jacket-hub.com

Dear Matt, That's wonderful to hear! We're so glad she loves the NFL sideline cape coat — it's a standout piece and we're thrilled it made her happy. Thank you for choosing Jacket-Hub! Warm Regards Team HUB

Dear MB, Thank you so much for sharing your honest feedback. We’re genuinely sorry to hear that the Red Cardinal Copia Jacket didn’t meet the high expectations set by your previous purchase. While we’re glad you were happy with the service and delivery, we truly regret the disappointment with the jacket’s detailing. Every item is handmade and may have slight variations, but we always strive for consistent quality. Please don’t hesitate to reach out to our customer support team with your order number and photos of the jacket — we’d love the opportunity to look into this further and make things right for you. Your satisfaction means a lot to us. Warm Regards Dordal Alvin

Dear Tanya, Thank you for your feedback. We're truly sorry to hear about your experience and any confusion caused. We’d like to clarify that the cardigan you received is indeed the correct item as displayed on our website. The original design of the Taylor Swift "Lover" cardigan features an ivory/off-white base with pink hearts, rather than a pure white shade, which may have caused some visual misunderstanding depending on screen settings or expectations. We value your satisfaction and appreciate you bringing this to our attention. If there's anything further we can do to assist or improve your experience, please don’t hesitate to reach out. Warm Regards, Dordal Avin,

Hi Steve, Thank you for your feedback. After checking our records, we were unable to find any order, email, or account information associated with your name in our system. However, we’re truly sorry if you’ve had a negative experience. We’d love the chance to understand what happened and assist you properly. Please reach out to us at [email protected] with your order ID and a brief description of your concern — our team will be happy to help resolve it as quickly as possible. Warm Regards Dordal Alvin

Hi Janny, Thank you for your feedback. We’d like to clarify that your full refund was processed successfully, as per our communication and return policy. We understand how frustrating online shopping can sometimes be, and we're genuinely sorry for any confusion or inconvenience caused during the return process. As noted at checkout and in our policies, some of our products are shipped from and returned to our international fulfillment centers, depending on the item. Despite the situation being resolved, we’re always here to make things right and improve. If there’s anything more we can do for you, feel free to reach out to us at [email protected]. Warm Regards Dordal Alvin

Hi Inge, Thank you for your feedback. We’re truly sorry to hear about your experience and for any inconvenience caused with your order. We understand how disappointing it must have been to receive the wrong size, especially when it was intended as a gift. While we do ship globally from several fulfillment centers, including South Asia, every item is expected to meet the product description and size specifications. Unfortunately, since the issue was reported after our 30-day return window, our system couldn't process a refund automatically. However, we still want to make things right. Please reach out to us at [email protected] with your order number and details, and our support team will do their best to assist you with a resolution. Your satisfaction matters to us, and we appreciate the opportunity to improve. Warm Regards Dordal Alvin