Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.Ordered a bracelet for my husband for father's day. Very happy its beautiful. This is the second time I have ordered from this company as ordered a bracelet for my brother a few months ago. Again very happy with purchase. Amazing customer service. Would highly recommend.
Excellent! Bracelet is just like the picture
Great service! The bracelet arrived and it’s gorgeous! Unfortunately it was too large but the seller has been very helpful and os willing to resize the bracelet for me. Would highly recommend!
Excellent customer service I’d spelt a name wrong and they replaced thank you!!
Fantastic customer service- prompt replies, friendly and caring. Quality of product received was fantastic too. I would definitely recommend
Had an issue with personalisation engraving but the team were quick to respond and committed to replace promptly.
Good quality personalised jewelry at affordable prices and with reliable delivery
Great quality product. Great communication to help me decide which bracket to choose and quick confident delivery. Very impressed for price.
Amazing quality amazing communication beautiful pieces have places 2 orders and will definitely use again xx
The items we received are of first class condition and are well received by our friends who receive them
Jessemade make beautiful jewellery for special occasions, the bracelet I ordered for my husband on Father’s Day with our children’s names on arrived in plenty of time and is absolutely stunning. Beautiful leather expertly crafted. It also came with a lovely waterproof pouch and a cleaning cloth. The quality is outstanding, not only that, their customer service team are second to none! I would highly recommend this company for something special for someone special. I will definitely order from them in the future! Thank you jessemade for making Father’s Day so special!
I ordered a personalised bracelet for Father’s Day which my husband loved. It is good quality and looks lovely on. Unfortunately I ordered a size that was too big but once I contacted customer services they kindly agreed to send me a smaller bracelet. Great service.
I bought an anklet from Jessemade but ordered the wrong charms. Their customer service has been fantastic and I would highly recommend them to friends and family. I love my anklet and will definitely be buying more jewellery from them in the future, especially gifts for loved ones.
The item itself was very good.Exactly has shown for a good price but a delivery service was delayed i was worried it would not come in time but it did so im very happy with the item
I ordered my first bracelet from Jessemade and it did not disappoint! Loved the custom design. Will definitely be ordering more.
Very nice quality, fast delivery, I love ithem it was gift for my hasbund.He loved .thank you.
Such beautiful personalised products to choose from,easy to navigate round the website,ordering process is easy and very detailed,quick,packaged so lovely and well protected,fast delivery,honestly it’s now my go to for amazing gifts
Bought an item, came with the clear side having the names written backwards. Contacted jessemade on 21st June and have had zero response. My husband can't use the item so it is now a disappointing father's day gift. What a waste of money.
Dear Customer, We're very sorry to hear about your experience and sincerely apologize for the disappointment caused. Unfortunately, as this review is anonymous and does not include an order number or recipient's name, we're unable to locate your order and investigate the issue. We have also carefully checked our inbox but have not been able to find an email matching the details described. Could you please provide your order number or the recipient's name? If it's convenient, please also resend your message to [email protected] so we can locate your order quickly and offer a suitable solution as soon as possible. We look forward to hearing from you and resolving this for you.
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