JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Written by the business, not verified by us.JOVS Official (jovs.com) has a 4.1 out of 5 rating on OK.one, based on 408 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
Auto-generated from all reviews of this business. For reference only.I’ve have a great experience with Jovs brand! Their customer service has been very accommodating and helpful. No back and forth, just quick solutions which is much appreciated, plus fast turnaround times. I purchased the face and neck masks, which both feel like they provide brighter skin very quickly. Highly recommend.
I have purchased both the neck mask and face mask and have been extremely happy with them both. I did experience a couple of issues with led light bulbs, but customer service was so helpful and responded quickly to solve the problem. Thank you, I appreciate your support. Diana R.
I contacted JOVS about an issue with my laser mask and received a solution within a couple of hours. Their customer service was fast, thorough, and attentive. I really appreciated how quickly they responded and addressed my concerns.
These shorts have been working really well for 5 months. After sitting down all day working, the EMS is like a wake-up to my muscles and it feels so good. The material is also very comfortable. Once charged, the battery lasts for a few uses without needing a constant recharge, which is super convenient. Additionally, their customer service is very responsive, and that is always important.
Customer service was extremely fast in responding to my issue. I was truly impressed with how quickly they replied to my email to inquire about the problem, try to troubleshoot the issue and eventually issue a new replacement.
I’m a fan! I Ordered a lots of products from JOVS, have an issue, believed manufacturer, just sent them email and took photos, customer service representative responded right away with the new replacement offered!!! Looking forward to see it in the mail soon!!! Tammie
From the very first use, I notice that my skin looks better and more radiant. Very satisfied with my purchase. Customer service is fast and very efficient. A very satisfied customer
I love my mask and use it daily. All of a sudden half of the mask stopped working. I contacted customer service, sent a brief video to document the problem, and they offered to send a replacement to me right away. Excellent customer service.
The shorts are amazing! Something that actually does what it says!! Customer service is outstanding Thank you
Amazing customer service, very quick to respond to my issue and to resolve and in a very satisfactory way.
The customer service is promptly responsive and helpful. I really appreciate that.
Good customer service! Nice product. Before I had to spend $500 to go to the skin clinic and use the EMS device, now I can use it wherever I want.
We believe that jovs values it’s icustomers and have been very responsive to our concerns. They have been extremely helpful in solving our issue. We are very pleased with how this process has played out.
I had an issue with my JOVs EMS shorts and contacted support. They immediately got back to me and offered a quick painless solution. Thank You!
Best customer service ever. Super helpful and determined to fix my issue . Will remain a loyal customer
This product is the best mask I’ve ever used! I’ve used this mask consistently for 6 months and can tell a huge difference in the quality of my skin! Highly recommend.
This is my third JOVS product and i will be purchasing more ! Customer service is beyond helpful and quick with responses. Good products that deliver results plus amazing customer service, its the best experience !
The service from the Tech Support of my JOVs neck LED mask was superior!! They addressed my concerns right away and are replacing with a brand new neck mask. *****
I've been using both the JOVS LED Face Mask and the Neck & Chest Mask for approximately eight months, and I've been very happy with my experience overall. With consistent use, I've noticed improvements in my skin's texture, firmness, and overall appearance. My skin looks smoother and healthier, and both devices have become a regular part of my skincare routine. Recently, my neck and chest mask began having some technical issues, so I reached out to JOVS customer service. I was genuinely impressed with how quickly and professionally they handled the situation. They responded to my email within just a few hours and offered excellent solutions to resolve the issue. They also stood behind their one-year product warranty, which I really appreciate. I think one of the best ways to judge a company is by how it handles situations when something goes wrong. JOVS certainly met my expectations in that regard. It's reassuring to know that a company not only makes quality products but also provides reliable customer support. Based on my experience with both the products and their customer service, I would definitely consider purchasing other items from the JOVS line. Overall, I'm very pleased with the results and the company's commitment to its customers.
Purchased the JOVS ems sport shorts and bra, the bra would not turn on or charge. A quick email with video to get item replaced with no hassle. My wife loves your products.
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