Excellent service
Proved coverage for my ring repair
Reply from Jewelers Mutual Group2026-04-21
Thank you for the kind words, Teresa!
About Jewelers Mutual Group
Data updated- Website
- jewelersmutual.com
- Category
- Money & Insurance
- Location
- United States · Neenah
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (10/10)
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Is Jewelers Mutual Group legit?
Jewelers Mutual Group (jewelersmutual.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
Quick and simple
Reply from Jewelers Mutual Group2026-04-20
We're happy to hear that, Brad! ☺️
Easy online renewal system
Easy online renewal
Reply from Jewelers Mutual Group2026-04-20
Hi Patricia, we're so happy to hear the online process was easy for you!
Quick and painless service
The claim filing process was user friendly and expedient. We were extremely impressed with how quick the process was from filing the claim to having the repaired ring back. Quick and easy service!
Reply from Jewelers Mutual Group2026-04-20
Hi Blake, thank you for the kind words! We're happy to hear the process was quick and easy for you.
No one knows how to communicate
No one knows how to communicate. Prices are different and charge dates are different
Reply from Jewelers Mutual Group2026-04-20
Hi Karen, we understand your frustration! Every situation is unique, and we do our best to advise on premium changes professionally and personally. If you have any questions, please reach out to 888-884-2424.
Very seamless and helpful!
Reply from Jewelers Mutual Group2026-04-20
That's what we strive for, Katie!
Easy peasy
Easy peasy , website’s easy !
Reply from Jewelers Mutual Group2026-04-17
John, you said it! 😉
A duplicate payment was processed on…
A duplicate payment was processed on 4/1/26 for my policy renewal, but not reflected anywhere on the portal. The overpayment was also not reflected. When I contacted customer service they acknowledged this 'bug' and said the payment would be forthcoming. I contacted them a week later and was told the funds would be released by 4/16. Why is that? If I had not contacted them, would the funds have been released?
Reply from Jewelers Mutual Group2026-04-20
Hello, we definitely understand your frustration! After speaking with our internal team, we've confirmed that refunds can take up to 15 days due to how refunds are processed through billing and banking systems. We did confirm with our team that the refund has been processed and cleared. We apologize for the delay!
I have used Jewelers Mutual for years…
I have used Jewelers Mutual for years now. I have lost earrings and my wedding ring had some damages. They have always been quick to solve the claims and I love wearing my nice jewelry and feeling protected. I recommend them to all my friends and family!
Reply from Jewelers Mutual Group2026-04-17
Hi Courtney, we appreciate your loyalty very much! We're happy you have that peace of mind and are able to wear your pieces. ✨
Smooth and simple application process
Reply from Jewelers Mutual Group2026-04-17
We're happy to hear it was simple for you, Gregory!
Looking to insure your jewels then look no further. I have used Jewelers Mut for the…
I have used Jewelers Mutual for the past few years and very satisfied with their service follow up, and the company takes care to make sure your satisfied with coverage and reminds you when appraisals need to be updated. Their coverage rates are very reasonable, and knowledge of their products are excellent. It would not hurt to get a quote on your precious jewels, you may be quite surprised!
Reply from Jewelers Mutual Group2026-04-15
We're so happy to hear you've had a positive experience, Michael! Thank you for your loyalty and the kind words ☺️
Pricing is extremely affordable
Pricing is extremely affordable, and easy to navigate online for any changes or updates I need to make.
Reply from Jewelers Mutual Group2026-04-17
Hi Terri, we're glad to hear it's been easy for you!
1900 Diamond Ring
When I discovered the center diamond from my 1900s ring which was passed onto me by my mother who had recently passed away, I was devastated. I was told by another jeweler the stones would never be able to be replaced. Jewelry Mutual was fabulous. I had an antique jeweler, The Rambling Rose in Orange CA find the perfect period correct diamond, who worked with Jewelry Mutual and within 2 weeks had my mother’s precious ring back.
Reply from Jewelers Mutual Group2026-04-15
Hi Gaye, we are so happy your heirloom ring could be restored to it's original beauty!
Jeweler’s Mutual is great
Jeweler’s Mutual is great! Excellent website and App. Easy to work with, and most importantly great coverage!
Reply from Jewelers Mutual Group2026-04-13
Thank you so much for the kind words, Brian!
Easy to setup, easy to maintain!
It was very easy to set the policy up and now it's on automatic renewals so I can be at peace knowing I am covered!
Reply from Jewelers Mutual Group2026-04-13
We're so happy you're able to have that peace of mind! ☺️
Replacing my lost earring
Replacing my lost earring was made effortless! Much appreciated
Reply from Jewelers Mutual Group2026-04-09
Eileen, we're so happy to hear that!
diamond earrings
My wife had lost her diamond earrings and handled my claim quickly and stress free. I highly recommend this company
Reply from Jewelers Mutual Group2026-04-09
Kevin, we're happy to hear your claim was handled quickly and smoothly!
The claims process was smooth and super…
The claims process was smooth and super easy! I was afraid it would take a really long time, but once it was approved, everything was completed quickly!
Reply from Jewelers Mutual Group2026-04-08
Hi Natalie, we're so happy to hear that it was quick for you!
Jewelers Mutual Group
Jewelers Mutual Group provides a great service. The online process works very well. Good coverage options at an affordable price. We are very satisfied with their service.
Reply from Jewelers Mutual Group2026-04-08
Hi Mike, we're so happy to hear you're satisfied!
I like the convenience of automatic…
I like the convenience of automatic renewal. Nice.
Reply from Jewelers Mutual Group2026-04-08
Hi Peggy, thank you for the kind words!