For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

JOURNEY OFFICIAL

100 reviews

4.9100 reviews
Write a review

About JOURNEY OFFICIAL

Data updated
Website
journeyofficial.com
Category
Electronics & Technology
Location
United States · Newark
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
100% (2/2)
Do you own JOURNEY OFFICIAL? Claim this profile for free and start replying to reviews.

Is JOURNEY OFFICIAL legit?

JOURNEY OFFICIAL (journeyofficial.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

M
Mark M · 2 reviews · Experienced 2026-06-09 ·

Customer service is on point

I bought my Trio Ultra 3 in 1 a year or so ago and all of a sudden it wouldn’t charge my wife’s phone. But the watch still charged. So I contacted customer service and they were super responsive. They gave me a few things to try and what ended up being the culprit was my wife’s phone needed the ol turn off/on thing! 😂 she loves the lightning fast charging. Highly recommend this company.

Reply from JOURNEY OFFICIAL2026-06-12

Hello Mark, Thank you for sharing your experience, Mark! We're glad our support team could help troubleshoot the issue and get everything working again. Sometimes the simplest fix does the trick! 😊 It's great to hear that your wife is enjoying the fast charging, and we truly appreciate your recommendation and continued support.

C
Christina Cooley · 1 review · Experienced 2026-06-09 ·

Quality products

Quality products, great communication. Ordered multiple times, they make it very easy to work them on B2B bulk purchase.

Reply from JOURNEY OFFICIAL2026-06-12

Hi Christina, Thank you for your continued support! We're delighted to hear that you've had a positive experience with both our products and our team. It's been a pleasure working with you on your B2B bulk orders, and we look forward to supporting your future purchases.

M
Michele Summers · 3 reviews · Experienced 2026-06-08 ·

Excellent support and service

After experiencing a problem with my Nova wood grain charger I contacted customer service. They were fantastic to deal with and have offered a replacement. Great charger, great company.

Reply from JOURNEY OFFICIAL2026-06-09

Hello Michele, Thank you for your kind words and for taking the time to share your experience. We're glad our support team was able to assist you and resolve the issue. We truly appreciate your support and hope you continue to enjoy your NOVA charger!

J
Jason Harrison · 1 review · Experienced 2026-06-08 ·

I have a NOVA 3 in 1 charger

I have a NOVA 3 in 1 charger. I love the style and capability of the charger. When dealing with customer service and support, their expertise is not matched. I am very satisfied with my experience.

Reply from JOURNEY OFFICIAL2026-06-09

Hi Jason, Thank you for your kind feedback! We're glad to hear you're enjoying your NOVA 3-in-1 Charger and had a positive experience with our support team. We truly appreciate your support!

L
Lisa Radcliffe · 1 review · Experienced 2026-06-03 ·

Wonderful company and amazing product

Wonderful company and amazing product! Would recommend 100%. Any issues I have had were sorted quickly and professionally. Best product on the market!

Reply from JOURNEY OFFICIAL2026-06-05

Hello Lisa, Thank you for your amazing feedback! We're thrilled to hear you're enjoying the product and that our team could assist you quickly and professionally. We truly appreciate your recommendation and support!

J
Jeff Ferron · 2 reviews · Experienced 2026-06-01 ·

Unbelievable customer support

Unbelievable customer support. Responded less than a day. Had minor defect occur after almost a year with the loc8 wallet that I love. Just thought I would ask to see. They sent out a replacement right away no charge and no need to return. Amazing company! Will continue to buy from them. Quality products as well.

Reply from JOURNEY OFFICIAL2026-06-02

Hello, Thank you for your kind words and support! We’re glad our team could quickly assist with your LOC8 Wallet and get a replacement sorted for you. It’s great to hear you’re enjoying the product and had a positive experience with our service. We truly appreciate your continued support and look forward to serving you again.

N
Nicolas BERLAUD · 1 review · Experienced 2026-06-02 ·

Great products

Great product, had an issue with a LOC8 key holder that was solved within a day. Great customer service. Would recommend 100%.

Reply from JOURNEY OFFICIAL2026-06-03

Hello, Thank you for your kind words and recommendation! We're delighted to hear that you're enjoying our products and that our team was able to quickly resolve the issue with your LOC8 Key Holder. Your support means a lot to us.

J
Jason Pits · 5 reviews · Experienced 2026-06-01 ·

Spare parts

Contacted journey in regards to my car charger attachment which iv had for sometime now. I wanted to purchase a part for it, they sent it to me for FREE no questions asked this is why I will always be loyal and so will you.

Reply from JOURNEY OFFICIAL2026-06-02

Hi Jason, Thank you so much for taking the time to share your experience. We’re really glad to hear that our team was able to assist you quickly and provide the replacement part you needed. It’s always our goal to make things as smooth and hassle-free as possible for our customers. We truly appreciate your loyalty and kind words of support. Feedback like yours means a lot to the team and motivates us to keep improving. Thank you

C
CHERYL DUGAN · 2 reviews · Verified · Experienced 2026-03-03 ·

iT IS OK

The product isn't what it was cracked up to be

Reply from JOURNEY OFFICIAL2026-06-19

Hello Cheryl, Thank you for your feedback. Upon following up with our team, we have confirmed that your issue has been resolved. We apologize for any inconvenience caused and look forward to serving you in the future.

e
ed young · 3 reviews · Experienced 2026-05-29 ·

Love the charging products ordered from…

Love the charging products ordered from Journey. They have great charging devices charges my iphone, watch and ear pods all at the same time. I’ve ordered several times without a problem. But a recent shipment got lost in the mail. I contacted Journey regarding the item being lost. Journey CS immediately shipped out a replacement item. Great experience with Journey items and their CS.

Reply from JOURNEY OFFICIAL2026-06-02

Hello Ed, Thank you for your kind words and continued support! We're delighted to hear that you're enjoying our charging products and that our customer support team was able to quickly resolve the issue with your lost shipment. Your feedback means a lot to us, and we're grateful to have you as a valued customer.

B
Brett Kelly · 2 reviews · Experienced 2026-04-16 ·

Lost the charger for my Loc8 Finder…

Lost the charger for my Loc8 Finder Wallet.  Reached out to the team at Journey to buy a replacement....a complimentary one was received two days later. Fantastic service way beyond my expectations.

Reply from JOURNEY OFFICIAL2026-06-02

Hello Brett, Thank you for taking the time to share your experience! We're delighted to hear that our team was able to help with your LOC8 Finder Wallet charger and that the replacement arrived quickly. Providing excellent customer service is very important to us, so it's wonderful to know we exceeded your expectations. We truly appreciate your support and kind words.

R
Ryan · 2 reviews · Experienced 2026-05-23 ·

I continue to enjoy my Journey Loc8…

I continue to enjoy my Journey Loc8 wallet a great deal. I recently lost the charge cable that came with it and reached out to the company’s support team. I was disappointed to learn that the cables are not sold separately but super appreciative that the support team has agreed to provide me with a replacement w/o charge. What a great experience to have an excellent product backed by a great support team. Thank you Journey.

Reply from JOURNEY OFFICIAL2026-06-02

Hi Ryan, Thank you for your wonderful feedback! We're delighted to hear that you're continuing to enjoy your LOC8 Wallet and that our support team was able to assist when you needed a replacement charging cable. While the cables are not currently sold separately, we're glad we could help and make the experience a positive one. Your kind words about both our product and customer support mean a great deal to us. Thank you for choosing Journey and for taking the time to share your experience.

I
Ian Blakesley · 5 reviews · Experienced 2026-05-21 ·

Desk mat

Excellent products and great customer service when you need something, would highly recommend.

Reply from JOURNEY OFFICIAL2026-06-02

Hi Ian, Thank you for your kind words and recommendation! We're thrilled to hear that you're enjoying your desk mat and that you've had a positive experience with both our products and customer service. Feedback like yours means a lot to our team. We truly appreciate your support and look forward to serving you again in the future.

A
Anthony Boyle · 3 reviews · Experienced 2026-05-24 ·

I purchased the LOC8 Versa Finder…

I purchased the LOC8 Versa Finder Wallet from Journey… and am a VERY, VERY HAPPY CUSTOMER. Not only is this a great product, but their customer service is also 1st class. Had an issue connected device, they responded quickly (on a Sunday) and fixed this issue. Highly recommend them and their products…. Will definitely be expanding my journey products collection.

Reply from JOURNEY OFFICIAL2026-06-02

Hello Anthony, Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying your LOC8 Versa Finder Wallet and that our support team was able to quickly resolve your issue. Providing both high-quality products and exceptional customer service is what we strive for, so it's wonderful to know we've met your expectations. We truly appreciate your recommendation and are excited to be part of your growing Journey collection. Thank you for your support!

E
Emz Pekaboo · 1 review · Experienced 2026-05-22 ·

Excellent product and customer support…

Excellent product and customer support always ready to answer any query

Reply from JOURNEY OFFICIAL2026-06-02

Hello Emz, Thank you for your kind words! We're delighted to hear that you're enjoying our products and that you've had a positive experience with our customer support team. Providing excellent products and responsive support is always our goal. We truly appreciate your support and feedback.

L
Liz Jenkins · 2 reviews · Experienced 2026-05-22 ·

Customer service was excellent

Customer service was excellent! Why ? They were prompt to resolve the problem I had with the flat portable charger. It’s a great product. Travels well. So easy to use. Customer service checked with me every step of the way. I would buy this again as a gift. Thank you 💕

Reply from JOURNEY OFFICIAL2026-06-03

Hello Liz, Thank you so much for your kind words! We're delighted to hear that you love the portable charger and had a great experience with our customer service team. Your feedback means a lot to us, and we truly appreciate your support. Thank you for choosing us!

c
customer · 6 reviews · Experienced 2026-05-22 ·

Excellent service

Excellent service. Added wrong address for order but after contacting the sales team, address was changed almost instantly. Thank you

Reply from JOURNEY OFFICIAL2026-06-03

Hello, Thank you for your kind feedback! We're glad we could quickly update your address and help ensure your order was on track. We appreciate your support and look forward to serving you again.

E
E MARINOU · 13 reviews · Experienced 2026-05-20 ·

Excellent support after a faulty charger

I had an issue with a Journey NOVA 3-in-1 wireless charger, where the AirPods charging pad stopped working although the rest of the unit appeared to be fine. I contacted Journey Support with photos and a clear explanation of the fault. Their response was prompt, courteous and practical. They arranged a replacement without unnecessary back-and-forth, and the new charger arrived quickly. Faults can happen with any product, but good customer service is shown by how the company responds. In this case, Journey dealt with the issue very well and made the process straightforward. Thank you to Priyanka and the Journey Support Team for the helpful and efficient service.

Reply from JOURNEY OFFICIAL2026-06-03

Hello, Thank you for your detailed feedback! We're sorry for the issue with your charger, but glad Priyanka and the Journey Support Team could assist quickly and make the replacement process smooth. We really appreciate your support and kind words.

p
paulbyrne · 13 reviews · Experienced 2026-05-20 ·

I had a small issue

I had a small issue with a magnetic wallet and unfortunately it was out of warranty. The team were very sympathetic to my situation and dealt with me fairly and respectfully. Product is great and customer service equally so.

Reply from JOURNEY OFFICIAL2026-06-03

Hello, Thank you for your kind words! We're pleased we could assist and find a fair solution for you. It's great to hear you're happy with both the product and the service. We truly appreciate your support!

c
customer · 2 reviews · Experienced 2026-05-21 ·

Quick and helpful when dealing with a…

Quick and helpful when dealing with a delivery issue

Reply from JOURNEY OFFICIAL2026-06-03

Hello, Thank you for your feedback! We're glad we could help resolve your delivery issue quickly and efficiently. We appreciate your support and hope you enjoy your purchase.