Jettly

I extend my apologies for your recent experience with our flight and pricing structure at Jettly. We are genuinely sorry to hear that you found our prices to be excessively high and that there was a discrepancy in the flight time estimation. We aim to provide clear and accurate information to all our customers, and we regret any misunderstanding that may have occurred. Please rest assured that we calculate our prices based on various factors such as fuel costs, plane maintenance, and aviation charges, striving to maintain a balance between affordability and quality of service. Regarding the flight time estimation, we usually incorporate buffer time for taxiing, take-off, and landing. However, we understand your concern and will take your feedback into account to improve our flight time estimates in the future.

We deeply regret to hear about your recent experience with our flight options at Jettly. It is never our intent to provide unsatisfactory service or options that do not meet our customers' expectations. I understand that you were expecting to see a heavy jet option for your transatlantic flight. The absence of this option is unusual and not indicative of our typical flight offerings, especially for long-haul flights. Please know that your feedback is important to us and we take it very seriously. We will be investigating why the heavy jet option was not available for your consideration and ensure that we rectify the situation promptly. Once again, I apologize for your experience and the inconvenience this may have caused. At Jettly, we strive to provide our customers with a variety of suitable options for their travel needs and will make every effort to improve based on your feedback.

I am extremely sorry to hear that you have been receiving unwanted emails from us. At Jettly, we respect the communication preferences of our customers and certainly do not condone spamming. Your user experience is of the utmost importance to us and we apologize for any inconvenience caused. We are taking immediate action to investigate this issue and ensure that you will no longer receive any undesired communications. In the meantime, if you would prefer to unsubscribe from our mailing list, please click on the 'unsubscribe' link at the bottom of our emails. We appreciate your understanding and patience in this matter.

I am sorry to hear about your recent experience with our customer service. We at Jettly understand that while automation can assist in streamlining processes, it can't replace the personal touch and detailed attention provided by human communication. We deeply regret that our staff did not review your previous email chain thoroughly before closing your enquiry. I assure you that this is not our standard practice, and we always aim to resolve all customer queries and issues before closing any case. Please be assured that we are taking your feedback seriously and will address this issue with our team in order to prevent such situations in the future. We value your ongoing communication with us and are committed to ensuring that your concerns are fully addressed and resolved. Once again, I apologize for any inconvenience that this may have caused. Please feel free to reach out to us should you need any further assistance.

I am truly sorry to hear that you've been experiencing an excessive amount of emails from us. At Jettly, we respect our customers' privacy and aim to maintain a balance in our communication frequency. We certainly do not intend to overwhelm our customers with unwanted correspondences. I apologize for the inconvenience this has caused and assure you that we will address this issue promptly. In the meantime, you can manage your email preferences by clicking the 'unsubscribe' link in our emails or contacting our support team directly. We appreciate your patience and understanding in this matter.

I am sorry to read about your recent experience with our services at Jettly. We strive to provide the highest level of service and it is disappointing to hear that we fell short in this instance. Your comment suggests that our website and services did not meet your expectations, and for that, I sincerely apologize. We value all customers' feedback as it helps us identify the areas where we can improve. If you could share more specific details about the issues you encountered or areas you felt we could improve, it would greatly help us in our ongoing efforts to enhance our services. Please know that we take your feedback very seriously and will endeavor to address the concerns you have expressed. We hope you will give us another chance to serve you better in the future.

I am sincerely sorry to hear about your recent experience and the perception that our company is spammy. At Jettly, we aim to provide our customers with the most relevant and useful information, and it is never our intention to overwhelm or annoy our customers with excessive communications. We understand how important it is to respect our customers' digital space and maintain a balance in our communication frequency. We deeply regret any inconvenience caused and assure you that we are taking immediate corrective measures to address this issue. Once again, I apologize for the frustration this situation may have caused. Your feedback is invaluable to us as it helps us to improve our services and customer communication. Please do not hesitate to reach out to us if you need any further assistance.

I am truly sorry to hear about the issue you've experienced with our email communication. At Jettly, we aim to provide useful and relevant information to our customers, but we certainly do not intend to cause any inconvenience or annoyance with excessive emails. I regret to hear that unsubscribing didn't stop the emails immediately and understand how frustrating this must have been. Please be assured that we are looking into this matter seriously. We are reviewing our email communication system to ensure a seamless and efficient unsubscribing process. Our goal is to make the communication experience as comfortable as possible for all our customers. I would like to apologize once again for the inconvenience caused. We appreciate your feedback as it helps us improve our service. Should you need further assistance, please don't hesitate to reach out to us.

Mr. David Feingold, We have received your review and investigated it further. We respectfully disagree with the positions taken for the reasons outlined below. The claims made in this review are harmful and appear to intentionally misrepresent the facts to harm the Jettly brand in a public forum. Here are the facts: Mr. Feingold sourced and was presented with a large cabin aircraft at a great price on short notice by Jettly's service. Mr. Feingold booked a flight less than 48 hours before departure, signed terms and conditions with the operator and signed terms and conditions with Jettly outlining your and Jettly's obligations concerning the flight. Following the air operator terms and conditions you signed, the transaction value was higher than the amount processable by credit card through the particular air operator. Therefore, the operator requested a wire payment for the flight, which is the standard payment method globally for the industry. You appeared hopeful to use your credit card for the flight and were presented with numerous alternative aircraft options that would have accepted a credit card. You declined all of those alternative options. As a result, you advised your flight advisor to cancel the booking as you were in board meetings which could cause a wire payment to be sent to the operator. You were also advised (in advance of the cancellation, in writing) that the flight booking fees paid toward your flight to Jettly are CREDITED (additional emphasis added) toward your account for a future booking with Jettly, as services were fully rendered to you by Jettly, following the terms and conditions you had signed. We look forward to your use of your credit on your next flight with Jettly and trust the service has been acceptable to you through your lengthy 36 flight request history. Thank you, Jettly Inc.

I am genuinely sorry to hear about your recent experience with our communication methods. It is never our intention at Jettly to disturb our valued customers at inconvenient hours, and we certainly do not wish to come across as aggressive. It is clear from your feedback that we have overstepped, and for this, I sincerely apologize. Understanding the importance of respecting our customers' personal time, we are taking immediate steps to review our communication protocols, including the frequency and timing of our messages. We want to ensure that our interactions with you are both useful and respectful of your time. I deeply regret any inconvenience or disruption we may have caused. Your feedback is crucial to us, it helps us identify areas of improvement and serve you better. Please feel free to reach out if you have further concerns or need any assistance.

I am truly sorry to hear about your disappointing experience with our pricing at Jettly. It is certainly not our intention to cause any frustration or confusion during the reservation process. It seems that you've experienced a significant price increase, which can indeed occur in the private jet charter industry due to various factors such as availability, demand, and operational costs. However, I understand that this level of fluctuation can be startling and frustrating. I sincerely apologize if this was not clearly communicated or misunderstood during your booking process. We strive for transparency in all our dealings and your feedback suggests we fell short in your case. Please rest assured, your feedback is being taken seriously. We will be reviewing our pricing structure and communication process to ensure better clarity and accuracy. We appreciate your patience as we work on this, and we hope to have another opportunity to serve you better in the future. Once again, I apologize for any inconvenience this may have caused, and thank you for bringing this to our attention.