jacket-hub.com (jacket-hub.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 29% give 1 star; The business has replied to 52% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-27.
The “sweater” I ordered was made of that horrible fake satin material with a blurry print. It cost $75 and looked like a $12 version from Temu. When I called customer service they offered to refund the difference once I paid for the postage to the factory in Pakistan; the cheapest price was over $50, and that’s not where it was sent from. They didn’t want their merchandise back.
I ordered from them before and loved the product but I will never risk it again.
Reply from jacket-hub.com2026-08-07
We’re genuinely sorry that this particular order did not meet the standard you experienced with us previously. We understand why receiving a product that felt substantially different from what you expected would be especially disappointing, particularly after having a positive experience with us before.
We also understand your frustration regarding the return-shipping cost. Our intention in offering an alternative resolution was to prevent you from having to incur an international return expense that could be disproportionate to the value of the item, not to avoid taking responsibility for the order. We recognize that the process itself can nevertheless be frustrating, and we apologize for that.
Most importantly, we’re glad that a resolution was ultimately reached and the matter was resolved with you directly. We value the fact that you had previously enjoyed our products, and we’re genuinely sorry that this particular experience affected your confidence in ordering from us again.
Your feedback has been noted by our team, particularly regarding the product presentation and material expectations. We appreciate you giving us the opportunity to address the matter and sincerely regret the disappointment caused.
TOTAL SCAM: THEY SEND YOU A DIFFERENT AND CHEAPER JACKET!!!
They are TOTAL SCAMMERS!!! The jacket they sent me is NOT the same as the one shown on their website. The one I received is a cheap copy, with no embroidered letters and a different golden sleeve. I paid for something completely different! When I complained, they admitted it’s just a “recreation” and then tried to charge me $250 more for the real one. Don’t waste your money here — they lie, they deceive, and THEY SELL CHEAPER VERSIONS THAN THE ONES SHOWN IN THE PHOTOS!!!
Reply from jacket-hub.com2025-10-10
Hi there,
We’re truly sorry to hear about your experience and understand your disappointment. Please know that we never intend to mislead our customers. Each of our jackets is crafted as a recreation inspired by the original design, and we always strive to match the product description and photos as closely as possible.
We sincerely apologize if the item you received did not meet your expectations. Our team is already reviewing your case to ensure a fair resolution and to prevent any such inconvenience in the future.
Thank you for bringing this to our attention — we truly value your feedback as it helps us improve both our products and service.
Jacket hub I can honestly say is a great site not only is the quality of their product great so is the customer service. I had ordered the wrong size thinking it would fit but didn’t and I reached out to ask if there was a way I can exchange for a bigger size they provided me two options that made my day really and I chose the second which was sending me a bigger size and all I pay for was the shipping and handling and said I could also keep the first purchase which I thought was a great deal. They responded quickly kept in touch anytime there was an update, I fully recommend this site and support them absolutely great quality and customer service.
The website has fake reviews. It has falsely (and possibly illegally) used my name and many colleagues names scrubbed from imdb. It says verified purchase too which is a lie. If thats the case their positive trustpilot reviews are probably fake too. Avoid!
Update to response: Like I said the reviews on your website are clearly fake. It is not a coincidence that myself and a number of colleagues are 'verified' purchasers. I have not and surely will not order from a company that so brazenly creates fake reviews. Anyway it's illegal and the offending page has been reported and removed from search results.
Reply from jacket-hub.com2025-09-29
Hi Cale,
Thank you for sharing your thoughts. We’d just like to clarify a couple of things: Trustpilot is not anyone’s personal property, and its system is designed with very strong privacy and verification protocols. If any review were fake, Trustpilot’s automated bots would flag and remove it right away. So there really isn’t a chance for anyone to simply “write fake reviews” here — everything you see is genuine.
That being said, if you believe there’s been a mix-up involving your name, we’d be more than happy to look into it. Could you kindly provide us with your order number so we can investigate why you felt the need to leave such a review and also resolve any real issue you might be facing?
We’re always here to help — but only when we’re talking about actual orders placed with us. 🙂
Team Jacket Hub
I purchased the Down Home Fab S03 Chelsea DeBoer Checkered Coat Size: M
On 9.11.2025 in the morning . I live in Indiana, received oder conformation from Jacket-hub.com at 1:26pm my time which is 10:26am in California. Paid the extra to be shipped to me with in 6 to 8 days, per their purchase agreement. I received conformation that my shipment is in Dubai waiting to be shipped to the United States and today is 9.25.2025. I am waiting. DO NOT WASTE YOUR MONEY ON THIS COMPANY. All they say is Im sorry we will keep you informed of your delivery. Have asked to be refunded for the 6-8 day shipment fee.
Reply from jacket-hub.com2025-10-10
Hi there,
We’re sorry to hear about your experience and truly understand your frustration regarding the delivery timeline. Please note that our standard shipping timeframe is 7–9 working days for dispatch, not delivery. Your order was shipped within this timeframe as stated in our shipping policy.
We completely understand that delays can be disappointing, especially when you were expecting the item sooner. Please rest assured that your package is in transit and will arrive shortly.
We appreciate your patience and understanding while we work with our shipping partners to ensure your order reaches you as quickly as possible.
They handled everything showed them what I wanted and they handled the rest I've ordered a lot online and this is the best experience I've ever had with anything Beth thank you and the team for your amazing job number 1 company
We love our NSU jackets, they are made of great quality and we received many compliments and the price was right. I will be purchasing other products from this company.
Having ordered a product from jacket hub as a surprise gift for my wife, I realized the size was not appropriate. The team on the customer service desk responded very quickly to my query, offered my two very favorable alternatives, and expedited my choice promptly, and maintained clear and regular comms with me all thru the process. It was certainly one of the better interactions I have had with an online vendor.
I received my order in the time frame stated which is always appreciated. When there's any international transferring involved anything can happen. I am very happy with the quality of the sweatshirt I ordered. I did decide I needed to have a different size however and customer service was wonderful. They responded to my emails very quickly and explained clearly what my options for exchange were to resolve my issue.
there was an issue with the sizing. a 2X was actually a large. contacted them, they sent me a replacement. got it quickly, sizing was corrected. love my ( jimmy's 4 sixes ) jacket. thanks to jacket hub for fixing the issue quickly
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