JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Written by the business, not verified by us.JOVS Official (jovs.com) has a 4.1 out of 5 rating on OK.one, based on 408 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
Auto-generated from all reviews of this business. For reference only.I haven't received my package yet; however, customer service was quick to respond to my shipment inquiry and send a new one. I sincerely appreciate their promptness in responding to me and how proactive they are to address the issue.
I purchased the JOVS 4D Laser Mask and LED Neck & Chest Mask. Overall, I am happy with the products and the clear instructions provided for using them. I did have some issues with the remote controller on the LED Neck & Chest Mask. My emails asking for support were unanswered for a week. However, once someone attended to them, I have been experiencing communication within hours. There are quite a few specific steps I need to take to get a replacement for the defective part, which is a bit taxing. Fortunately, I like the products and believe I am seeing some improvements in my skin texture and firmness.
The mat is great for muscle soreness and relaxation. The customer service responded immediately to my query and provided an excellent solution.
I’ve had 4 pairs of the JOVS toning EMS shorts at this point, only because when each pair wears out within a month or two and I reach out to the company, they send a new pair and ask me to write a good review on their response. Since my first pair, I’ve made sure that I gently hand wipe the electrodes, my skin is moist, I sit while using, and use them 4-5x a week. This newest pair they sent, as with the others, works fantastic for a few weeks on all modes, then I start to notice a decline in the conductivity, sometimes to all areas, sometimes just to one side. When I reached out this time, really frustrated because people are paying almost $300 per pair, I got yet another message back telling me how to use the shorts, all of which I know and do, I would not recommend sowing that much money on this product. Initially it’s great, they keep replacing it, but you get the same crap Everytime. Not worth it.
Dear Cassie, Thank you for sharing your honest feedback with us. We truly understand your frustration after receiving multiple replacements and encountering inconsistent performance. Our customer support team has been honoring our warranty obligations and arranged several replacements for you according to our policy, as you mentioned. The EMS conductivity of our toning shorts is affected by multiple factors, including the condition of the electrode surface, skin hydration level, skin condition, and daily maintenance routine. The usage and care guidance we provided follows the official product manual, which is shared with all users to help maintain stable EMS transmission and extend the service life of the product. We take your experience very seriously and have escalated your case to our senior support team. Please keep an eye on your email inbox; we will contact you shortly to dig deeper and assist you further. Best regards, JOVS Team
I received the red light therapy mask as a Christmas gift, and I absolutely love it! It has become an integral part of my nightly routine. Not only do I think it helps make my skin look better, but it’s become a part of my wind down, meditative, & ultimately my sleep patterns!
Please be aware that customer service isnon existent! If your product stops working, you will never hear back from them via email. If you do call the US number, the woman speaks minimal English and will not be able to help you with your issue e.g. sending me a return label for an exchange. I wasted $600 on a face mask that is useless as this point. Choose other face mask companies with better reviews and quality or else you could waste hundreds of dollars like I did!
Dear Tabitha, We sincerely apologize for the frustrating experience you shared. Our support team always strives to respond to all customer inquiries promptly. After internal verification, we were unable to locate any previous emails from you in our official support inbox. It is possible your message was sent to an incorrect email address. We have assigned our senior customer support team to follow up with you one-on-one. Please kindly check your email inbox as well as your spam folder for our outreach. We will work with you to resolve the issue with your mask. Best regards, JOVS Customer Support Team
I just bought their 6d laser mask. It is good 😊. And beyond that their customer service is amazing. They respond immediately to your queries and give you incredible support. Must buy.
The JOVS shorts I purchased back in August have been a great product, highly recommended. I had an issue on the first use, contacted their Customer Service Team and they were able to assist me right away to resolve the issue. Since I’ve been using the shorts, I noticed a lot of difference in my completely flat butt. I now have a little butt 😊 not dramatic but something. Their customer service is awesome to work with. Thank you, Customer JC
I purchased the face and neck mask which have worked well. I have had an issue with the battery pack for the neck mask but they have been very prompt and answering my emails to resolve this issue. I truly appreciate the customer service received even after you’ve paid for it. This is a very important some companies will not respond or make it very difficult to get service after purchase. Thank you for your help
I’ve bought almost every JOVS product, and I can’t imagine my routine without them!They are the best. When I had a minor issue with one of the products, their customer service responded immediately and resolved it sooooo quickly. That level of care and efficiency is rare to find with other brands and online stores! Thank you Jovs❤️
I’m very satisfied with my purchase of the JOVS Blacken Pro DPL Photofacial Skincare! I’m already starting to notice a difference in my face, and my skin looks better. I’m really happy with this product and excited to continue seeing improvements! 😊✨i recommend
EMS lifting mask and the Red Light Therapy mask are great products. I been using the RLT mask for 6 months and see a clarity over time. I’m new to the EMS but so far it’s easy to use and I like it. I’m looking forward to seeing more positive results
I love the JOVS mask. My skin looks more even tone and my complexion is brighter. It’s comfortable and lightweight. I had to return another brand that was too heavy and the mask pulled my skin down. JOVS mask doesn’t do that. Their customer service was also very helpful.
This is AMAZING, I HAVE THE BELT AND FACE MASK AND THEY HAVE MADE SUCH A HUGE DIFFERENCE IN MY OVERALL APPEARANCE. I’m obsessed with their products.
I had an issue with the EMS Shorts that I just received and customer service responded immediately and helped me solve the problem without wasting any time. They went above and beyond my expectations. I am a very happy customer, and will definitely continue purchasing from JOVS!
Jovs mask is amazing! I use it 5 times a week and have noticed an improvement in my skin. I am 49 and keep getting asked what I do. It is the JOVS. I would highly recommend the face and neck combo. You won’t regret it!
The customer service has gone above and beyond. Each time I reached out for a question they got back to me within minutes. Since using this mask I have noticed a huge change in my skins tone and appearance. Definitely recommend to everyone.
I gave a lot of thought and compared a lot of EMS products before choosing JOVS. Their device specifications are clear and transparent so I know what I am getting. The delivery was super quick and smooth. I encountered a problem with a device and the customer service team responded immediately and quickly resolved the issue, which is 100% efficient and responsive!!
Easy shopping experience. Purchased products shipped quickly and received without any issues. Quality has been top notch and while we did run into an issue, customer service has been very receptive and quick to resolve.
I really appreciate how responsive and helpful the JOVS support team has been. When I encountered an issue, they handled it professionally and efficiently. Beyond the customer service, the product quality is top-notch and easy to use. It's reassuring to buy from a brand that truly stands behind its products and values its customers. Thank you!
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