Jewelers Mutual Group (jewelersmutual.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
My claim was handled professionally and with no problems. My adjuster walked me through each step of the way. Claim was paid quickly.
Hi Linda, we're happy the process was quick and easy for you!
Hi Jeffrey, we're so glad the process was easy for you!
I disliked the communication and the amount of time it’s taking to get the payment to the jeweler to get my ring back.
We understand your frustration, William! One of our customer care team members will be reaching out to you personally today to learn more.
Jewelers Mutual was a wonderful and easy experience. With getting my wedding set insured.
HI Kathryn, we're happy to hear it - that's what we aim for!
I was devastated when I lost my grandmother's ring, but Jewelers Mutual made the whole process of replacing it easy and stress free. The claim process was easy to understand and complete on my own. The communication with them was quick and positive and they answered any questions that I had in a professional and caring way. They worked well with the jeweler I chose and kept in contact with me on the progress of the claim until the day I got to pick up my new ring. I would highly recommend this company to anyone who is looking to insure their items. I am absolutely going to add my new ring to my policy with my other jewelry so that I can have peace of mind that it will forever be safe and protected.
Hi Anna, thank you so much for the kind words! We're glad you were able to get a replacement for your grandmother's ring and peace of mind that your jewels will be protected.
There were too many hoops to jump through, and the process was made more difficult than it had to be. My existing appraisal documents weren’t approved, so I had to spend additional $1,000 and my time finding another appraisal. They asked for money to be collected multiple times after payment had already been submitted, and made it difficult to get a discount for having an existing alarm system (which I never received). I wouldn’t recommend using in the future.
Hi Carolyn, we're sorry to hear about your negative experience and appreciate your feedback. Our aim is to always provide exceptional service and support.
Very seamless and the whole process was quickly handled. Everyone was very friendly.
We're so happy to hear it, Dana!
We're happy to hear it, Evelyn. ☺️
Amazing claims experience, fast and seamless. Highly recommended. The claims adjuster was amazing.
That's what we aim for, Steven! We're happy to help.
They made the process so easy and convenient!
Thanks for the positive words, Brittany!
Thanks for the positive feedback, Marjorie!
I can rest knowing my jewelery is protected and the process was easy and renewal was handled seamlessly
We're happy to give you that peace of mind, Vikki ☺️
We're glad to hear it, Brenda!
All my dealings with your company have been speedy and very professional. Your online survey was quick and easy. Nancy has always been very kind and caring.
Hi Linda, thank you so much for the kind words and giving Nancy a shout-out! We're always here to help.
Easy to sign up and actually able to talk to a person when I wanted to.
Hi Phillip, we're so glad to hear it! That's what we aim for ☺️
The personal care and service from the agent over the phone was outstanding. The price is great and coverage is the best overall.
Hi Michael, we're happy to hear that as that's what we strive for. 💪
Excellent follow through and results.
We're so happy to hear that!
Highly recommend. So easy and fast. Unlike any other insurance experience I’ve had.
Hi Tony, thank you so much for the kind words!
Whether you are talking with a representative or working online, you will feel confident in the services they provide. Their prices are fair and I can wear my jewelry and know that I will be taken care should something happen. Great company to do business with and I recommend it as often as I can to my friends and family.
Thank you so much for the recommendation, Karen! We're happy that you're able to feel confident and protected when wearing your jewels. ✨
Jewelers Mutual makes jewelry repair/replacement process so easy. Once I submitted my claim & estimate for repair, they approved it in a timely manner and contacted the jeweler to proceed. They are absolutely the best in my opinion and I highly recommend insuring your jewelry with them.
Hi Kristy, we appreciate the recommendation! We strive to make the process smooth and easy. ☺️
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