JOURNEY OFFICIAL (journeyofficial.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
Jillian · 1 review · Experienced 2026-05-19 ·
★★★★★
Outstanding customer service and warranty support!
I ordered a Journey LOC8 Wallet on 12 September last year. Since I work out in the bush on a construction site, it got daily heavy use, and the wear and tear gradually got worse over time.Because it was still under the 1-year warranty, I reached out to the team to see if I could get a replacement. They were incredibly quick to respond! I messaged them late the night before and had a reply early the next morning. My replacement is already on the way.Thank you so much to the team for being incredibly helpful and getting straight to the point! Highly recommend.
Reply from JOURNEY OFFICIAL2026-06-03
Hello Jillian,
Thank you for your great feedback! We're glad our team could assist quickly and get your replacement sorted. We really appreciate your support and recommendation!
J
Jim “JP” Perkins · 1 review · Experienced 2026-05-18 ·
★★★★★
Excellent customer service
Excellent customer service! There are MANY companies that could learn from the Journey Team!!!
Reply from JOURNEY OFFICIAL2026-06-03
Hello Jim,
Thank you so much for your kind words! We’re really glad you had a great experience with the Journey Team. We truly appreciate your support and feedback!
N
Norman · 5 reviews · Experienced 2026-05-16 ·
★★★★★
The items are great quality and their customer service is amazing
The items are great quality and their customer service is amazing. I am a repeat purchaser of their products and highly recommend them to anyone that needs hreat travel accessories and chargers.
Reply from JOURNEY OFFICIAL2026-06-03
Hello Norman,
Thank you for your kind words and continued support! We’re really glad you’re happy with the quality and service. We truly appreciate your recommendation and loyalty!
Exactly what I expected. Perfectly packaged and very well made. Customer service was also very helpful. Will definitely recommend!
Reply from JOURNEY OFFICIAL2026-06-03
Hello Sheryl,
Thank you for your feedback! We're glad everything met your expectations and that you’re happy with the quality and service. We really appreciate your recommendation!
I love their products but more so I love their customer service. It feels like they see you as an actual human being rather than just a problem hindering their bottom line. The extra step they go to help you is truly what makes all the difference!
Reply from JOURNEY OFFICIAL2026-06-03
Hello Madeline,
Thank you so much for your kind words! We’re really glad our team could support you in a way that felt genuine and helpful. We truly appreciate your feedback and support!
G
Gw · 1 review · Experienced 2026-05-11 ·
★★★★★
The Journey Team has been great to work…
The Journey Team has been great to work with in making sure my products work well for me.
Reply from JOURNEY OFFICIAL2026-06-03
Hello,
Thank you for your kind feedback! We’re glad the Journey Team could support you and ensure everything is working well. We really appreciate your support!
W
Wendy · 2 reviews · Experienced 2026-05-09 ·
★★★★★
I contacted Journey for help with…key organiser
I contacted Journey for help with instructions and replacement cable and they were extremely efficient and so obliging
Thank you !
Reply from JOURNEY OFFICIAL2026-06-03
Hello Wendy,
Thank you for your kind words! We’re glad our team could help quickly with the instructions and replacement cable. We really appreciate your support!
v
veronica · 6 reviews · Experienced 2026-05-08 ·
★★★★★
key organizer for husband
I bought a gift key organizer for My husband that he wanted for his keys and then after a problem after 6 months I contacted the customer service, that was so fast helping us to solve the issue with the key organizer sending a replacement for it. Absolutely recommended.
First of all I really love the product I ordered. I bought the desk mat for my business. I needed an invoice and contacted them via email. A few hours later everything was fixed by them. Great service!
Reply from JOURNEY OFFICIAL2026-06-03
Hello Samantha,
Thank you for your kind feedback! We're glad you love the desk mat and that our team could quickly assist with your invoice. We really appreciate your support!
c
customer · 4 reviews · Experienced 2026-05-08 ·
★★★★★
Great mat, amazing support
There are different ways to look et the stars. For me, if I need it, is support saying all bout a company. A company which doesn't care for their customer cannot produce great products.
The Mat is just great as I expected. Only small glitch, I would have added some fixing (velcro) between the top and the bottom map. Although I got some anti-slip stickers, the top does not stay put, and the corner roll up.
The customer service was very fast and quick regarding the inquiry I had.
R
Russell Pemberton · 4 reviews · Experienced 2026-05-08 ·
★★★★★
I have had a Journey Fob for over 12…
I have had a Journey Fob for over 12 months. The product works exactly as promoted. Today I contacted Journey customer support and had a very prompt and accurate response. Highly recommend the product and the company.
C
Chris Spirito · 2 reviews · Experienced 2026-05-08 ·
★★★★★
Excellent Customer Service
Had a minor issue with a JR product. Emailed their customer support team who walked me through the diagnosis of the issue and then promptly offered to send a replacement unit.
Clear and timely communication throughout the entire process.
D
Davi · 7 reviews · Experienced 2026-05-07 ·
★★★★★
First of al
First of al, customer service is out of this world! My LOC8 wallet was broken for some reason unknown and I contacted support for a solution, in 2 days they sent me a full replacement!
All of the products have lasted a long time, and I’ve never had any issues or complaints.
I’ve purchased many products from this brand over time: 3-in-1 chargers for myself and my boyfriend, tracking key finders for both of us, a wallet, and a car charger mount.
Everything has been very high quality and durable. All of the products have lasted a long time, and I’ve never had any issues or complaints. I’m genuinely pleasantly surprised by the level of quality this brand offers.
J
James · 5 reviews · Verified · Experienced 2025-11-23 ·
★★★★★
Great product
This product worked as designed. Like the looks and how easy it is to operate
Over a two year period I purchased 3 laptop sleeves (with wireless charging), two 14" sleeves and one 16" sleeve. After 13 months, the 16" sleeve stopped charging. The device generally sits on my desk at home, it has never left the house. I thought the charging cable may have been the problem and replaced it, that was not the issue. I contacted Journey and was told that "chargers can stop functioning due to everyday wear and tear, power flections, or environmental factors. Since my sleeve was out of warranty Journey would give me an additional 10% on top of any promotions. My expectation is a Charging device should last at least a few years. Needles to say, my journey with Journey is over. I will not be taking up their offer for a new purchase.
Journey Sales reached out to me after the above review was posted. I was pleasantly surprised Journey decided to send a replacement sleeve (even though it was out of warranty). Thank you Journey for your response to my issue.
Reply from JOURNEY OFFICIAL2026-05-26
Hello Edison,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Immediately replaced item once issue was understood - great service
J
Jose A. · 7 reviews · Experienced 2026-05-04 ·
★★★★★
Absolutely great company to buy your…
Absolutely great company to buy your tech products from. Intuitive designs, durable materials and great customer service. They stand by their products when things go wrong. Will be buying more from them. Thank you!
