Why travelers have trusted Insubuy since 2000 When your parents are visiting from overseas or you're headed abroad, you need insurance you can actually rely on. That's why we hold ourselves to a higher standard: 🔸25+ years in business — the first online travel medical insurance marketplace 🔸Licensed to sell insurance in all 50 U.S. states and D.C. 🔸Every phone call answered by a licensed, U.S.-based insurance professional 🔸BBB A+ rated and accredited; Dun & Bradstreet verified; PCI DSS compliant 🔸Assistance in English, Spanish, and Mandarin Chinese 🔸Help before, during, and after your purchase — including claims assistance — at no extra cost Get Quotes Learn more about why to buy from Insubuy. About the reviews on this page: We never offer prizes, gift cards, or incentives for reviews. Every rating here reflects a customer's genuine experience — and we read and respond to them, good or bad. Compare plans and buy in minutes at insubuy.com, or talk to a licensed agent at +1 (866) INSUBUY.
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Is Insubuy legit?
Insubuy (insubuy.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the online platform is exceptionally user-friendly, allowing people to easily browse clear policy information and complete their purchases smoothly. Consumers consistently praise the helpful support team, describing representatives as remarkably patient, friendly, and knowledgeable when guiding clients through available options.
Some reviewers were not happy with technical delays, describing frustrating experiences when trying to access and download important account documents from the portal. A few individuals also expressed uncertainty regarding how effectively the policy coverage works when visiting doctors or receiving actual medical treatment.
Auto-generated from all reviews of this business. For reference only.
Thank you so much for sharing your feedback! We’re thrilled to hear that your customer call with Mia Bussing was great. Mia truly cares about helping customers, and it’s wonderful to know her support made a positive difference in your experience.
We really appreciate you choosing Insubuy for your travel insurance needs. If there’s anything else we can help with, questions about coverage, documents, or a future policy, please don’t hesitate to reach out. We’re always happy to help!
This insurance gives me a good coverage while I travel tension free.
Reply from Insubuy2026-05-05
Thank you so much for sharing your experience! We’re really glad to hear that our insurance provided good coverage and helped you travel tension‑free, that peace of mind is exactly what we aim to deliver at Insubuy.
We truly appreciate you choosing us for your travel insurance needs. If you ever have questions about your coverage or need help with a future policy, please don’t hesitate to reach out, we’re always happy to help.
It took only 1min to apply.. it’s made my work easy.
Reply from Insubuy2026-05-05
Thanks so much for taking a moment to share this! Hearing that the application took only about a minute and genuinely made your work easier is incredibly rewarding for us. We put a lot of thought into removing unnecessary steps so getting travel insurance with Insubuy feels fast and stress‑free.
We truly appreciate you choosing Insubuy and trusting us with your coverage. If you ever need help accessing documents, comparing plans, or purchasing again for a future trip, our team is always just a click away and happy to help.
Thanks so much for taking a moment to leave a review!
We’re glad to hear everything went smoothly and that you had no complaints at all, that’s always great feedback for our team.
At Insubuy, we aim to make buying travel insurance straightforward, reliable, and stress‑free for travelers everywhere. We appreciate you choosing us, and if you ever need help with a future policy or have questions down the road, we’re always here to help.
Getting the ID-Card should not take so long after making the payment.
Reply from Insubuy2026-05-01
Thank you for taking the time to share this feedback, we really appreciate you letting us know. We understand how important it is to receive your insurance ID card promptly after payment, and we’re sorry for the frustration caused by the delay you experienced.
At Insubuy, we aim to make purchasing travel insurance quick and seamless, including fast access to policy documents like the ID card. While many policies are issued immediately, there can occasionally be delays depending on the specific plan or carrier, and we know that can be inconvenient.
Your feedback is valuable and helps us identify where we can improve the experience. If you’re still waiting on your ID card or would like us to look into your policy specifically, please don’t hesitate to reach out to our customer support team, we’d be happy to help and make sure you have what you need.
Thank you again for bringing this to our attention and for choosing Insubuy. We truly appreciate your patience and the opportunity to do better.
Thank you so much for sharing your experience! We’re really glad to hear that you found our platform easy to use and that the information provided was clear and transparent. Making travel insurance simple to understand, without hidden details or confusion, is something we work hard to deliver at Insubuy.
Our team aims to ensure customers can confidently compare coverage options, get accurate quotes, and purchase the right plan without hassle. It’s great to know that came through for you.
If you ever have questions about your coverage, need help with a policy, or are planning another trip, please don’t hesitate to reach out, we’re always happy to help.
Thanks again for choosing Insubuy and for taking the time to leave such helpful feedback!
I have used Insubuy multiple times to purchase travel insurance and I always get the best prices compared to other travel insurance sites.
Reply from Insubuy2026-05-01
Thank you so much for being a happy repeat customer, we truly appreciate your continued trust in Insubuy! It’s great to hear that you consistently find the best prices on travel insurance when comparing us with other sites.
If you ever need help choosing a plan, reviewing coverage, or purchasing for an upcoming trip, our team is always here and happy to help.
Thanks again for choosing Insubuy, we look forward to supporting your travels many more times in the future!
Buying the policy was very simple, and the coverage was exactly what we were looking for. Very good value for the money.
Reply from Insubuy2026-05-01
Thank you so much for sharing your experience with Insubuy! We’re really happy to hear that buying the policy was simple and that the coverage matched exactly what you were looking for. Knowing you felt it was a great value for the money means a lot to us, that’s one of our top goals when helping customers find the right travel insurance.
We work hard to make the quote and purchase process easy while offering clear, reliable coverage options, so it’s great to know that came through for you. If you ever have questions about your policy, need help with coverage for a future trip, or want to compare options again, our team is always here to help.
Thanks again for choosing Insubuy and for taking the time to leave such thoughtful feedback, we truly appreciate it!
Easy to select options and easy to purchase. The entire process is made very simple, hassle free and very transparent. The rate shown in the estimate is charged without any hidden costs.
Reply from Insubuy2026-04-30
Thank you so much for taking the time to share your experience! We’re really glad to hear that you found it easy to select coverage options and simple to purchase, and that the entire process felt hassle‑free and transparent. Knowing that the price you saw in the estimate was exactly what you were charged, no hidden costs, is especially great to hear, since clear, upfront pricing is something we care deeply about.
At Insubuy, our goal is to make comparing and buying travel insurance straightforward, with honest pricing and a smooth checkout experience from start to finish. Your feedback tells us we’re on the right track.
If you ever have questions about your coverage, need help with a policy, or are planning another trip, please don’t hesitate to reach out, we’re always happy to help.
Thanks again for choosing Insubuy and for sharing such thoughtful feedback!
The process of getting a quote and purchasing was a quick and easy process. multiple types of coverage were available for me.
Reply from Insubuy2026-04-30
Thank you so much for sharing your experience! We’re glad to hear that the quote and purchasing process was quick and easy for you, and that you found multiple types of coverage to choose from. Making it simple to compare and purchase the right travel insurance coverage is something we work hard on, so your feedback really means a lot.
We appreciate you choosing Insubuy for your insurance needs. If you ever have questions about your plan, coverage options, or need help in the future, our team is always happy to assist. Thanks again for taking the time to leave a review, we’re grateful to have you as a customer!
Thank you so much for your great feedback! We’re really happy to hear that you found the application quick, easy to use, and appreciated the variety of options. Making travel insurance simple and straightforward, without sacrificing choice, is exactly what we aim for at Insubuy.
Our team works hard to ensure customers can compare plans, apply easily, and get covered without hassle, so it’s wonderful to know that came through in your experience. If you ever have questions about coverage or need help choosing the right travel insurance plan, we’re always here to help.
Thanks again for choosing Insubuy, and we truly appreciate you taking the time to share your experience!
Easy to navigate and immediate processing of insurance certificate and card.
Reply from Insubuy2026-04-28
Thank you so much for taking the time to share your experience! We’re really glad to hear that you found our website easy to navigate and that your insurance certificate and ID card were processed immediately. Providing fast, hassle‑free access to travel insurance documents is something we work hard on, so it’s great to know that came through for you.
Thanks again for your kind feedback, and safe travels!
Brain R from the agent team was super helpful and quickly gathered the details, and we were able to buy the insurance within 15 minutes. Also, the plans are so flexible that we can extend them as needed.
Reply from Insubuy2026-04-16
Thank you so much for the kind words! We’re thrilled to hear that Brain from our agent team was able to jump in quickly, gather all the details, and help you secure your insurance coverage in just 15 minutes. That’s exactly the smooth, stress‑free experience we aim to provide.
We’re also glad you found the insurance plans flexible, especially the option to extend coverage as your needs change, that flexibility is something many of our customers really value.
We truly appreciate you taking the time to share your experience. If you ever have questions, need to make changes, or want help choosing or extending a plan, our agent team is always happy to assist. Thanks again for choosing us!
Thank you so much for taking the time to share your feedback. We love how you summed it up in just three things, quick, easy, and most importantly, thorough. That’s exactly the experience our team works hard to provide.
We truly appreciate your support and kind words. If there’s ever anything we can help with or improve on, please don’t hesitate to reach out. Thanks again for choosing us!
Amazing, very convenient and easy to understand what you are buying, plenty of options.
Reply from Insubuy2026-04-08
Thank you so much for taking the time to share this, your kind words truly mean a lot to us. We’re thrilled to hear you found everything very helpful, convenient, and easy to understand, and that you appreciated having plenty of options to choose from. Making the buying experience clear, simple, and stress‑free is exactly what we aim for.
If you ever have questions or need help deciding between options, our team is always happy to help. Thanks again for choosing us, we look forward to supporting you again soon!
As Canadians travelling to the US, we have used Insubuy for medical travel insurance several times. Each time we have dealt with the same agent, Jonathan Peasrson. Jonathan has always been extremely helpful and the whole experience has always been easy. We feel this company provides good value for money.
Reply from Insubuy2026-04-06
Thank you so much for sharing your experience with Insubuy. We truly appreciate your continued trust in us for medical travel insurance for Canadians traveling to the US.
We’re especially happy to hear that working with Jonathan has made each experience easy and positive. Jonathan takes great pride in helping travelers find the right coverage, and your kind words will absolutely be shared with him. It’s wonderful to know you’ve consistently found our service helpful and our plans to be good value for money.
If you ever have questions about coverage, renewals, or upcoming trips, Jonathan and our team are always here to help. Thanks again for choosing Insubuy, we look forward to supporting your future travels!
Great choice of products, easy to choose and buy and once bought, all the documents almost immediately available. I like tnat I can cancel before traveling or extend if necessary.
Reply from Insubuy2026-04-06
Thank you so much for the great feedback! We’re really glad to hear you found it easy to choose and purchase from our range of products, and that your documents were available almost immediately after buying. Making the process simple and stress‑free is exactly what we aim for.
It’s also great to know you appreciate the flexibility to cancel before traveling or extend coverage when plans change, that peace of mind is important to us. If you ever have questions or need help selecting or managing your coverage, our team is always here to help.
Thanks again for choosing us and for taking the time to share your experience!
I appreciate having travel insurance options that include adventure and extreme sports at an affordable price.
Reply from Insubuy2026-04-06
Thank you for sharing your feedback! We’re really glad to hear you appreciate having travel insurance options that include adventure and extreme sports at an affordable price. We know how important it is to feel protected while still enjoying the activities you love, and we work hard to offer coverage that supports exactly that.
If you ever have questions about specific adventure sports, coverage details, or need help choosing the right travel insurance plan, our team is always happy to help. Thanks again for taking the time to leave a review—we truly appreciate it!
Thank you for taking the time to share your feedback. We’re glad to hear the application was easy to complete!
Your experience is important to us, and feedback like this helps us identify where we can improve the checkout and payment process.
If you ran into an error or had trouble completing your purchase, we’d really appreciate the chance to help—please feel free to reach out to our support team so we can look into it and assist you directly.
Thanks again for letting us know, and we hope we can make your next experience even smoother.
Thank you for sharing your feedback! We’re so happy to hear you found the app user‑friendly and easy to navigate. Creating a smooth, intuitive experience is a top priority for us, so it’s great to know it’s working well for you. If you ever have questions, ideas, or need support, feel free to reach out, we’d love to hear from you. Thanks again for taking the time to leave a review!