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Travel & Vacation

JustFly

209 reviews

4.2209 reviews
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About JustFly

Data updated
Website
justfly.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
209 reviews
Replies to negative
0% (0/35)
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Is JustFly legit?

JustFly (justfly.com) has a 4.2 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.

What people say

We rented a car that met our…

We rented a car that met our requirements. The service was pleasant, although we were charged a huge amount in extra fees. Every single bit of damage—and I mean *every* bit, even something caused by an insect—is immediately added to the bill. In our case, some "expert" spotted a 2 cm scratch on the rim. This happened five days after we had returned the car and after both parties had signed documents stating the vehicle was handed over in perfect condition. I am speechless at the fact that we were essentially robbed. The rental company has a vested interest in keeping the deposit, which they then simply use for their own gain. I must mention that we never received a bill or invoice for the "repair" they supposedly carried out. All their extra charges are completely made up. We will NEVER rent a car again. For the price of the rental, you could easily buy an average five-seater car. A terrible, unpleasant, and disappointing experience. Overall, it makes me sad to think they would rather steal whatever they can from a customer's deposit than retain that customer for the future. DISHONESTY at its worst. Stay far away from them.

The man was fantastic

The man was fantastic. Very capable and solved all my issues. U was concerbed as JustFly doesn't get online praise for customer service. But based on my experience, I would travel with JustFly again and recommend them. Kate Allern

My original flight had changes that I…

My original flight had changes that I could not do. I purchased the travel insurance and the hoops that I have to go through are absolutely endless. I still have not resolved this issue. the travel insurance documents have to be reviewed closely. It is not just to protect you it actually prevents you from getting credit.