Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
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Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.
The leather bracelet looks fantastic on my husband's wrist! It was a Father's Day gift from our children, and he absolutely loves it. Having our children's names engraved on the silver plaques makes it extra special.
The bracelet arrived on time, but I had selected the larger size and it turned out to be too big. I contacted customer service to ask if it could be adjusted, and they were more than happy to help. The service was excellent, and the bracelet is beautiful. I highly recommend this product
I ordered bracelate and is to short for my husband..my sons gave him yeasterday for father day and is to short..my little boy he cryed so much like he bought for dad and daddy is not able to wear:( and my husband is normal size man! We soo dissapointed:(
Reply from Jessemade UK2026-06-23
Dear customer,
We are very sorry to hear about your experience, and we truly understand how disappointing this must have been, especially as it was a Father’s Day gift.
To help you resolve this properly, could you please provide your order number or contact us directly at [email protected]? Once we have your order details, our support team will be able to check your case and assist you with a suitable solution as quickly as possible.
We really appreciate your understanding and hope we can make this right for you and your family.
I had made a mistake on my order and Jessemade got back to me immediately to offer a replacement. They also asked for additional information on my first order in terms of my address to ensure that it arrived to the correct address. Great service.
Beautiful quality bracelet, this was brought for Father’s Day and my husband loved it. Really good customer service. Quick responses and very friendly and helpful.
Would order from the site again :)
Absolutely love thr bracelet I received for my husband for fathers day. The quality is fantastic and such a lovely gift. Service is fantastic and the team are extremely helpful with queries. The bracelt also cane with a cleaning cloth to assure thr bracelet can be kept in good condition. Highly recommend the business and products
I bought a leather bracelet with the children's names on it for my husband for father's day and he loves it. It looks really stylish. I would also recommend buying the gift box as it really elevated the gift and is like a box and gift bags in one.
I love the personalised products. I ordered a bracelet for my partner as a Father’s Day gift which he absolutely loved! Ordered a bigger size by mistake and they offered to send me a smaller size as a gift, absolutely outstanding customer service! Would highly recommended
Really happy with my order. Made the mistake of ordering the wrong size. However I emailed about this and I got a very fast response and my issue was resolved. Beautiful bracelet for Father’s Day ☺️
Ordered 2 bracelets for my dad and husband for Father’s Day! They still haven’t came and now yodel are saying it’s lost! Have contacted the support email address twice now and had no reply! Poor communication! Will not be ordering anything of there again! I’m hoping I will have a refund!
Reply from Jessemade UK2026-06-23
JMUK112961
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Beautiful bracelet which my husband loved for Father’s Day. He’s even asked for more and customer service have been extremely helpful and gone out of their way to help. The ordering process was simple and the delivery was really quick. Would definitely recommend to anyone.
It’s been 6 days since my order and I haven’t even got 1 updated notification. Don’t know if it’s shipped if the item is in transit or there is a delay… Nothing! I’ve emailed and still awaiting a response. Usually after a few days there are email updates from companies. Tomorrow is 1 week! And they are meant to be father and grandpa gifts! Looks like they won’t be getting anything this year!
Reply from Jessemade UK2026-06-22
Hello,
We are sorry to hear about your disappointment.
As all of our personalized products are made to order, they require a processing period before being shipped. The estimated processing and delivery times are clearly displayed on our website prior to purchase.
Please note that tracking updates do not always appear immediately after an order is placed. In many cases, tracking information is only updated once the parcel has been processed by the carrier and reaches the next stage of transit.
We have carefully checked our customer service records and have not been able to locate an email matching the details provided in this review. If you have contacted us using a different email address, we kindly ask you to reach out again with your order number so we can investigate and provide an update on your order.
We understand how important Father's Day gifts are and sincerely regret any concern caused while awaiting tracking updates. Our team is always happy to assist once we are able to locate the order details.
Purchased a golf ball stamp with tin ank ink. On arrival the ink had leaked in the bag. I immediately emailed as that is the only form of contact and had no response. I sent a further 3 emails and still haven't received a response. This was supposed to be a gift but is useless without the ink. Customer service is non existent so ide avoid the company at all costs!
Reply from Jessemade UK2026-06-22
JMUK107228
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Absolutely made up with my experience I ordered a bracelet personalised with names on, I spelt a name wrong and they rectified my issue without hesitation, quick delivery and great communication and customer service the whole way through
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