Why travelers have trusted Insubuy since 2000 When your parents are visiting from overseas or you're headed abroad, you need insurance you can actually rely on. That's why we hold ourselves to a higher standard: 🔸25+ years in business — the first online travel medical insurance marketplace 🔸Licensed to sell insurance in all 50 U.S. states and D.C. 🔸Every phone call answered by a licensed, U.S.-based insurance professional 🔸BBB A+ rated and accredited; Dun & Bradstreet verified; PCI DSS compliant 🔸Assistance in English, Spanish, and Mandarin Chinese 🔸Help before, during, and after your purchase — including claims assistance — at no extra cost Get Quotes Learn more about why to buy from Insubuy. About the reviews on this page: We never offer prizes, gift cards, or incentives for reviews. Every rating here reflects a customer's genuine experience — and we read and respond to them, good or bad. Compare plans and buy in minutes at insubuy.com, or talk to a licensed agent at +1 (866) INSUBUY.
Written by the business, not verified by us.Insubuy (insubuy.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the online platform is exceptionally user-friendly, allowing people to easily browse clear policy information and complete their purchases smoothly. Consumers consistently praise the helpful support team, describing representatives as remarkably patient, friendly, and knowledgeable when guiding clients through available options. Some reviewers were not happy with technical delays, describing frustrating experiences when trying to access and download important account documents from the portal. A few individuals also expressed uncertainty regarding how effectively the policy coverage works when visiting doctors or receiving actual medical treatment.
Auto-generated from all reviews of this business. For reference only.Thank you for your feedback! We’re glad to hear that a member of our team was very helpful and made your experience a positive one. Providing supportive, reliable service is something we truly value at Insubuy. If you ever need assistance with your travel medical insurance, please feel free to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
We used Insubuy to purchase travel medical insurance for an employee coming to work with us from overseas, and the experience was flawless. Finding reliable coverage for international arrivals can be stressful, but their platform made it incredibly simple to compare comprehensive plans that met all our corporate requirements. The purchase process was fast, and the documentation was delivered instantly, allowing us to finalize travel logistics without delay. It is an excellent, reliable resource for businesses bringing in international talent. We will definitely use them again
Thank you for sharing such a detailed review! We’re thrilled to hear that using Insubuy made it simple to compare travel medical insurance plans and find the right coverage for your international employee. We understand how complex arranging visitor insurance for overseas staff can be, so it’s great to know our platform helped streamline the process and deliver documentation quickly. Making travel medical insurance easy, fast, and reliable, especially for businesses bringing in international talent, is exactly what we aim for. We truly appreciate your trust and look forward to assisting you again in the future. If you ever need support or have questions, feel free to reach out anytime!
Bryan R. answered all my questions regarding the coverage with patience and professionalism.
Thank you for your kind feedback! We’re glad to hear that Bryan took the time to answer all your questions with patience and professionalism. Providing clear guidance on travel medical insurance through Insubuy is something we truly value. We appreciate you choosing Insubuy, and if you ever need more help with your coverage, feel free to reach out, we’re always here for you!
I made double policies purchases today by mistake! And I was so lucky to find Mia super pacient and caring lady to help me through. Mia was super attentive and professional service oriented operator that made my day! What a wonderful experience she guided me thought and not only fixed my mistake but made sure she was with me till the end so I wouldn’t make another mistake. So I’m calling her back to make another purchase with her for my next trip to Brazil en December ! I highly recommend this company and Mia services!
Thank you so much for sharing your experience, we’re really glad everything worked out! It’s great to hear that Mia was patient, attentive, and helped quickly fix the duplicate policy purchase, while staying with you throughout the process to make sure everything was correct. That kind of care is exactly what we strive for at Insubuy. We truly appreciate your kind words and are happy Mia made such a positive impression. We look forward to assisting you again with your trip to Brazil in December! If you need anything in the meantime, feel free to reach out anytime.
Excellent Customer Service from Autumn Randolph I would like to recognize Autumn Randolph for her outstanding customer service. She went above and beyond to educate me about the coverage information I was calling about and even took the extra step of emailing the information to me for my records. Autumn was extremely patient, knowledgeable, and professional throughout our conversation. She took the time to answer my questions thoroughly and made sure I understood everything clearly. Her willingness to help and her courteous attitude were greatly appreciated. Thank you, Autumn, for providing such exceptional service and making the experience so pleasant. Your professionalism and dedication truly stand out.
Thank you so much for taking the time to share your experience with Insubuy! We’re thrilled to hear that Autumn provided such outstanding customer service. It’s wonderful to know she took the time to clearly explain your coverage and followed up by sending the information for your records, her patience, professionalism, and willingness to go the extra mile truly reflect the level of service we strive to provide. We’ll be sure to share your kind words with Autumn. If you ever need assistance with your travel medical insurance, feel free to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
good serivce and mia is really very helpful and work with me and im happy
Thank you for your kind words! We’re so glad to hear you had a great experience and that Mia was very helpful and worked closely with you. Providing supportive, reliable service is something we truly value at Insubuy. We’re happy to know you’re satisfied, and if you ever need help with your travel medical insurance again, feel free to reach out, our team is always here for you!
Insubuy staff Gary was extremely helpful, professional, and kind. As a foreigner who is not familiar with U.S. visitor insurance, I had many questions, and he explained everything clearly and patiently. His guidance helped me understand the plan options and make a more confident decision. I really appreciate his excellent service and highly recommend him to anyone looking for the visitors insurance. Also, thanks to this great service from Insubuy.
Thank you so much for your thoughtful feedback! We’re delighted to hear that Gary was helpful, professional, and patient in guiding you through your visitor insurance options. It’s especially great to know he made things clear and helped you feel confident as a first-time user of U.S. travel medical insurance. We truly appreciate your kind words and recommendation, it means a lot to our team at Insubuy. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing us!
Thank you for the great feedback! We’re happy to hear that Josh was excellent and made your experience a positive one. Providing clear, friendly support when helping customers choose travel medical insurance is very important to us at Insubuy. We truly appreciate you taking the time to share this, and if you ever need assistance again, our team is always here to help. Thanks again for choosing Insubuy!
good coverage, quick application
Thank you for your feedback! We’re glad to hear you found the coverage good and the application process quick and easy. Making it simple to purchase reliable travel medical insurance through Insubuy is exactly what we aim for. If you ever need help reviewing your coverage or accessing your documents, feel free to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
Thank you for your review! We’re glad to hear your experience was smooth and convenient. That’s exactly what we aim for at Insubuy, making it easy and stress‑free to purchase travel medical insurance. If you ever need help with your policy or have questions in the future, feel free to reach out. Thanks again for choosing Insubuy!
Gary provided an excellent experience throughout the insurance process. He was very polite, approachable, and genuinely helpful in answering all of my questions. He took the time to explain everything clearly and made sure I understood my options, which gave me confidence in my decisions. What made my experience great was Gary's professionalism, patience, and willingness to assist whenever needed. The company is doing well by providing knowledgeable agents who prioritize customer service and make the insurance process smooth and stress-free. I highly recommend Gary for anyone looking for reliable and friendly insurance assistance.
Thank you for the wonderful review! We’re glad to hear that Gary was polite, patient, and took the time to clearly explain your insurance options, helping you feel confident in your decisions. Providing smooth, stress‑free travel insurance support is exactly what we aim for at Insubuy. We truly appreciate your recommendation and kind words. If you ever need assistance again, we’re always happy to help!
Thank you for your feedback! We’re glad to hear that our staff guided you well throughout the process. Providing clear, helpful guidance when choosing travel medical insurance is very important to us at Insubuy, and it’s great to know our team met your expectations. If you ever have more questions or need assistance with your policy, please don’t hesitate to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
Thank you for the review! We’re glad to hear everything was quick and easy. Making the process simple and efficient is exactly what we aim for at Insubuy when helping customers purchase travel medical insurance. If you ever need help with your policy or documents, feel free to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
Quick and efficient way to purchase travel insurance
Thank you for taking the time to share your feedback! We’re glad to hear you found Insubuy to be a quick and efficient way to purchase travel insurance. Our goal is to make buying travel medical insurance simple, clear, and hassle‑free, so it’s great to know the process worked well for you. If you ever have questions about your policy or need help accessing your documents, feel free to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
The agent was very thorough in explaining different types of coverage and website was easy to navigate.
Thank you for your kind feedback! We’re glad to hear the agent was very thorough in explaining the different coverage options and that you found the Insubuy website easy to navigate. Making travel insurance simple and easy to understand is exactly what we aim for. If you ever have more questions or need help with your policy, please don’t hesitate to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
Thank you for the great feedback! We’re glad to hear you found our team very knowledgeable. Providing clear, accurate guidance is a big part of what we aim to do at Insubuy, and it’s great to know that came through in your experience. If you ever have more questions or need help with travel medical insurance options, please don’t hesitate to reach out, we’re always happy to help. Thanks again for choosing Insubuy!
I recently experienced issues accessing the website to retrieve my policy documents. However, Autumn from customer service was incredibly helpful when I reached out. She went above and beyond to locate and send the documents to me directly. I truly appreciate her swift resolution to my issue. Thank you for the excellent service
Thank you so much for sharing your experience with Insubuy! We’re sorry to hear about the initial trouble accessing the website, but we’re really glad that Autumn was able to step in and help. It’s great to know she went above and beyond to quickly locate and send your policy documents directly, providing that kind of attentive, reliable customer service is something we truly value. Your appreciation means a lot, and we’ll be sure to pass along your kind words to her. If you ever need assistance with your travel medical insurance or policy documents in the future, please don’t hesitate to reach out. Thanks again for choosing Insubuy!
Tim was very professional and polite. Got for my daughter a very good med. insurance
Thank you so much for your kind review! We’re happy to hear that Tim was professional and polite and that he helped you find a great medical insurance plan for your daughter. Providing clear guidance and dependable travel medical insurance options is very important to us, and it’s wonderful to know Tim made the process a positive one for you. We truly appreciate you choosing Insubuy, and if you ever need help reviewing coverage or exploring options again, our team is always here to assist. Thanks again for sharing your experience!
Brian was so easy to work with. He helped me with finding the right insurance, he was clear that I could translate my papers to french and he was pleasnat to talk to. He stayed on the photo with me while I went on the website which was great. My only issue was that I couldn't hear him very well. The phone connection was a bit distant.
Thank you for your feedback! We’re glad to hear that Brian was easy to work with, clearly explained your insurance options, and stayed on the phone to help you through the website. That level of support is something we really value at Insubuy. We also appreciate you mentioning the phone connection issue, your feedback helps us improve. Thanks again for choosing Insubuy, and please don’t hesitate to reach out if you need anything else.
Thank you for the great feedback! We’re happy to hear the process was very fast and easy, that’s exactly what we aim for at Insubuy when helping customers purchase travel medical insurance. Making the buying experience simple and straightforward is important to us. If you ever need help accessing your documents or have questions about your coverage, feel free to reach out. Thanks again for choosing Insubuy!
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