Insubuy my go-to for medical insurance for frequent travel outside the US as a Medicare beneficiary.

Reply from Insubuy2026-07-30

Thank you for your kind review and for choosing Insubuy as your go-to source for travel medical insurance. We're delighted to hear that our ease of use, convenience, and competitive pricing continue to meet your needs as a frequent international traveler. We understand how important it is to have reliable medical insurance coverage when traveling outside the United States, and we're glad our platform makes it simple to compare and purchase the right plan for your trips. Your continued trust means a great deal to us. Thank you again for your support and for taking the time to share your experience. If you ever have questions or need assistance with travel insurance in the future, our team is always happy to help. Safe travels!

policy cover letter for visa does not…

policy cover letter for visa does not include the requirements from swiss consulate

Reply from Insubuy2026-07-28

Thank you for your feedback. We're sorry for any confusion regarding the documentation for your visa application. The visa letter associated with your policy includes the information required for Schengen visa purposes and can be accessed through your Insubuy account. It appears there may have been some confusion between the visa letter and other policy documents. If you have any questions or would like assistance locating the correct document, please feel free to give us a call at +1 (866) INSUBUY (467-8289). Our team will be happy to help ensure you have the documentation you need. Thank you for choosing Insubuy.

Professional experience

Mr. Shields was very helpful in obtaining my policy. Pleasant and easy experience

Reply from Insubuy2026-07-29

Thank you so much for sharing your experience! We're thrilled to hear that one of our team members was able to help you obtain your insurance policy and make the process smooth and stress-free. At Insubuy, we strive to provide professional, friendly service and make finding the right travel and health insurance coverage as easy as possible. We're delighted that your experience was pleasant and straightforward. We truly appreciate your feedback and your trust in our team. If you ever have any questions about your policy or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Insubuy!

Purchase process is easy

Purchase process is easy. But it doesn’t cover when you actually go to the doctors. Ended up paying everything out of pocket .

Reply from Insubuy2026-07-30

Thank you for your feedback. We're glad to hear that the purchase process was easy and straightforward. We're sorry to learn that you ended up paying out of pocket for your medical expenses. We understand how frustrating that can be, especially when you're expecting your travel medical insurance plan to help cover eligible healthcare costs. We'd like to clarify that Insubuy is an independent insurance marketplace, not the insurance company that administers or pays claims. While we help customers compare and purchase visitors insurance and travel medical insurance plans, all coverage determinations, claim reviews, and reimbursement decisions are made directly by the insurance company or claims administrator according to the policy's terms and conditions. That said, we never want our customers to feel unsupported. If you'd like assistance understanding what happened with your claim or benefits, our team would be happy to help review your situation and facilitate communication with the insurance company. While we cannot influence claim decisions, we can help point you in the right direction and explain any available next steps. Please feel free to contact us at +1 (866) INSUBUY with your policy details. We appreciate your feedback, as it helps us improve both the insurance shopping experience and customer support services we provide. Thank you again for sharing your experience.

No response

I had never interacted with the customer service team before while getting insurance. I had a few questions, so I reached out to them. They assured me that they would help me find a suitable plan and requested some information from me. I sent the requested information, but I never received a response from them. In the end, I decided to read everything and sign up for the plan that I thought I needed. To this day, I still haven’t heard back.

Reply from Insubuy2026-07-28

Thank you for sharing your experience. We're sorry to hear that you didn't receive a follow-up after sending the requested information. We understand how frustrating that can be when you're looking for guidance on choosing the right travel medical insurance plan. While we're glad you were able to enroll in a plan, this isn't the level of customer service we strive to provide. We have team members reviewing your feedback and working to reach out and better understand what happened. In the meantime, please feel free to give us a call at +1 (866) INSUBUY if you have any questions or would like assistance with your policy. We appreciate your feedback and the opportunity to improve.

Poor website

Reply from Insubuy2026-07-28

Thank you for taking the time to share your feedback. We're sorry to hear that you found the Insubuy website difficult to use. We strive to make comparing and purchasing travel medical insurance as simple and user-friendly as possible. If you're willing to share more details about the issues you encountered, we'd love the opportunity to learn from your experience and improve. Thank you for your feedback and for considering Insubuy.

I use these guys all the time and it’s…

I use these guys all the time and it’s always quick and easy to get cover. This morning took a few minutes and I was done thanks to them storing my data from the last time. Excellent job!

Reply from Insubuy2026-07-30

Thank you for your continued trust in Insubuy! We're delighted to hear that purchasing travel insurance with us is always quick and easy, and that storing your information made this latest purchase even more convenient. Providing a smooth, hassle-free experience when comparing and purchasing travel medical insurance is something we work hard to achieve, so it's wonderful to know we helped save you time. We truly appreciate your loyalty and are grateful that you continue to choose Insubuy for your insurance needs. Thank you for your kind words and support. If there's ever anything we can assist you with, our team is always happy to help!