The curtains are of good quality and…
The curtains are of good quality and block out all light. Customer service was quick to respond when I had a question. Curtains arrived within the timeframe set at the time of order.
About KGORGE
Data updated- Website
- kgorge.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 36 reviews
- Replies to negative
- 85% (86/101)
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About this business
KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces.With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.
Written by the business, not verified by us.Is KGORGE legit?
KGORGE (kgorge.com) has a 3.7 out of 5 rating on OK.one, based on 342 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 26% give 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the beautiful design, sturdy construction, and overall high quality of the outdoor curtains and custom sunshades. Many consumers mention that the items are very simple to install and do an exceptional job protecting their patios from harsh sunlight and heavy rain. However, some reviewers were not happy with the persistent sagging issue occurring right in the middle of the larger shades. A few other people also felt that the provided measurement guidelines resulted in items that were either too large or did not fit their outdoor spaces correctly.
Auto-generated from all reviews of this business. For reference only.What people say
They basically have a zero refund…
They basically have a zero refund policy because everything they sell comes direct from China and they say the cost to return items is greater than the value of the item. On a $50 purchase they said they would refund me $5 and give a future purchase discount coupon of 18% and I keep the item. On a positive note they communicated clearly and were responsive to my inquiries. But I can’t do business with or recommend a company that has such restrictions on refunds.
Reply from KGORGE2022-04-07
Dear customer, Thanks for your order and we are sorry for the inconvenience. We are really sorry to bring you a bad customer experience . Your feedback let us know that customer service problems still need to continuously improve efficiency. Please allow me to express my sincerest apologies on behalf of my team. We have sent our other solution to your email. Please be sure to promptly confirm and then reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Kgorge.com
Don’t buy from Korge unless you are…
Don’t buy from Korge unless you are 110% sure the product is EXACTLY what you think. ZERO refunds for any reason. Only a $10-$30 credit. HORRIBLE CUSTOMER SERVICE!
Reply from KGORGE2022-03-31
Dear customer, Thanks for your order and we are sorry for the inconvenience. We are really sorry to bring you a bad customer experience . Your feedback let us know that customer service problems still need to continuously improve efficiency. Please allow me to express my sincerest apologies on behalf of my team. We have verified your order information and sent our solution to your email. Please be sure to promptly confirm and then reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Kgorge.com
If you have a problem with your…
If you have a problem with your delivery, don't expect it to be resolved. Returning substandard products is not going to be easy with this company. Thankfully I ordered more than I needed and was able to make it work. Unlikely to order again.
Reply from KGORGE2022-03-31
Dear customer, Thanks for your great support on us. Firstly, we'd like to show our sincerest apologies for your inconvenience. In this case, we offered you a solution and fortunately came to an agreement with you. If there's any other question, please contact us and we will be ready to help you figure it out. Please trust us satisfaction of our customers is the biggest aim for us. Look forward to your reply. Best regards, Kgorge.com
I assumed the curtains were striped on…
I assumed the curtains were striped on both sides and would have given a higher review had they been.
I was excited to find my items on your…
I was excited to find my items on your site. My first order was shipped quickly with no issues. I am currently awaiting the arrival of my second purchase of the same item. This process is taking a bit longer. However, I look forward to another opportunity to shop with you!
I love my patio curtains
I love my patio curtains. Matter of fact I loved them so much I ordered more for my other patio. Defenatly recommend.
This company is a fraud
This company is a fraud. I ordered a set of curtains They shipped the wrong color and insisted they were correct and that I must be mistaken. There is a big difference between the color I ordered Mocha brown verses. the beige they sent. When I sent them pictures from their web page and what I received they told me I was confused. When I requested a refund they said I would have to pay for shipping to China and customs which would be more than the cost of the curtains. This company is a scam
Reply from KGORGE2022-03-18
Dear customer, Thanks for your great support on us. We'd like to show our sincerest apologis to your unpleasant experience. After our confirmation, the color of your item is consistent with your order. But we think it's possibly because of the difference of color name which is named differently in our two warehouses that cause the misunderstanding. Your feedback is valuable for us because from it, we know we should strive to improve it to avoid possible misundertstanding. Really sorry for your inconvenience. Best regards, Kgorge.com
A very dishonest company whose products…
A very dishonest company whose products are not as advertised and will not accept returns or exchanges. Their customer service is dismal. Avoid Kgorge when looking for integrity. I am sorry I ordered from them!
Reply from KGORGE2022-03-11
Dear customer, Thanks for your great support on us. And we are really sorry for your unpleasant experience. May I bother you to check it? Because we exactly shipped your items as your order, and it's also consistent with our website description. We have sent you a new solution, please confirm it and reply to us. We will strive to solve your problem. Look forward to your early reply. Best regards, Kgorge.com
Read the return policy
Read the return policy. No returns allowed. The curtains we received are not the color we were looking for. Too light compared to a similar curtain we purchased from a company that no longer has a website.
Reply from KGORGE2022-03-10
Dear customer, Thanks for your order and we are sorry for the inconvenience. We are really sorry to bring you a bad customer experience . Your feedback let us know that customer service problems still need to continuously improve efficiency. Please allow me to express my sincerest apologies on behalf of my team. We have verified your order information and sent our solution to your email. Please be sure to promptly confirm and then reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Kgorge.com
Great quality curtains
Great quality curtains, sturdy and strong. However, I spent 30 mins on the phone with a customer service representative placing my order and assuring everything was accurate before spending hundreds of dollars on custom sized curtains. Never was it mentioned to deduct several inches from the curtain length to account for the rod depth and the grommets. As a result, my curtains were 6 inches too long.
It was good they had the size and color…
It was good they had the size and color I wanted for a reasonable price.
Love the curtains
Love the curtains. Length and color are perfect. Will see how they hold up for outside curtains. Going to order another set of four
Very pleased with my curtains.
Very pleased with the product. Excellent quality and workmanship. My only critique is that it took a long time to receive my notification of when my order was being shipped.
These curtains shipped in just a few…
These curtains shipped in just a few days they were just like the pictures but are not as heavy as I was hoping. We have a lot of wind on our patio and we’re wanting a real heavy duty curtain. The grommets on the bottom help.
I like the length of the curtains and…
I like the length of the curtains and the material is great. It provides coverage without being too heavy. It would be a nice addition if they had a few more color options but they had several colors to choose from. It’s so nice to have one pet also cover my entire back patio door. Overall would recommend.
DON'T BUY FROM THIS COMPANY
DON'T BUY FROM THIS COMPANY! They will send you inferior product and then not take returns. To top it off, they will offer you a 5.00 refund. When you complain, they put on this site they will work with you to fix the issue. You never receive anything more from them. PUT THESE PEOPLE OUT OF BUSINESS!! ORDER 2350 UPDATE! They are now offering a 20.00 refund on a 360.00 order and blaming rain and sun as being the reasons for major fading within 3 weeks. They don't stand behind their products!
Reply from KGORGE2022-01-24
Dear Mickie, Thanks for your order and we are sorry for the inconvenience. We are really sorry to bring you a bad customer experience. Your feedback let us know that customer service problems still need to continuously improve efficiency. Please allow me to express my sincerest apologies on behalf of my team. We have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Kgorge.com
Bad company
I received the product, torn around the grommet. A tension rod was also broken. They would not refund the purchase. Initially offered a $5 refund, then a $10 refund - said they would not refund the entire portion. The best they would do was refund $17 on an order of $270. Terrible service.
Reply from KGORGE2022-01-17
Dear Jason, We are really sorry for the inconvenience that may bring to you. We have always adhered to the service with the purpose of customer satisfaction. After we received your feedback, we provided a solution to refund or reissue the flawed product, you chose to refund, and we have refunded you as soon as we receive your reply. For this flawed product, the amount of your actual payment is $17.6, and we have refunded the full amount to your account , please check it. Also, for the rod problem, it's because of your wrong installation method that the product doesn't work properly. We have sent you the correct installation instructions and this issue has been resolved. Sorry again. But if you have any questions, Kgorge will solve it for you at the first time, please don't worry. Thanks for your understanding and cooperation. Best regards, Kgorge.com
1 of my order came in damage I contact…
1 of my order came in damage I contact them and they said they only handle complaint via email. But yeah to collect there money they even contact you wia what App. No customer service what si ever .
Reply from KGORGE2022-01-06
Dear Angel Velez, Thanks for your order and we are sorry for the inconvenience. We are really sorry to bring you a bad customer experience . Your feedback let us know that customer service problems still need to continuously improve efficiency. Please allow me to express my sincerest apologies on behalf of my team. We have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Kgorge.com
No soundproof curtains as they said.
Reply from KGORGE2022-01-06
Dear customer, Thank you so much for your great support on us. We are truly sorry for the inconvenience. Although we did carefully check the order and the package to make sure everything was in a good condition before shipping out, we are still very sorry for the trouble that has brought to you. Is that possible to bother you taking some pictures which can show this problem specifically and send them to us? We will check it and then send you a solution.Please don't worry. Thanks for your help and cooperation. Have a nice day! Best regards, Kgorge.com
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