Jettly

System is too rigid

System is too rigid. Very few flying options that allow flyer to minimize their cost.

Jettly is a great way to plan travel at…

Jettly is a great way to plan travel at an excellent price. I have planned several European trips easily, and I was able to receive quotes much more quickly than through a broker. The cost savings easily justify the bit of extra personal time spent planning.

Spam blast emails

All I wanted was pricing for a flight. I had to put in my email and phone and then got spam blasted with quotes. This is not how to do business. Would not recommend

Looks like you are a big scam!

Looks like you are a big scam! You estimate a trip for 3-4 K and then your team is telling me 17-20 K Thats hilarious and smells line a big scam!

Horrible

Horrible! Can't believe they couldn't help better than that

Absolutely insane amount of contact

Absolutely insane amount of emails, texts, and calls, after a simple visit to the website. Turned me off entirely and I will never think of your service again. Blocked on all fronts. Terrible intro.

Way too many emails and messages

Way too many emails and messages. I understand the goal is customer service but when I am forced to sign up just to look at flight information it’s obnoxious to receive so many emails and messages

You were honest & did not waste my…

You were honest & did not waste my time. I am on fixed income & saw a TikTok to check out private jets as sometimes there are cheap seats (obviously not true! Lol)

Too many e-mails so I requested no more…

Too many e-mails so I requested no more e-mails and you contact me yet again. STOP! Got it?

Responsive…clear and thorough follow up

Too slow service

Too slow service, I asked the jet yesterday morning and still arrive estimate prices, I tried to receive the real price but is impossible.

Got the quote and estimate in no time.

Got the quote and estimate in no time. Follow up was quick and easy.

Extremely poor experience and zero response from Jettly.

We booked a private plane through Jettly to travel with 4 people from Hilton Head to Toronto. We were told we had 1,000 lbs for people & luggage. Upon arrival we unloaded our bags from the car (that everything fit in!) and stood in the rain while the co-pilot tried to figure out where to put things. It became obvious quickly that despite not being overweight, we were not going to fit our luggage. We ended up having to ship 3 pieces of luggage at our own hassle and expense. And then incurred more expense replacing items we needed from the bags. In addition we were given attitude by the pilot who repeatedly told my teenaged kids to watch the seats as they were new and he was flying the owner the next day. I could go on. It was a really horrible experience. So far from what you expect when you incur the expense of flying privately. The following day I received an email from Jettly asking how our experience was. The person said the sender personally read every email and wanted my feedback. I detailed what a disappointing experience we had a week ago and have yet to hear a word from Jettly.

It is not good cosmetics surface!

It is not good cosmetics surface! Need to get better at help with the problem of people needing assistance with their questions on the phone!

Sending 10 emails in 1 day is ridiculous

No empty legs for where I am going in…

No empty legs for where I am going in July… no big deal

Jettly's response team is literally…

Jettly's response team is literally instant. 24/7. They know exactly what they're doing and how to do it. The most important part for any of us is safety and they somehow make you feel all of these things.

That people are Willing to go the Extra Mile to satisfy you

Got back to us immediately with all the pertinent information a pleasurable experience

Annoying

contacted way too much. was curious on pricing and was bombarded with 4 phone calls and 10 emails within 2 hours… never again.

Matthew Charles CarewUnited States · 3 reviews · Verified · Experienced 2023-05-22 · Posted 2023-05-23

It’s powering a good partnership

It’s powering a good partnership. I picked out a Bombardier Jet and was pleased with how available they were for business travel. I hope to continue with them and props to the Jettly customer service 4 out of 5 stars.