JOURNEY OFFICIAL (journeyofficial.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great product and great customer services. Unfortunately I did have an issue with the product that occurred, which I do believe was just unlucky, but we did some troubleshooting and when that didn't work a replacement was sent out immediately. Can't ask for more than that.
I received the order very fast, had some questions and Customer support was really helpful. The quality of the product is top and I would recommend these products from Journey Official
Great customer service to help me get the right product despite ordering the wrong one.
Got two products from journey and they're the best things that I ever bought, the wallet and the key organizer save so much space for my day to day life and the fact I don't have to carry airtags anymore is a godsend! And when I lost my charging cable for the LOC8 they offered a new one for free! Never had a better experience with a company before, couldn't reccomend more!
Helo Justyna, Hi, Thank you so much for your wonderful feedback! We're thrilled to hear you're enjoying both your LOC8 Wallet and Key Organizer, and that they've made your day-to-day life a little easier. It means a lot to know you had such a positive experience with our team. We truly appreciate your support and recommendation! Thanks again for being part of the Journey community.
5 stars, 5 stars!!!! So gooood!!! Great quality, everything feels expensive. Even the side thing that charges, is a great weight, not plastic and cheap. Opening the box felt like opening an iPhone box, everything was perfect, great user experience and unboxing experience! Super impressed!!!
Hi Sam, We're thrilled to hear that you're loving your Journey product and that the quality, design, and unboxing experience exceeded your expectations and we'll be sure to share your kind words with our team. Thank you for your support and for taking the time to share your experience. We hope you continue to enjoy your Journey products!
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I changed my iPhone, I forgot to remove it from my old phone (Rookie Error), so couldn't connect it to my new one. I contacted Journey Customer Support who quickly sent me instructions to reset the Wallet and pair with my new phone. Excellent support. Much appreciated!
Hello, We're delighted to hear that you're enjoying your LOC8 Passport Wallet and that it's been a great travel companion. We're also glad our support team was able to help you get it paired with your new iPhone quickly. Your kind words and support mean a lot to us. We truly appreciate your feedback and hope you continue to enjoy your Journey products on all your travels!
customer support was both kind and professional.
Hi J. Buck, Thank you so much for your kind words! We're delighted to hear that you found our customer support team both kind and professional. Your feedback means a great deal to us, and we'll be sure to share it with the team. We truly appreciate your support and hope you continue to enjoy your Journey products!
Remarkable experience. I lost my charging cable to my key organizer, due to a move. And they replaced it within 10 hours of me reaching out, and with no charge!
Hi Kasper, Hi, Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our support team and that we could get a replacement charging cable to you quickly. Your recommendation means a lot to us, and we truly appreciate your support. We hope you continue to enjoy your Journey products!
Very fast and friendly!! No complains….
Hello Spreitzer, Thank you so much for your kind feedback! We're delighted to hear you had a fast and friendly experience with our team. We truly appreciate your support, and we're always here if you need anything in the future. Enjoy your Journey products!
Good products, fast delivery. Outstanding ultrafast support in case questions arise. Thank you!
Hello Buckhard, Thank you so much for your kind words! We're delighted to hear you're happy with both our products and service. We truly appreciate your support and look forward to serving you again in the future!
So I just wanted to share my experience.. my phone had stopped charging on one of their chargers after having purchased it almost 2 yrs ago. I didn't realize but it wasn't the charger messing up.. I had an update on my phone. Once I updated it & the phone rebooted it then worked on your charger. Good to know in the process you honor your product for up to one year. I had ordered another from you in the meantime while hoping to get this resolved.. the updated version with more charging power & once again your charger doesn't disappoint! It's fantastic! So much faster than the previous chargers I have from you but I utilize them all (have 4 now) & if this one lasts as I hope it will like the others so far I will continue to be a loyal customer! These look great, are super sturdy & do the job exceptionally well! Very pleased with my purchases. I'm very picky so being impressed by your products really means something. Thank you for your prompt response & willingness to help as well. Their customer service is phenomenal! Really appreciate that in an age where finding one-on-one help with products is becoming scarce these days. Highly recommend this company & their charging 3-in-One Standing products.
Hello April, Thank you so much for sharing your experience and for your kind words! We’re thrilled to hear that your charging issue was resolved and that you’re enjoying your new upgraded charger as well. It’s wonderful to know that our products have become a reliable part of your daily routine, and we truly appreciate your loyalty and support. We’re also grateful for your feedback about our customer service. Providing helpful and personal support is very important to us, and we’re happy we could assist you. Thank you again for choosing Journey—we look forward to continuing to serve you!
After 6-7 months I noticed the stitching was coming undone and reached out to Journey Support. They responded very quickly, respectfully and professionally. Working with Priyanka and team, we got the issue resolved and I couldn’t be happier. Thank you!
Hello Dustin, Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Priyanka and the team were able to assist you and resolve the issue. We truly appreciate your support and are always here to help.
Excellent customer service from the Journey team. I reached out about my desk mat order and had a reply within minutes. When the size I'd ordered turned out to be out of stock, they immediately offered a great alternative and arranged the swap on the spot, invoice and all. No back-and-forth, no waiting around — just prompt, friendly help that solved the problem then and there. Exactly how customer service should be. Highly recommend.
Hello Gurkan, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Providing prompt, friendly, and hassle-free support is what we strive for, so it's great to know we could help. We truly appreciate your recommendation and your support!
Went above and beyond on an order when they really Journey didn’t necessarily need to. Suitably impressed.
Hello Andy, Thank you for your kind feedback! We're thrilled to hear we could exceed your expectations. Going the extra mile for our customers is something we truly value, and we're so glad it made a positive impression. We really appreciate your support!
Very positive experience, great service and product quality. Definitely recommend.
Hello Garry, Thank you for your kind words! We're thrilled to hear you had such a positive experience with both our products and customer service. Your recommendation means a lot to us, and we truly appreciate your support.
I thought I had a defective product. After contacting the support team they promptly responded with kindness and patience. Ultimately found out it was user error on my part and the product works perfectly. I would recommend this product to everyone. Thanks again to the support team for their stellar customer service!!
Hello N Carter, Thank you so much for your thoughtful review! We're delighted to hear everything worked out and that our support team could help resolve the issue. Your kind words about our customer service mean a lot to us, and we're thrilled you're enjoying the product. Thank you for your recommendation and for being part of the Journey community!
I have purchased several Journey products and love the quality and ease of use! I recently contacted their customer service as I have misplaced the charging cable for my trackable passport holder while moving house. They replied within a few minutes and offered to send me a replacement one free of charge! Carol was amazing! Would never hesitate to recommend Journey products to anyone!
Hello Lomit, Thank you so much for your wonderful review and continued support! We're delighted to hear you're enjoying our products, and we're especially pleased that Carol was able to assist you quickly. Your recommendation means a great deal to us, and we truly appreciate you being part of the Journey community.
Love their LOC8 VERSA Money Clip MagSafe Finder Wallet and Stand. A sure staple EDC for me. I noticed the battery started degrading after half a year but thankfully Carol and the customer service team helped me sort it out. Journey AU knows their stuff! Keep it up champs!
Hi, Thank you so much for your kind words and support! We're thrilled to hear the LOC8 VERSA has become part of your everyday carry, and we're glad Carol and our support team could help get everything sorted. We truly appreciate your feedback and look forward to continuing to serve you.
Great products!! Outstanding customer service!!!!
Hi Sue, Thank you for your amazing feedback! We're so glad you're enjoying our products and had a great experience with our customer service. Your support means a lot to us, and we look forward to serving you again!
Superfast response to my query and extremely helpful - great company, with excellent products (and no, I don't work for their marketing team!)
Hello Paul, Thank you for the fantastic review! We're delighted to hear you love our products and that our team could provide a fast and helpful experience. Your kind words—and the vote of confidence—mean a lot to us. We truly appreciate your support!
100 reviews matching