Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
Written by the business, not verified by us.ipaymy (ipaymy.com) has a 4.1 out of 5 rating on OK.one, based on 377 user reviews collected here. It is listed under Business Services and its reputation is good. 75% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 93% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-10-24.
Helpful and understanding CSO to my difficulties.
Thank you Jeannie! Our Support Expert Vanessa is the best! Thanks for sharing your feedback. Don't forget that you can earn nice discounts by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program Thank you!
Easy and straight forward layout. Fast reply when in need of help or got questions.
Hi Lars, Thank you for your feedback, it's great to hear that you had a positive experience getting started on ipaymy. Don't forget that you can earn discounts on transaction fees by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program Thank you!
Thanks for providing such a great service though i prefer promo codes be given earlier and last a full month rather than 3 days. Sometimes, we need to plan ahead on the credit card billings and supplier invoices too.
Hi WK, Thanks for sharing your feedback. Normally, if we are making a promotion open to all our customers, the duration is longer. Stay posted with our newsletter to make sure you are aware of all running promotions. For example, we are now running a promotion on recurring payments until the end of June. Please reach out if you were not aware! Also, don't forget that you can earn discounts on transaction fees by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
The webpage / platform needs to be improved to be more user friendly.
Hi Alvin, Thank you so much for your feedback. We would love to hear more of your thoughts as to what specifically can be improved. Please, get in touch with our support team and share your ideas! Also, don't forget that you can earn discounts on transaction fees by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Cristina and Vanessa were very prompt to answer my queries and patiently helped me navigate through the system and also went out of their way to advise what's the best way to optimize what I was looking for. I am looking forward to being a long-term user - the key reason being the help and support I received. Thanks.
Thank you, Kuldeep! We are obsessed with our customers' experience and we are happy to see that you had a positive experience with us so far. Make sure to share with your friends! You can earn discounts on transaction fees by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Impressive product coupled with excellent service has kept me as a loyal customer over the year for both my local and overseas payments. Shoutout to Vanessa for always assisting promptly with my queries!
Thank you so much for your review CW. We love to hear from our loyal customers. Now that we have relaunched international payments on the new ipaymy platform, more and more customers like you will be able to use it! Also, we absolutely agree: Vanessa is great! She's our customer success ninja!
Great service. BRING ON THE POINTS!
Thanks for your review Dion! Indeed, it's about the points. Did you know that in fact we have a points guarantee? check it out: https://help.ipaymy.com/en/articles/2786907-what-is-ipaymy-s-points-guarantee
Ease of use and fast transaction. Convenient
Great to hear from you Celine, and glad that you are finding our platform easy and quick to use! But we are not complacent, we release improvements and new features regularly, so make sure to log into your account regularly to get a tour of the new features.
Excellent product, especially for startups and small businesses that do not want to set up an e-commerce page.
That's right Xerxes! Our users love to be able to collect credit card payments from their customers with Fetch. We're glad you're now one of them, welcome! Now you can use Fetch for much more than that. Fetch keeps you on top of your invoices: with ipaymy's AI technology, you get paid faster and you can understand your customers' payment behaviour to optimise their monthly payment activity. Learn more here and get in touch if you need us! https://help.ipaymy.com/en/articles/5957551-how-to-add-incentives-for-my-invoice-collection
reply is prompt. if more competitive promotion rate could be provided, will use ipaymy continuously.
Hi Yong, Thank you so much for your positive feedback, it's great to hear. Please stay tuned through our newsletter to be aware of all running promotions. If you have expected recurring expenses, we are now running a promotion on recurring payments which will end at the end of June. Get in touch if you need more information. And don't forget that you can earn discounts on transaction fees by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Hi Alex, thank you for writing a review here. We are sorry this happened! We do our best to keep an updated record of existing UEN and Business names, however, if at any point you are not able to find it, please use the chat on your ipaymy to get in touch with us and we will solve the issue swiftly!
Great to maximise credit card rewards. Would be better if there is a app.
Customer support officers were good enough and they managed to solve the human error from ipaymy transaction (done by their data entry team / program error). However this is such a simple thing, the problem shouldn't have occured and caused anxiety of missing the deadlines, or what if I lost the money scenarios. Also, at first the ipaymy tried to throw the action to end user (me) which is not at all acceptable. I'd have given 1* or 0 but thanks to the support team, they deserved couple of stars. I wouldn't use it unless they assure there will be no 'manual errors' or pay bills on behalf someone else. Background: Paid to a government organization using ipaymy a significant amount. ipaymy 'paid' to the organization but with a wrong customer reference id. I realized from the post transaction receipt / doc that the customer reference number they mentioned is wrong. Their first reaction - check with the organization and request to change the customer reference number. How is it even acceptable??. Then after a day of back-and-forth, the officer agreed to reach out to the organization. Again few blunders with the numbers. Finally after a week things have settled.
Hi! Thank you for sharing your feedback on this platform, it is very important to us. I am glad to hear that the experience with our support team was positive and that they were able to assist you during what sounds like a stressful experience for you. We don't want anyone experiencing anxiety when using our services, which is why we have a strong support process in place. For example, you can find in our help center instructions on how to rectify tax reference IDs with the help of our support team https://help.ipaymy.com/en/articles/2515187-i-have-entered-an-incorrect-tax-reference-number-in-my-payment-to-iras-what-can-i-do So it sounds like you did exactly the right thing coming to our support team for help! The best thing we can do now is to investigate in great detail the events that led to this. Providing factually correct information is of utmost importance, so please allow some time for our team to look into it. We will make sure to update you on our investigation while outlining steps to avoid this from happening in the future. In the meantime, I encourage you to reach out to our support team if you have any more questions or concerns. Thank you, The ipaymy team.
Reliable and easy to use for small businesses to process our local and international payments.
Hi David, Thank you so much for leaving such a positive review! We love hearing feedback about our services for small businesses and I am happy to hear that you are having a great experience with both local and international payments. Make sure to keep on sharing your throughs on Pay and payment collections through Fetch as we continue improving our platform.
Friendly and easy to use interface. Looking forward to more promotions (promo codes).
Hi DC, Thank you for leaving your review here. We put a lot of work into our new interface and improvements keep on rolling out, so do keep an eye on it and continue sharing with us how you feel about it so that we can make it better and better! One thing that was recently added that you may want to take a look at is the referral page revamp, where you can share your referral link, and track your referral stats. Also, there is no cap on the number of referrals! Also, keep an eye on your email for future promo codes ;-)
Not user friendly. Previous platform before upgrade was better. I suggest ipaymy should do something similar to hitpay which is easy to use and has a playstore apps where my outdoor sales staff can easily access and use to collect payment.
Easy to use. Hope for more promos.
Hi Julius, thank you for your 5* review! We do run promotions from time to time, be sure to keep a look out in your email inbox for any upcoming ones!
Great platform to earn credit card rewards. However, some cards are beginning to exclude ipaymy from earning rewards, so have to do your own due dilligence to ensure your card provider is not preventing it. Would have given it a 5 stars if the fee is way lower than its competitors (currently at 2.25%, hoping to see around 1.85% or less)
Hi Guan Guan, thank you for your kind words. 2.25% is our standard rate for all local transactions. We do run promotions from time to time, be sure to keep a look out in your email inbox for any upcoming ones!
Does what it does best. Providing options
Hi Jack, thank you for taking the time to write this review! Customer satisfaction is extremely important to us and we will continue to improve our platform to ensure we provide the best experience for our customers.
Many banks now offer conversion to card services. Ipaymy's competitive rate, promos and ease of use keep them in the lead. The proposal is not what it was with fewer accelerator cards in the market, hopefully this will change.
Hi Tamara, thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
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