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Insubuy

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102 reviews

4.7102 reviews
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About Insubuy

Data updated
Website
insubuy.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
100% (5/5)
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About this business

Why travelers have trusted Insubuy since 2000 When your parents are visiting from overseas or you're headed abroad, you need insurance you can actually rely on. That's why we hold ourselves to a higher standard: 🔸25+ years in business — the first online travel medical insurance marketplace 🔸Licensed to sell insurance in all 50 U.S. states and D.C. 🔸Every phone call answered by a licensed, U.S.-based insurance professional 🔸BBB A+ rated and accredited; Dun & Bradstreet verified; PCI DSS compliant 🔸Assistance in English, Spanish, and Mandarin Chinese 🔸Help before, during, and after your purchase — including claims assistance — at no extra cost Get Quotes Learn more about why to buy from Insubuy. About the reviews on this page: We never offer prizes, gift cards, or incentives for reviews. Every rating here reflects a customer's genuine experience — and we read and respond to them, good or bad. Compare plans and buy in minutes at insubuy.com, or talk to a licensed agent at +1 (866) INSUBUY.

Written by the business, not verified by us.

Is Insubuy legit?

Insubuy (insubuy.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the online platform is exceptionally user-friendly, allowing people to easily browse clear policy information and complete their purchases smoothly. Consumers consistently praise the helpful support team, describing representatives as remarkably patient, friendly, and knowledgeable when guiding clients through available options. Some reviewers were not happy with technical delays, describing frustrating experiences when trying to access and download important account documents from the portal. A few individuals also expressed uncertainty regarding how effectively the policy coverage works when visiting doctors or receiving actual medical treatment.

Auto-generated from all reviews of this business. For reference only.

What people say

Great customer service

Bryan provided a great service. I’m very thankful for the attention he provided.[

Reply from Insubuy2026-06-02

Thank you for the kind review! We’re so glad to hear that Bryan provided great customer service and gave you the attention you needed. We’ll be sure to share your appreciation with him. At Insubuy, we’re committed to providing helpful, reliable support, and feedback like yours truly means a lot. Please don’t hesitate to reach out if you need anything in the future!

User-friendly setup

The buying process was quite smooth, links for downloading my documents were obvious. Generally, the entire signup process was very well laid out.

Reply from Insubuy2026-06-02

Thank you for sharing your experience! We’re glad to hear the Insubuy signup process was smooth and that the links for downloading your insurance documents were clear and easy to find. Our goal is to make buying travel medical insurance simple and stress‑free, so it’s great to know the setup felt well laid out. If you ever need help reviewing your policy or have questions about your coverage, please don’t hesitate to reach out. Thanks again for choosing Insubuy, we’re happy to help anytime!

Very Good Options and Value

Insubuy offers a variety of policies & options at a reasonable rate. The website is user-friendly and it provides a lot of information. We are repeat customers and this is our "go to" for travel insurance.

Reply from Insubuy2026-06-01

Thank you for being a repeat customer! We’re glad you find Insubuy’s travel insurance options affordable, easy to compare, and informative. It means a lot that we’re your go‑to for travel insurance. If you ever need help choosing a plan, we’re happy to help!

Efficient

Easy to navigate the web. Whenever I needed to use it, was very efficient

Reply from Insubuy2026-06-01

Thank you for the great feedback! We’re glad to hear the Insubuy website was easy to navigate and that everything worked efficiently when you needed it. Making travel insurance simple and reliable is our goal, and we appreciate you choosing us. If you ever need help, we’re always here!

Excellent value and coverage

I have used Insubuy now for over 8 years while traveling to 10+ countries in 4 different continents. I've been consistently impressed by the hassle-free coverage and compliance with Visa requirements worldwide. Absolutely recommend.

Reply from Insubuy2026-05-29

Thank you so much for sharing this fantastic review, and for trusting Insubuy for over 8 years! It’s incredibly rewarding to hear that our travel insurance coverage has supported you across 10+ countries and 4 continents. We’re especially glad you mentioned the hassle‑free experience and our compliance with visa requirements worldwide. Making international travel insurance simple, reliable, and visa‑ready is exactly what we strive for, and it’s great to know that consistency has made a difference in your travels. Your recommendation truly means a lot to our team. If you’re ever planning another international trip or need help comparing travel medical insurance plans, please don’t hesitate to reach out, we’re always happy to help. Thanks again for choosing Insubuy, and we wish you many more safe and well‑covered adventures ahead!

Gary Fong- He has very good customer…

Gary Fong- He has very good customer relations. He took his time to explain things to me and was on the phone with me for a very long time. He was able to satisfy my needs and guided me to purchase a dental and vision insurance as well. He is an amazing worker and I need to recommend him.

Reply from Insubuy2026-05-20

Thank you for taking the time to recognize Gary Fong. We truly appreciate you calling out the care and dedication he brings to our customers, feedback like this means a lot to our team at Insubuy. We’re grateful you chose Insubuy for your insurance needs, and we’re always here if you need anything in the future. Thanks again for sharing your experience and for the recommendation.

Trouble-free online purchase process.

The process of purchasing insurance online from India was glitch-free. I was provided adequate information to perform the transaction.

Reply from Insubuy2026-05-20

Thank you for taking the time to share your experience with Insubuy. We’re glad to hear that purchasing travel insurance online from India was smooth and glitch‑free, and that the information provided made the process easy and straightforward. We work hard to ensure our online platform is reliable and accessible for customers around the world, and your feedback reinforces that effort. If you ever need help with your policy, coverage details, or a future purchase, please don’t hesitate to reach out, we’re always happy to assist. Thanks again for choosing Insubuy!

Insubuy’s online service makes it easy…

Insubuy’s online service makes it easy to purchase just the coverage I need at a reasonable price. It is one of the few companies to provide reasonable coverage to US citizens who reside elsewhere and travel back home for visits. I can and do recommend Insubuy to Americans who live overseas.

Reply from Insubuy2026-05-18

Thank you so much for taking the time to share such a thoughtful review! We’re really glad to hear that Insubuy’s online service made it easy to choose the exact travel insurance coverage you needed at a reasonable price. We especially appreciate you highlighting one of our key strengths, providing reliable travel insurance options for U.S. citizens who live abroad and travel back to the USA. That’s an area we intentionally focus on, and it’s great to know it made a difference for you. Your recommendation to other Americans living overseas truly means a lot to us. We work hard to make purchasing travel insurance simple, transparent, and accessible no matter where you’re based. If you ever have questions about coverage, plans, or a future trip back home, please don’t hesitate to reach out, we’re always happy to help. Thanks again for choosing and recommending Insubuy!

Easy to navigate through policy…

Easy to navigate through policy documents

Reply from Insubuy2026-05-18

Thank you for taking the time to share your feedback! We’re glad to hear that you found it easy to navigate through your policy documents. Clear, accessible information is an important part of a smooth travel insurance experience, and we’re happy that worked well for you with Insubuy. We appreciate you choosing Insubuy and trusting us with your coverage. If you ever need help locating documents, understanding your policy, or planning coverage for a future trip, please don’t hesitate to reach out, our team is always happy to assist.

Fast and comfortable application…

Fast and comfortable application process.

Reply from Insubuy2026-05-15

Thank you for sharing your experience! We’re so glad to hear that you found the application process fast and comfortable. Making travel insurance easy to apply for, without unnecessary steps, is something we focus on every day at Insubuy. We appreciate you choosing Insubuy for your travel insurance needs and taking the time to leave a review. If you ever need help with your policy, documents, or coverage options, our team is always happy to assist. Safe travels!

Aran Dolph helped me a lot

Aran Dolph helped me a lot. She was great

Reply from Insubuy2026-05-18

Thank you so much for sharing your experience! We’re really glad to hear that Aran Dolph was able to help you and made such a positive impression. Providing friendly, reliable support during the insurance purchasing process is something we truly value at Insubuy, and it’s great to know Aran delivered that for you. We appreciate you choosing Insubuy for your travel insurance needs. If you ever have questions, need help with your policy, or are planning another trip, our team is always here and happy to help. Thanks again for your kind words!

Ryan was extremely helpful

Ryan was extremely helpful, made the process of securing 5 different policies feel simple and painless. Have used Insubuy for travel insurance for years, this was the smoothest experience I’ve ever had. Definitely recommend!!

Reply from Insubuy2026-05-18

Thank you so much for sharing this fantastic feedback! We’re thrilled to hear that Ryan was extremely helpful and made the process of securing five different travel insurance policies feel simple and painless, that’s no small task, and Ryan will be so glad to hear this. We also truly appreciate your loyalty and trust in Insubuy over the years. Knowing that this was your smoothest experience yet means a lot to our team, as we work hard to make comparing and purchasing travel insurance as easy as possible. Thank you for the recommendation, and if you ever need help again with coverage, policies, or questions, we’re always here and happy to assist!

Mia is the absolute best

Mia is the absolute best! She is so friendly and goes above and beyond. I did not know what to do with a certain issue with my account, and Mia took care of it in no time! I highly recommend!!

Reply from Insubuy2026-05-12

Thank you so much for sharing this amazing feedback! We’re thrilled to hear that Mia went above and beyond and was able to quickly resolve the issue with your account. Her friendly, proactive approach is exactly what we strive for, and it’s wonderful to know she made such a positive impact on your experience. We truly appreciate your recommendation and your trust in Insubuy for your travel insurance needs. If you ever need help again, whether it’s with your account, coverage questions, or a future policy, please don’t hesitate to reach out. We’re always happy to help!

Easy-to-use

Easy-to-use; good customer experience

Reply from Insubuy2026-05-12

Thank you for your feedback! We’re glad to hear you found Insubuy easy to use and had a positive customer experience, that’s exactly what we aim to deliver when helping customers find the right travel insurance. We appreciate you choosing Insubuy and taking the time to share this. If you ever have questions, need help comparing plans, or want assistance with a future policy, our team is always happy to help.

Great customer service.

Great customer service. Helpful, complete, detailed, efficient. Smooth process on completing application.

Reply from Insubuy2026-05-14

Thank you so much for taking the time to share your experience! We’re really happy to hear that you found our customer service helpful, complete, detailed, and efficient, and that the application process was smooth from start to finish. That kind of feedback means a lot to our team. At Insubuy, we work hard to make purchasing travel insurance as simple and stress‑free as possible, while still providing clear information and strong support when questions come up. We truly appreciate you choosing us, and if you ever need assistance with coverage, documents, or a future policy, please don’t hesitate to reach out, we’re always here to help.

Every time when I trawell to USA my…

Every time when I trawell to USA my first choicd is Insubuy.

Reply from Insubuy2026-05-08

Thank you so much for your loyalty and kind words! We’re honored to be your first choice every time you travel to the USA. Knowing that you consistently trust Insubuy for your travel insurance means a lot to our team. We work hard to make it easy for travelers to find reliable coverage at competitive prices for trips to the U.S., and your feedback reassures us we’re doing that right. If you ever need help choosing a plan or have questions before your next trip, we’re always here and happy to help. Safe travels, and thanks again for choosing Insubuy!

Brian helped me through purchasing…

Brian helped me through purchasing insurance making the experience very smooth. Thank you!

Reply from Insubuy2026-05-08

Thank you so much for sharing your experience! We’re really glad to hear that Brian helped guide you through purchasing your insurance and made the process smooth and stress‑free. That’s exactly the kind of customer service we strive to provide at Insubuy, and we’ll be sure to pass along your kind words to him. We truly appreciate you choosing Insubuy for your travel insurance needs. If you ever have questions about coverage, documents, or a future policy, our team is always here and happy to help. Thanks again for your feedback, it means a lot to us!

Incomplete confirmation is being…

Incomplete confirmation is being provided like Virtual Present ID Card is missing which should be the first feeling of comfort to the Insurer rather than giving the information about when the cover is getting completed

Reply from Insubuy2026-05-18

Hello! We're sorry to hear you're having trouble locating your virtual ID card. Most insurance administrators only provide virtual cards now, and those cards are typically sent shortly after purchase to the email address you provided to us. If you're having trouble finding it, please check your junk/spam folder. Still not finding it? Feel free to give us a call at +1 (866) INSUBUY and we'll be happy to assist. Thank you!

Easy to use

Easy to use. I did contact customer service with a question and received a quick response. I was able to compare multiple plans, adjust for different deductable and amount of coverage very easily. I always go through Insubuy because it's the easiest to use for my family of 4.

Reply from Insubuy2026-05-07

Thank you so much for taking the time to share such thoughtful feedback! We’re really glad to hear you found Insubuy easy to use, from comparing multiple travel insurance plans to adjusting deductibles and coverage amounts. It’s great to know our customer service team responded quickly when you had a question, that support experience is something we take a lot of pride in. We especially appreciate you trusting Insubuy again and again for your family of four. Making it simple for families to find the right travel insurance coverage, without hassle or confusion, is exactly what we aim for. If you ever need help with a future policy or have questions along the way, please don’t hesitate to reach out, we’re always happy to help. Thanks again for choosing Insubuy

Easy access to your account

Reply from Insubuy2026-05-05

Thank you for your feedback! We’re happy to hear that you found it easy to access your account. Having quick, convenient access to your policy details and documents is an important part of a smooth travel insurance experience, and we’re glad it worked well for you. We appreciate you choosing Insubuy and taking the time to leave a review. If you ever need help with your account, coverage, or a future policy, our team is always here and happy to assist.