Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.The product was as described. As it wasn't expensive I wasn't sure of the quality but it is lovely. I hadn't asked for an inscription at the time of the order but changed my mind the following day. They happily included it for me. The necklace arrived within the stated time and was perfect for my sister to take with her while she works away.
Jesse made I would recommend for personalised gift beautifully made and and had quick delivery
Beautiful items, really well made. Communication was excellent, especially regarding the personalisation, I had made a mistake, and they were more than happy to correct it for me. Overall, fantastic products and outstanding customer service. I will definitely use them again! 😊
Great communication, answered and dealt with my enquiry straight away, easy to order. Fantastic quality of product, would order and use again
Came exactly how I ordered my partners braclet, he absolutely loved his birthday present. Very good delivery arrived with the stated time
Really easy to order got a good choice of gifts
Would definitely recommend this company the rings I got are lovely everything was packaged well and buying was a smooth process and delivery was quick
I ordered some matching anklets for myself and my daughters as a special gift. They are really beautiful and come in lovely packaging so will look great when I give them as a gift. Really pleased with my order and the service of their customer service team was brilliant sorting the order for me.
Was a nice selection of personalised rings found two that i loved.
I'm absolutely delighted with both jessemade products and the incredible customer service I received. I've bought different products and they've exceeded every expectation. The quality of products are excellent. What has made the experience truly special, though, was the customer service. I had a problem with one of the products and the team replied within a few hours. They sorted it out immediately, no hassle at all. They were patient, professional, and made me feel like a valued customer every step of the way. If you’re thinking of buying any product from Jessemade don’t hesitate — you get a great item and a company that cares. I’ll definitely be getting a lot more and most definitely be recommending them to everyone I know.
The company have made the cutest sign for my kids dad and he’ll really appreciate this on Father’s Day. The communication with the team has been brilliant and the product quality is well made :) Thankyou
So easy to order and great price. Arrived quickly. Our grandaughter loved it for her 16th birthday. A special gift for a special person. Loved the earrings as well. Thank you so much. Will be purchasing from you again 👏
Had an issue but they've sorted it straight away. Thank you
I was very happy with the purchase I made but I didnt know that it wasn't real gold. So it did turn black after a while.
Hello, We're glad you were happy with your purchase. We do want to clarify that this piece is gold-plated rather than solid gold, which means over time it may naturally darken or change color with wear. To help maintain its shine, we recommend keeping it away from water, perfumes, and harsh chemicals, and occasionally wiping it gently with a soft cloth. We appreciate your support and hope it continues to bring you joy!
Product was inferior quality. Found exact same on Amazon for half the price. My bracelet arrived and was a good inch bigger than size stated on website so no good. When tried on part of the leather came away from the clasp. Refunded price paid but still company refuses to pay for shipping costs, breaking all trades description, sale of goods laws in UK. Avoid and be wary, no doubt they will hide behind overseas company that are not liable under UK laws, they are.....gov.uk states the following. "The Consumer Rights Act 2015: Goods and services sold to UK consumers must be of satisfactory quality, fit for purpose, and as described." So jessemade refund me my postage costs!!!. The item is faulty....not a size issue....allow pictures on reviews and ill upload to prove.
Hello, We are genuinely sorry to hear that your bracelet did not meet your expectations and that you experienced issues with size and quality. We appreciate all feedback as it helps us improve our products and services. We have already issued a full refund for the purchase price of your order. Regarding shipping costs, as stated in our policies and in line with standard UK consumer practices, we are only able to refund the product price when an item is returned due to personal preference or sizing issues. We strive to be transparent about this in our product listings and terms of sale. We truly regret that your experience was disappointing and appreciate your understanding. We will continue to review our quality control and product descriptions to prevent similar issues in the future.
This company is amazing I would recommend this to everyone.My daughter loved it and I'm looking to buy for myself to. Absolutely love there stuff.The quality is amazing to.
Great product, easy to order and great customer service would buy again
Bought a personalised bracelet for my wife and she absolutely loved it. Such a thoughtful and meaningful gift and the personalisation made it extra special. Ordering process was easy and the item looked beautiful when it arrived. Highly recommended.
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