Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Written by the business, not verified by us.
Is Jetpac Travel eSIM legit?
Jetpac Travel eSIM (jetpacglobal.com) has a 3.5 out of 5 rating on OK.one, based on 570 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Auto-generated from all reviews of this business. For reference only.
When i reached a Jetpac expert in Whatsapp, i wrote my issue and she provided exactly the right instructions on activating my e-sim quickly. Fast efficient and accurate
Reply from Jetpac Travel eSIM2026-10-17
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
My 1 month Argentina eSIM stopped working after 10 days with plenty of data left and Jetpac customer support told me to reactivate my UK home eSIM to solve the problem.
After explaining this completely negates the point of buying a travel eSIM they’ve now stopped replying.
The eSIM was very expensive at £40 and I now have not access to the service I paid for.
Would not recommend.
Reply from Jetpac Travel eSIM2026-10-18
Dear Kyle,
We’re glad you’ve been back in touch with our support team. We confirmed that your Argentina pack has now been reactivated and a refund for the days that you have no connection has been processed. We understand how discouraging it must have been to lose connectivity when you still had data remaining, and we’re sorry for the inconvenience and concern this caused during your travels.
We also appreciate your feedback regarding the troubleshooting advice and the follow-up you received. We recognise that when you rely on a travel eSIM, you need clear guidance and timely support to get back online as quickly as possible.
Our goal is to make staying connected abroad simple and dependable, so you can focus on enjoying your travels rather than worrying about your connection. While we’re pleased that your issue has been resolved, we acknowledge that the experience leading up to the resolution could have been better.
Thank you for the opportunity to address this and giving us a try. We promise to provide you with a smoother, more reassuring experience with Jetpac moving forward.
Best regards,
The Jetpac Team
Really easy to use overall but the whatsapp agents are outstanding, so helpful and efficient, they have always solved or answered any questions I’ve had quickly and easily. Amazing!
Reply from Jetpac Travel eSIM2026-10-17
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Had some problems trying to download the eSIM and got instant help/assistance. Hannah managed to work with me manually and everything got sorted out today. Very professional and very good customer service. Thank you Jetpac
Reply from Jetpac Travel eSIM2026-10-17
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Got an eSIM for New Zealand. I had a problem when I got there with connecting to internet so used the WhatsApp help. Honestly I was expecting the usual poor service. I was so wrong. They were quickly on and spent about 15 mins sorting some problems I had on the phone (as I had another old eSIM on). Fixed my problem and all goood. Very very happy with both eSIM and support
Reply from Jetpac Travel eSIM2026-10-17
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I ran into an issue with installation and was able to resolve it quickly through the WhatsApp support option.
Reply from Jetpac Travel eSIM2026-10-17
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Jetpac personnel able to solve my issue on the esim matter with ease and explain clearly. Also provide assurance that my esim is successfully installed and ready to use, once i touch down at my destination. Awesome CS! Keep it up! 👍🏼
Reply from Jetpac Travel eSIM2026-10-17
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
So often I have found companies tend to ignore you once they have made a sale. Not so with the individual (Joevy) who was able to quickly resolve my problem. And that, ladies and gentlemen, is the customer service that will keep Jetpac ahead of it’s competitors.
Reply from Jetpac Travel eSIM2026-10-14
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Had an issue with my eSIM after replacing my phone. Was able to reach the support via WhatsApp within minutes and “Nel” was able to help me out instantly and even gave me some technical insight into what had caused my problem. Great support experience! Good prices on the data packs as well!
Reply from Jetpac Travel eSIM2026-10-14
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Easy to set and excellent customer service when needed
Reply from Jetpac Travel eSIM2026-10-14
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I am not the most tech savvy and before travelling overseas I decided to clean out all my old eSIMs. Well little did I know what hassle this would cause with no data at Immigration in India. Connected to the hotel Wifi I tried to problem solve with ChatGPT. Eventually I put the Jetpac helpline phone number into WhatsApp. Within a couple of minutes the technician was able to solve the problem and sent a link to reinstall a new eSIM with instructions of what to do in future.
I am so relieved. I had considered having to buy a new phone. Next time I think I will reach out to the help desk first. Great support.
Reply from Jetpac Travel eSIM2026-10-12
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I’ve used JetPac in a number of different countries and even though I’ve had problems setting the esims up (entirely my fault) the help via WhatsApp has been excellent.
Even when my friend, android, bought a number of eSIMs for a forthcoming trip and then found out her phone doesn’t support eSIMs, JetPac were excellent and cancelled and refunded I full.
I believe there are sometime cheaper I am so happy knowing that JetPac will help me if needed and that is worth more to me than perhaps saving a very small amount.
Reply from Jetpac Travel eSIM2026-10-12
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had an issue uploading a new eSIM and the help I got from Jetpac was amazing. Super quick and had me sorted and online again within minutes. I have used Jetpac multiple times when traveling and always find them so easy to use. So when this problem happened I was a little worried, but they were excellent. Thanks.
Reply from Jetpac Travel eSIM2026-10-12
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
My UK provider is extremely expensive when using data aboard so I was looking for a cheaper, easy solution when I came across Jetpac. Honestly, over the last 3 years, its worked great. Italy, Poland, USA, Spain, Lithuania, Turkiye. Eventually, I started buying eSIMs for my mum when she went aboard too. She thinks its amazing too and started sharing it with her friends. My hope is that they don’t start to random increase prices otherwise I’ll have to find another provider!
Reply from Jetpac Travel eSIM2026-10-12
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Good ESIM and very good customer service. I was helped by AngelikA as I was on the plane to Italy and she helped me answer all questions I had! Super nice! I had also previously used Jetpac in Japan so turns out it was the same esim from Japan that I’d use in Italy. Flawless. I reccomend Jetpac to anyone tbh and it’s affordable compared to other esims
Reply from Jetpac Travel eSIM2026-10-12
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Very good customer service! I had an issue, I reached out via WhatsApp, and it was fixed in minutes.
Reply from Jetpac Travel eSIM2026-10-12
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Always they are there to help. My issue is always solved. I’m happy to use it in Europe. Germany, Italy, Spain, portugual so far. 🥰
Reply from Jetpac Travel eSIM2026-10-12
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Customer service was available and accessible for support when I was having trouble figuring out activation and connections with the esim. Instructions were basically dumbed down (I’m sure) so simple me can easily follow.
Reply from Jetpac Travel eSIM2026-10-08
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
