Excellent
Lovely necklace made for my sisters 50th. Changed the personalisation for me at the last minute and delivery didnt take long saying it was personlised. Thanks so much would definitely recommend for an affordable lovely gift ☺️
About Jessemade UK
Data updated- Website
- jessemade.co.uk
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 298 reviews
- Replies to negative
- 99% (235/237)
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About this business
Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to navigate
Easy to navigate, nice selection of products and some that are a little bit different, which I like! Looking for to seeing my purchase.
Fast response,friendly service & the…
Fast response,friendly service & the product is exactly as advertised. I am very happy with my purchase 🙌🏼
Excellent customer service
Lovely service quick
Lovely service quick postage or personalised item. Lovely item
JesseMadeuk
I ordered 2 bracelets as presents. Very lovely bracelets. Quick delivery. Quick responses from the team. Lovely presentation the way they come all wrapped. Highly recommended.
The customer service is very helpful…
The customer service is very helpful reply within a day the jewellery is good quality and holds up rlly well and it’s shiny the stones look rlly well placed and the delivery is rlly quick and the packaging is rlly cute
Excellent Customer Service
Necklace never received
I ordered a necklace which wasn’t delivered and was advised by the delivery company to contact customer for refund. Despite sending 2 emails to Jessemade Uk regarding non delivery and refund l had NO response…..l am sending a further email today!
Reply from Jessemade UK2026-04-14
JMUK103636 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Customer service was excellent
Customer service was excellent and the vase was perfect. Thank you so much to the Jessemade team 🥰
Very good customer service
Very good customer service, very helpful team is taking care of customers. Good quality of the product and also very good ideas with reminders to order these as a gift for any other family member. It is very handy in our busy lives.
I want a refund the item came weeks…
I want a refund the item came weeks later after Mothers day and shocking quality! The necklace is completely untangleble ! Im super disappointed and would like to request a refund.
Reply from Jessemade UK2026-04-10
Hello, We are sorry for the bad shopping experience. Please contact us later via this service email: [email protected] We are willing to provide you with an effective solution.
Ordered a man's bracelet
Ordered a man's bracelet, really quick delivery, and great quality. Would definitely order again. Also had a slight issue and it was resolved very quickly and to a high standard
Great quality gift ideas
I ordered a men’s bracelet for Father’s Day. Arrived very well packaged in gift box, item was beautiful. Saw the advert via social media and decided to look at their website - there are so many amazing items to choose from at reasonable prices
Good service & price
Great selection. Reasonable prices. Easy to order and pay securely
Good customer service
Good service and good price. Fast delivery.
excellent service...had a slight…
excellent service...had a slight problem which was very swiftly resolved...definitely going to be a returning customer
I recently ordered from Jessemade UK…
I recently ordered from Jessemade UK and had a really positive experience from start to finish. The website was easy to navigate, and there was a great range of personalised items to choose from. I was especially impressed with how simple it was to customise my order exactly the way I wanted. The quality of the product exceeded my expectations — the materials felt durable, and the engraving/detailing was clear and well done. It’s obvious that care goes into the craftsmanship. Delivery was also quicker than expected, and everything arrived well-packaged and in perfect condition. Customer service was another highlight. I had a small question about my order, and the response was prompt, helpful, and friendly. Overall, I’d definitely recommend Jessemade UK if you’re looking for thoughtful, personalised gifts. I’ll be ordering again in the future.
Really impressed with my order from JesseMade
Really happy with my order from JesseMade. The bracelet looks great and the engraving came out exactly how I wanted, very clean and meaningful. Perfect gift for my son. You can also tell they put care into it, even with the packaging.
Ordered from here several times
Ordered from here several times, great detail on the necklaces, will definitely order again
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