JOURNEY OFFICIAL (journeyofficial.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
T
Teresa H · 4 reviews · Experienced 2026-07-18 ·
★★★★★
Phenomenal customer service!
I reached out to customer service regarding something small an unexpectedly received phenomenal customer service. I forgot to include my first time order credit of only 5% and they were very pleasant and it was so easy for them to refund me the difference. I highly recommend this company.
Reply from JOURNEY OFFICIAL2026-07-20
Hello Teresa,
Thank you so much for your kind words! We're delighted we could help, and we're grateful for your recommendation. We look forward to serving you again!
b
bmatt · 1 review · Experienced 2026-07-17 ·
★★★★★
ALTI LIFT Wireless Desk Mat Black:
ALTI LIFT Wireless Desk Mat Black:
Once and never again. Cheap Polyester-Felt, no Wool-Felt. The faux leather is a thin, stiff sheet. doesn't feel premium or pleasant.
Reply from JOURNEY OFFICIAL2026-07-21
Hello B Matt,
Thank you for taking the time to share your feedback. We're sorry to hear that the ALTI LIFT Wireless Desk Mat didn't meet your expectations. We appreciate your honest comments regarding the materials and overall feel of the product.
If you're not completely satisfied with your purchase, please reach out to our support team on [email protected]—we'd be happy to assist you with the available options.
D
David Myrtil · 1 review · Experienced 2026-07-17 ·
★★★★★
Top Tier
Best customer service i’ve ever experienced. Quickest response ever. Will be purchasing more products from JRNY.
Reply from JOURNEY OFFICIAL2026-07-20
Hi David,
Thank you for your amazing feedback! We're thrilled to hear you had such a great experience with our customer service. We truly appreciate your support and look forward to serving you again!
My MagSafe wallet Loc8 broke and stopped working, reached out to the sales team at Journey and they were able to replace it. This is exceptional customer service.
Reply from JOURNEY OFFICIAL2026-07-20
Hello Rajendra,
Thank you for your kind words! We're glad we could quickly resolve the issue and get you a replacement. We truly appreciate your support and hope you continue to enjoy your Loc8 wallet!
T
T. Smith · 2 reviews · Verified · Experienced 2025-12-20 ·
★★★★★
Great Product
Love the 3 in 1 charger that I purchased. It is very convenient when I travel. I can charge my watch, phone, and EarPods at the same time. Great product!
Reply from JOURNEY OFFICIAL2026-07-20
Hello T. Smith,
Thank you for your wonderful feedback! We're so glad the 3-in-1 charger has made traveling more convenient for you. We appreciate your support and hope you continue to enjoy it!
M
Mark Sadkow · 6 reviews · Experienced 2026-07-08 ·
★★★★★
GR8 product, GR8 customer service!
I was given the LOC8 Versa as a gift. I immediately loved the quality and look and feel of the wallet. I was having trouble getting it to link to the 'Find My' app. I emailed customer service and received a reply within an hour! They offered me some things to try to see if we could resolve the problem - straight forward, logical steps. When nothing worked, they said they would replace it. It arrived the next day! The new one worked! I love the wallet, fit and finish are outstanding, and the customer service is absolutely top notch.
Reply from JOURNEY OFFICIAL2026-07-17
Hello Mark,
Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your LOC8 Versa and that our support team was able to get everything sorted quickly. It's great to know the replacement arrived promptly and is working perfectly. We truly appreciate your support and hope you continue to enjoy your wallet for years to come!
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Namratha · 1 review · Experienced 2026-07-10 ·
★★★★★
Great customer service
Reply from JOURNEY OFFICIAL2026-07-14
Hello Namratha,
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support!
G
Gregor Urey · 2 reviews · Experienced 2026-07-08 ·
★★★★★
I purchased a 3 in 1 charger to replace…
I purchased a 3 in 1 charger to replace the one we left it in a hotel room. Because I have another JRNY charger, I trusted it would work and threw out the packaging. Well…my wife says to me, “this is not charging my watch.”
I filed a request with JRNY and they responded promptly with suggestions to fix it. It turned out to be the charging cord.
JRNY is a great company who takes care of their customers. Fast response time! Suggestions! Even follow up emails when I didn’t get back to them.
I will definitely be buying JRNY products again.
Reply from JOURNEY OFFICIAL2026-07-10
Hello Gregor,
Thank you for your wonderful feedback! We're delighted we could help resolve the issue and that our team was able to assist you promptly. Your support means a lot to us, and we look forward to serving you again in the future!
D
Derrick Moore · 6 reviews · Experienced 2026-07-07 ·
★★★★★
The team answered my question quickly…
The team answered my question quickly and provided a solution that was very satisfactory. I love the brand and the customer service is excellent
Reply from JOURNEY OFFICIAL2026-07-08
Hello Derrick,
Thank you for your kind words! We're so glad to hear our team was able to help quickly and provide a satisfactory solution. We truly appreciate your support and are delighted that you love our brand.
J
Jack · 1 review · Experienced 2026-07-08 ·
★★★★★
My issue was charging my wallet and I…
My issue was charging my wallet and I had a great experience support was fast & communication is even faster.
Reply from JOURNEY OFFICIAL2026-07-10
Hello
Thank you for your kind feedback! We're glad to hear your charging issue was resolved and that you had a great experience with our support team. We truly appreciate your support!
K
Kwan Wai Wong · 1 review · Experienced 2026-07-03 ·
★★★★★
Excellent customer service after…
Excellent customer service after purchase! Prompt answer and assistance.
Great thanks!
Reply from JOURNEY OFFICIAL2026-07-10
Hello Kwan,
Thank you for your wonderful feedback! We're delighted to hear you had a great post-purchase experience with our team. We truly appreciate your support and hope you continue to enjoy your Journey products!
R
Robert Downs · 1 review · Experienced 2026-07-06 ·
★★★★★
Taking care of customers
I reached out to to buy a new charging cable for my key organizer because I lost my cable 100% my fault and was prepared to pay for a new. Journey sent me a new free of charge!!! Customer for life now.
Reply from JOURNEY OFFICIAL2026-07-08
Hello Robert,
Thank you for sharing your experience! We're so glad we could help. Your support means a lot to us, and we're grateful to have you as part of the Journey community.
C
Carol · 1 review · Verified · Experienced 2026-07-04 ·
★★★★★
Great products
Great products. Excellent customer service
Reply from JOURNEY OFFICIAL2026-07-08
Hello Carol,
Thank you for your wonderful feedback! We're thrilled to hear you're happy with our products and customer service. We truly appreciate your support!
Quick response
Excellent customer service
Excelled my expectations
Bought many items from this company and will continue to do so
Reply from JOURNEY OFFICIAL2026-07-08
Hello,
Thank you for your wonderful feedback! We're thrilled to hear our customer service exceeded your expectations. We truly appreciate your continued support and look forward to serving you again!
J
J Rowley · 20 reviews · Experienced 2026-07-04 ·
★★★★★
Bought a couple of things and very…
Bought a couple of things and very pleased with the price and the quality.
Reply from JOURNEY OFFICIAL2026-07-08
Hello J Rowley,
Thank you for your feedback! We're delighted to hear you're pleased with both the quality of our products and the value they offer. We truly appreciate your support!
This desk mat is incredible. The versatility and quality are unmatched. Not only that, but the people at Journey truly care. Thank you for this incredible experience. The wife LOVES it!
Reply from JOURNEY OFFICIAL2026-07-06
Hi Daniel,
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're loving the desk mat and that its versatility and quality have exceeded your expectations.
It means a lot to us to know your wife loves it too! Thank you for your kind words and for choosing Journey. We truly appreciate your support and hope you continue to enjoy your desk mat for years to come.
I
Ian Wass · 1 review · Experienced 2026-07-04 ·
★★★★★
Love the Aria 3 in 1 wireless charger
Love the Aria 3 in 1 wireless charger.
Makes everything so simple, less clutter with not having to have numerous cables on the go. Convenient ambient light which is a nice touch.
A bit on the pricey side, that said you get your monies worth I think. Easy to order and quick delivery. Looking at purchasing more products very soon.
Reply from JOURNEY OFFICIAL2026-07-06
Hi Ian,
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying your ARIA 3-in-1 Wireless Charger and that it's helping keep your space tidy while making charging more convenient.
We're also pleased to know you appreciated the ordering experience and fast delivery. Your feedback means a lot to us, and we're excited to hear you're considering more Journey products.
Thank you for your support, and we look forward to serving you again soon!
O
Ose So · 1 review · Experienced 2026-06-29 ·
★★★★★
Great products and outstanding customer service
I had an amazing experience with Journey Official. The products are not only beautiful but also genuinely functional, exactly what I was hoping for. On top of that, the customer service is excellent: communicative, responsive, and they actually fix problems in a way that works out in the customer's favor. It's rare to find a company that gets both the product and the support right. Highly recommend.
Reply from JOURNEY OFFICIAL2026-07-06
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying our products and that our customer support team was able to provide a great experience.
Your kind words and recommendation mean a lot to us. Thank you for choosing Journey—we truly appreciate your support!
Loved the wallet I ordered, great delivery time and quality. Hope to shop here again.
Reply from JOURNEY OFFICIAL2026-07-01
Hello,
Thank you for your wonderful feedback!
We're thrilled to hear that you love your new wallet and that you were happy with both the delivery time and the quality. Your support means a lot to us, and we look forward to serving you again in the future.
D
Deborah · 1 review · Experienced 2026-06-29 ·
★★★★★
Exceptional customer support and service
I initially purchased Nova wireless charger and was impressed by the quality so looked further into what was available at Journey. I purchased an additional mag safe Versa money clip/card wallet and stand as well as Loc8 tracking cards.
I had difficulty setting up and charging the Loc8 cards, I contacted customer service and received exceptional service. After troubleshooting the issues with the team it was resolved that replacements would be delivered. All the interactions were respectful, prompt and new cards were dispatched the same day.
The Nova stand is stylish and charges phone, watch and earbuds. It has a night light function, the phone can be positioned either portrait or landscape and the night clock feature of the iPhone is an additional bonus.
Reply from JOURNEY OFFICIAL2026-06-29
Hi Deborah,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you're enjoying your Journey products and that our support team was able to assist you with your LOC8 Cards. Providing prompt, respectful, and helpful service is something we take great pride in, and we're thrilled to know it made a positive difference.
We truly appreciate your support and hope you continue to enjoy your Nova charger and other Journey products. If you ever need any assistance, we're always here to help.
