KGORGE

Own up to your mistake, Kgorge.

I'm quite shocked with how bad this customer service experience is (present-tense because I am STILL dealing with it). I had placed an order for red curtains with Kgorge on November 24, 2021. The customer service team emailed me to tell me they were out of stock, but they offered the color burgundy. I told them that won't work, and asked to please cancel my order. They came back a second time asking me if gray, black, or navy blue would work. I told them no, and asked again to cancel my order. During this time I placed an order for red curtains at a different vendor. Three days later, Kgorge emailed me again to tell me that the red curtains were in fact in stock and that the product had been shipped to me. I explained to them that I already asked TWICE to cancel the order, that I made arrangements elsewhere, and that I would not be able to cover the charge. We went back and forth a bunch via email and the only thing they could tell me was, "Sorry, it has already been shipped." I have asked to speak with a manager and haven't heard back. It's now been weeks of this headache and I can not fathom how Kgorge doesn't see that the onus is on THEM to cover this charge because it was THEIR mistake. I now have the product, but I cannot and will not cover the charge of these curtains that were sent to me without my consent. How hard is it to refund a customer?

would not allow return stated it was a…

would not allow return stated it was a costume order and it was not horrible customer service description of items DID NOT say it was nonrefundable and a custom order very deceptive company

I would have given a five-star rating

I would have given a five-star rating, except the drapes came slightly lighter in color than expected. Still nice. The material is of high quality, laundered well and hangs well. The custom sizing was off by only a quarter of an inch, which is not a problem. I ordered the triple layer, black out, thermal insulated material and that's what I received. These rod pocket drapes have been hanging in place since the end of August 2021and they are well worth the price. What blew me away the most was the fact that they arrived, from China, to my doorstep (northern Wisconsin, USA) in five days! A little unusual, but I did add a tip to the base price, pre-delivery, so maybe that sped things up?

MK MedlockUnited States · 1 review · Posted 2021-12-13

I normally order blackout curtains from…

I normally order blackout curtains from Pottery Barn,,very high quality, but expensive. I was delighted when I came across K George sight and found pink velvet blackouts, similar to what I’d order at PB for only 50$, I ordered blackout curtains here. When the curtains arrived I had a chuckle to myself as falling for “the scam” as I pulled out cheap, flimsy curtains from the box, knowing that sometimes a cheaper deal is not the better deal. The curtains were not true blackout with the proper double layer panel, just a piece of cheap thin velvet the sun shine right through. Adding to the sketchiness of the situation K George does not allow returns, no exceptions, they will not do it. In this day and age of Amazon where access is easy to purchase, and easy to return it’s obviously disappointing to come across a company that will not allow returns. I do recommend shopping here unless your looking for cheap, ugly, product and customer service that makes you feel like you’re in the side alley of a hustler city street, buying a fake Rolex.

HORRIBLE CUSTOMER SERVICE

First of all, I ordered a color swatch to make sure I got the right color. Then I ordered the curtains. When I received them, I was ecstatic. But, after 3 weeks being installed, they were fading BAD. I talked to customer service and they won't do anything but tell me to ship back at my cost and they would refund me $5.00. YES! $5.00. Outdoor curtains should not fade after 3 weeks. BEWARE OF THIS COMPANY AND THE QUALITY OF THE OUTDOOR CURTAINS. Order 2350

Horrible customer service and you…

Horrible customer service and you cannot return the products. They need to be upfront on this and they were not. I do not recommend buying anything from them. Their site says product is from England and US. It is from China

Horrible Return Policy & Bad Customer Service

I read the return policy, or at least the beginning where it says return within 30days. However, that is not the case. They will not refund because they claim they are “made to measure” when I picked preselected sizes. The color was off, also. I picked a yellow they are tan to a light brown color, and will not exchange for color variation. I read through peoples comments and it sounds like we are all told the same thing. Unless you absolutely love one of their products and can not live without it, I would shop somewhere else. Horrible customer service.

Curtains are not the correct size

Curtains are not the correct size. Will have to get them altered

Horrible customer service.

Halima BegumUnited Kingdom · 1 review · Posted 2021-11-15

Never receive my bonus ropes which is a…

Never receive my bonus ropes which is a shame

Check Return Policy Before Buying

I ordered an outdoor curtain. Upon opening I found a pulled thread running side to side right through the middle. They told me they check products before sending, basically insinuating it must have occurred on my end. I asked to return for a refund and they stated it is not cost effective for them to pay for a return, and I would need to cover the cost. They offered a $5 refund on a bill totaling just short of $50. I am disappointed having wasted money on an unusable curtain. I do not recommend using this company.

Curtain panels

I ordered several curtain panels for my gazebo. They arrived in several separate boxes and times but the total product arrived as stated. These curtains seem sturdy for what I want them for which is to be able to use my gazebo in the winter. I would say the only issue was I thought the tabs opened so that it could put the tab around the bar. The bar on my gazebo does not open so you can have curtains that slide on. I ended up having to buy hooks to hang the curtains. Otherwise, all seems good. I also felt that comparative to other products and companies the price was quite reasonable for the quality of the curtain.

Great product

Great product, I received my shipment in two parcels which arrived about 3 weeks apart, other than that the service was good and I would buy the product again. I can't wait until spring time to see how the hold up.

The curtains shown are not at all the…

The curtains shown are not at all the same color as the ones I received. Also be aware that these are made in and ship from China so you will wait quite a while for them

Customer service is atrocious

Customer service is atrocious. They just don’t respond. Tracking a package is impossible and it takes a month to get your order. Learned my lesson trying to save a few dollars. Would have given them 1 star, but the blanket is just okay, but okay.

Horrible and Awful Customer Service

PLEASE! Do not order from this company. We ordered several pairs of curtains and they are all different sizes. This company will not honor their refund policy. Save yourself the trouble and money wasted, find another honest and reliable company!😡

Curtains are NOT the Size I ordered

I am happy with my ivory velvet 6 pannel indoor curtains. I just wish I got the FULL 96 inches in length that I ordered. It was supposed to be 96inch in length for my livingroom and when I went to hang them it was 94inches. I love the quality and color,, BUT they are short and it's noticeable! I Made sure I measured appropriately. Horrible.....

The product was outstanding.

My curtains look amazing also they came a day later but I'm ok now about it thanks

My curtains look amazing also they can a day after they was supposed

Jason JohnsonUnited States · 1 review · Posted 2021-10-18

Not exactly as advertised

I ordered 6 panels for my patio from the KGorge website and one arrived from Amazon with a couple tiny holes at the bottom. Several days after that I received the remaining 5. None of the curtains had grommets at the bottom like the description stated. No big deal until the wind picks up. They are nice quality and definitely help block out the Florida sun when needed. The patio has a pretty good overhang so the rain is not too bad. We drew the curtains closed on a couple rainy days and they did a great job keeping the water out. With that being said, I do recommend them, just double check what you receive. Price wasn't bad at all but if you are like me, I didn't bother returning because the missing grommets, I just ordered 6 more panels from another company. We kept these for extras. ⭐ ⭐ ⭐ ⭐ ⭐ - Quality ⭐ ⭐ - Delivery ⭐ ⭐ ⭐ - Description