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Electronics & Technology

JOURNEY OFFICIAL

100 reviews

4.9100 reviews
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About JOURNEY OFFICIAL

Data updated
Website
journeyofficial.com
Category
Electronics & Technology
Location
United States · Newark
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
100% (2/2)
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Is JOURNEY OFFICIAL legit?

JOURNEY OFFICIAL (journeyofficial.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

J
John Parks · 2 reviews · Experienced 2026-06-29 ·

First Class

The products from Journey are truly superior. You have confidence from the moment you unpack them - the professionalism and attention to detail is readily apparent. I ran into a user error on my part with their awesome 3-1 charging station and Customer Service was quick and gracious in teaching me how to align it properly. They are a first class company.

Reply from JOURNEY OFFICIAL2026-07-01

Hello John, Thank you so much for your wonderful feedback! We're delighted to hear you're enjoying your Journey products and that our support team was able to help with your 3-in-1 charging station. Your kind words about our products and customer service truly mean a lot to us. We appreciate your support and hope you continue to enjoy your Journey products!

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Andy · 1 review · Experienced 2026-06-26 ·

Quick response

Quick response, very understanding, helped replace my item for free and quickly. Great service over at Journey. Thank you!

Reply from JOURNEY OFFICIAL2026-06-29

Hi Andy, Thank you for your kind words! We're so pleased to hear that you had a great experience with our support team and that we were able to resolve your issue quickly. Your feedback means a lot to us and motivates us to continue providing the best possible service. We truly appreciate your support and look forward to assisting you again whenever you need us

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Linda Webster · 2 reviews · Experienced 2026-06-25 ·

Fantastic customer service

Fantastic customer service. I got in touch to see if it was possible to get a replacement part for my iPhone car charger. Right away I received a response. I was told that they were looking into it and shortly after, on the same day, I was notified that the part was on its way to me. You can't ask for much better than that! The Customer Service team is a model for how other companies should conduct their service. Thank you.

Reply from JOURNEY OFFICIAL2026-06-29

Hi Linda, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer support team. Providing prompt and helpful service is something we strive for every day, and it's incredibly rewarding to know we were able to assist you. Your kind words mean a great deal to us, and we'll be sure to share them with the team. Thank you again for your support, and please don't hesitate to reach out if you ever need anything in the future.

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Louise · 1 review · Experienced 2026-06-26 ·

I had a faulty experience with my very…

I had a faulty experience with my very cool Journey charger. The support team were excellent on their offers to help and sort the issue out. I problem solved and realised it wasn’t the charger. I’m so impressed with the immediate and practical support Journey offered.

Reply from JOURNEY OFFICIAL2026-06-29

Hello Louise, Hi, Thank you so much for your kind words! We're delighted to hear that you were able to identify the issue and that our support team could assist you along the way. We truly appreciate you taking the time to share your experience. Your feedback means a lot to us, and we're always here if you need anything in the future.

Q
Quan D · 1 review · Experienced 2026-06-25 ·

Phenomenal product and customer service!

The product is great, but the customer service is even better! Very responsive and proactive in resolving an issue I had within 24 hours. I'm a very satisfied customer.

Reply from JOURNEY OFFICIAL2026-06-26

Hi Quan, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the product and that our support team was able to resolve your issue quickly. Your kind words mean a lot to us, and we're grateful to have you as a satisfied customer.

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Wilmot Kunney Jr. · 1 review · Experienced 2026-06-24 ·

Incredible customer service

Incredible customer service! My key organizer broke, and Priyanka from the support team sorted out a warranty replacement within just a few emails—quick, polite, and hassle-free

Reply from JOURNEY OFFICIAL2026-06-26

Hello Wilmot, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team and that Priyanka was able to assist you with a quick and hassle-free warranty replacement. We truly appreciate your feedback and your support. Enjoy your new key organizer!

B
Brandon Galloway · 1 review · Experienced 2026-06-22 ·

Great response time

Great response time! Asked about availability of a new charger, and they offered to send me one free of charge!

Reply from JOURNEY OFFICIAL2026-06-23

Hi Brandon, Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our support team. Providing prompt assistance and taking care of our customers is always our goal. We truly appreciate your support and thank you for choosing Journey!

R
Rodrigo · 3 reviews · Experienced 2026-06-24 ·

Great experience

I had a great experience with this company.

Reply from JOURNEY OFFICIAL2026-06-26

Hello, Hi, Thank you for your kind feedback! We're delighted to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future.

N
Niko Arranz · 2 reviews · Verified · Experienced 2025-07-18 ·

The quality of products and the care…

The quality of products and the care that customer service took to rectify a product issue ranks Journey at the top of my list for personal and gift purchases. They are incredible!

Reply from JOURNEY OFFICIAL2026-06-23

Hi Niko, Thank you so much for your kind words and support! We're delighted to hear that you've had a positive experience with both our products and customer service. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible experience for our customers. Thank you for choosing Journey—we truly appreciate it

R
Rowlands · 6 reviews · Experienced 2026-06-16 ·

Replaced it no quibble after I broke it

I managed to break the screw by sitting on it at an awkward angle. Journey replaced the whole thing, no quibble. Two thumbs up, would recommend.

Reply from JOURNEY OFFICIAL2026-06-23

Hi Rowland, Thank you for taking the time to share your feedback! We're sorry to hear the product was damaged, but we're glad we could help resolve the issue quickly and make the replacement process as smooth as possible. We truly appreciate your recommendation and your support of Journey.

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Atulya Khobragade · 2 reviews · Experienced 2026-06-17 ·

The customer service was fast and…

The customer service was fast and helpful. They acknowledged that i did not like the product and gave an appropriate solution,

Reply from JOURNEY OFFICIAL2026-06-19

Hello Atulya, Thank you for your feedback! We're glad our team could assist you quickly and provide a satisfactory solution. We appreciate your support and hope to serve you again.

D
Doreen · 7 reviews · Experienced 2026-06-17 ·

Ordered a bottle from this company and…

Ordered a bottle from this company and a couple of months later the lid broke, contacted customer Service and they were helpful from the beginning to the end. They communicated well with me and responded in a timely manner to try and resolve the issue. Will definitely continue from ordering from this company. Thank you all those who supported in resolving the above issue.

Reply from JOURNEY OFFICIAL2026-06-19

Hello Doreen, Thank you for your kind words! We're sorry to hear about the issue with the lid, but we're pleased that our customer service team was able to assist you and resolve the matter promptly. Your continued support means a lot to us, and we look forward to serving you again in the future.

S
Shawn Whitlock Shawn Whitlock · 1 review · Experienced 2026-06-12 ·

Great customer service

Great customer service! I would order from Journey again and again!

Reply from JOURNEY OFFICIAL2026-06-19

Hello Shawn, Thank you for your wonderful feedback! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again and again!

B
Bert Pijls · 5 reviews · Experienced 2026-06-15 ·

Their customer service is awesome

Their customer service is awesome. My parcel had not arrived, due to the shipping company not J.O. I contacted customer service, they answered my email in less than 5 minutes, no arguing, they just recreated the order and sent another one. Perfect!

Reply from JOURNEY OFFICIAL2026-06-19

Hello Bert, Thank you for your fantastic feedback! We're glad our team could quickly assist and get a replacement on its way. We truly appreciate your support and are delighted we could turn the situation around for you.

M
Mrs MIRELA COJOCARU · 20 reviews · Experienced 2026-06-12 ·

Very good quality materials and very…

Very good quality materials and very good experience with customer service. I recommend it. Thank you very much!

Reply from JOURNEY OFFICIAL2026-06-15

Hello Mrs Mirela, Thank you for your kind words and recommendation! We're delighted to hear that you're happy with the quality of our products and the support provided by our customer service team. We truly appreciate your support and hope you continue to enjoy your Journey products!

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frederic faurennes · 6 reviews · Experienced 2026-06-12 ·

Awesome customer journey !

Amazing product design and quality. This is my second order. I bought several products from Journey. Excellent quality. I sent an email to customer service to get an invoice Ang received it 5 min later. Awesome customer journey !

Reply from JOURNEY OFFICIAL2026-06-15

Hello Frederic, Thank you for your wonderful review! We're thrilled to hear that you've enjoyed our products and had a great experience with our customer service team. Your continued support means a lot to us, and we look forward to serving you again in the future!

V
Vee · 4 reviews · Experienced 2026-06-11 ·

Issue with first order

Issue with first order — contacted the team via email, received a quick response, and a replacement has already been sent.

Reply from JOURNEY OFFICIAL2026-06-12

Hello Vee, Thank you for your feedback! We're sorry to hear there was an issue with your initial order, but we're glad our support team was able to respond quickly and arrange a replacement for you. We appreciate your patience and support, and we hope you enjoy your replacement product.

Q
Quan Bui · 1 review · Experienced 2026-06-09 ·

The customer service processed my order…

The customer service processed my order smoothly and hassle-free. The product is very well built and of nice quality. Very responsive and quick.

Reply from JOURNEY OFFICIAL2026-06-12

Hello Quan, Thank you for your kind words and positive feedback! We're delighted to hear that you had a smooth experience with our customer service team and that you're happy with the quality of the product. We truly appreciate your support and hope you continue to enjoy your Journey product.

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Andrew Dean Pearson · 1 review · Experienced 2026-06-09 ·

I need a replacement and they got right…

I need a replacement and they got right on it.

Reply from JOURNEY OFFICIAL2026-06-12

Hi Andrew, Thank you for your feedback! We're glad we could assist you promptly and arrange a replacement when needed. We appreciate your support and are always here to help if you need anything else.

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Racine Rhoades · 1 review · Experienced 2026-06-10 ·

Thank so much for responding to my…

Thank so much for responding to my emails and taking care if my issue . U step in and tookncare if this matter so swiftly and I am very satisfied w ur product . Thank you!

Reply from JOURNEY OFFICIAL2026-06-12

Hello Racine, Thank you for your kind words! We're delighted to hear that our team was able to assist you quickly and resolve your issue to your satisfaction. Your support means a lot to us, and we're thrilled that you're happy with your product. Thank you for choosing Journey!