Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread.We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
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Is Kistania legit?
Kistania (kistania.com) has a 3.5 out of 5 rating on OK.one, based on 263 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has replied to 99% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-25.
I have placed 3 orders and nothing was shipped. You have a 50% scam rate. You send incorrect merchandise and steal customers money. I'm a reseller and am notifying millions of your fraud. My bank will be contacted immediately. Refund me now.
Reply from Kistania2023-08-08
??Dear, what is your order number? Can send it to me to check for you. Our orders have a full shipping policy and return policy. If your order has not been shipped after the payment is successful, you can contact our customer service to check the order at any time, and you can also apply for a refund. Any mail received by our customer service mailbox will be responded to within 24 hours on working days. If your order has been shipped, the current shipping status of the order is very normal, and there is no overtime shipping, please wait patiently. If there is any abnormality in transportation after the package is shipped, you can contact us at any time, and we will also check the transportation status for you. If the parcel track is abnormal and it is determined that the lost item is lost, we will also unconditionally sell it according to the customer's needs.
So, how much is your order? You can send it to me for verification and processing, thank you for your understanding, and look forward to your reply!
The only thing I don't like about this store is that it doesn't tell me exactly how long it takes for my order to arrive, I've already made 4 purchases and I really liked the prices, but I'm not sure if I'll receive them or not because it doesn't tell me an estimated arrival time
Reply from Kistania2023-07-27
Dear, if you have any order questions, you can send an email to our customer service email at any time（[email protected]）, and we will reply you within 24 hours on working days. You can also tell me your order number, I will check for you. And our store also has a clear shipping policy, you can also refer to our published shipping time. Of course, you can also log in to your account to check whether your order has been shipped. If it has been shipped, you can see the express tracking number and track the logistics. Thanks for understanding!
I purchased the very popular gothic bandaged dress and when it came, it arrived with loose threads causing the bottoms and skirt of dress to be separating at the seems. When I shared images of the items with costumer service they said the dress was not damaged and I just didn’t like the craftsmanship of the item.
Which was a wild thing to say, but then they said I would need to pay shipping to china which would be $20-30 in order to receive any sort of refund and they would not give me a guarantee a full refund in the event I did pay for shipping. This company needs to offer free returns for their costumers and better education employees on costumer service.
I felt like I was arguing with a 5 year during the exchange.
I have now opened a dispute with my bank over it.
Reply from Kistania2023-07-20
Dear, how much is your order? Can send it to me to check for you! If there is indeed a product quality problem, we will promptly sell it for you. We also have a complete after-sales policy. If there is any problem with the product received, as long as you have after-sales needs, we will handle it for you according to the policy. Thank you for your understanding and look forward to your reply!
I first wrote a poor review, however er, after contacting them they have shipped my product. I just hope it's the correct items. I will update once I get my product but I ordered on July 2nd and they shipped on July 10th. I think you just have to monitor a lot I have ordered in the past and got what I ordered and it was good quality. So if I were you and you are looking for good alternative goth clothing give it a shot.
Avoid. Purchase not received, no help from customer service whatsoever.
Nothing ever arrived. When I contacted Kistania I was told that the item tracking was showing the item as being signed for. The item tracking number shows as invalid when I try to track. Customer service told me I should contact them sooner next time. (I left it a couple of months as it was coming from China so things often take a while). Would not purchase anything from here again.
Reply from Kistania2023-07-08
Dear, what is your order number? It takes different time for our orders to be shipped to different countries, but our store has detailed shipping policies to inform you of the shipping time. After delivery, you can also see your own shipping order number in the store, so that you can check the logistics track at any time. In general, it can be delivered within the transportation time. If there is any abnormality in logistics, we can also detect it, and we will promptly contact the customer to ask for a refund or exchange. If your package has been shipped and has been signed for, you have not given us feedback that the package has not been received within a certain period of time. Then the package has been delivered properly and it has been signed for more than 4 months, and there has been no feedback about the abnormality of the package, so it will be defaulted as no abnormality. Because the time is too long, the logistics track will definitely be cleared. If you are still confused about your package, you can also send me the order number to check again for you. Thank you for your understanding and look forward to your reply!
I got a dress that doe snot even look like the one in the picture, also it has a lot of defects and they wont take it back and want me to pay for shipping back to them! Terrible service and quality!
Reply from Kistania2023-06-28
Dear, what is your order? Which product do you mean? You can send me the product name or order number to check for you. If the product does not match our description, we will upgrade the quality of the product or remove it from the shelves. At the same time, we will check your order again and provide better after-sales services for you. Thank you for your understanding! Looking forward to your reply!
I placed an order on June 16th and have YET to get any shipping information for my order. I emailed their customer service email and never even got a response. I need my order to be shipped or I need a refund. If you’re thinking about ordering from them..DON’T
Reply from Kistania2023-06-25
Dear, what is your order number? Can send it to me to check for you. If the order is not delivered within the time limit and you need a refund or exchange, we will handle it for you according to your needs. In addition, our customer service email is clearly stated in the store, the email is [email protected], you can check if you have sent the wrong email. We will reply within 24 hours when we receive emails on weekdays. June 22nd to June 24th is our traditional holiday (Dragon Boat Festival), and we are on vacation. If you happen to send emails these days, please be patient. We are replying to everyone's emails in turn, thank you for your understanding!
Cheap fabric, more suitable for dolls than human, not conform photo, difficult to return because of high shippingcosts
So they offered me a partial refund which I accepted, but still a waste of time and money
Reply from Kistania2023-06-17
Dear, what is your order number? You can send it to me to check again for you. If the product is indeed different from our description, we will optimize the product on the shelves and process the order for you again. Thank you for your understanding! Looking forward to your reply!
Ordered a dress on the 6th of may. On June 5 I contacted them to ask when it would be shipped. They answered that there was a delay. A week later, still no change in shipment status. Thank god I payed with PayPal so I asked for a refund and it was granted.
Ordered the exact same dress on a different website and received that one within 2 weeks time.
Reply from Kistania2023-06-13
Dear, thank you very much for your patience, and I am very sorry that the order was not shipped sooner. Our shipping policy clearly states that orders need 7-10 days to prepare before shipment, but in fact most orders can be shipped within 2-4 days. However, if there is a product that is delayed due to material shortage or other reasons, and cannot be delivered within 7-10 days, we will send an email to inform the customer in time and ask if they are willing to wait. If the customer clearly replies that a refund or exchange is required, we will deal with the customer in a timely manner within 24 hours when we receive the reply email on working days. So we processed the refund for you according to your needs after receiving your message. Thank you very much for your feedback, we also hope to do better and better, and look forward to your next visit. grateful!
I found the most perfect dress on Kistania.Com to attend the Bridgerton Ball however, I did not order in enough time and had to cancel my order but the dress is the most beautiful dress I’ve ever seen. I will look for another reason to repurchase this dress. I reached out to Kistania via email and the messenger application. And within an hour they responded to try to reach a resolution. They were honest about the time frame of delivery which I appreciated because I over looked it in error when I placed my order. They processed my refund immediately. It may take a few days to receive in my account but the representative was the most professional. Thank you again for your help and I look forward to doing business with your company in the future.
Ordered sandals (in Jan)
Delivery takes 2.75 month (China New year party,,)
Quality ok
Be careful with shoe size
Check for Kistania vouchers, coupons
K is a retailer, reorders on demand not an original manufacturer, at least not for all it's stuff
Compare prices, for shoes, only maker and Ali baba and other pcr shops
Request reduction or check for coupons
For export no indication given without without your local customs
Reply from Kistania2023-05-29
Dear, after the successful payment of the order, it takes preparation time and shipping time. If your order happens to be paid during the Chinese New Year holiday, because our Spring Festival holiday is very long, it does take longer to wait. Before the start of our Spring Festival holiday, we will also inform you of the waiting time in advance in the store transportation policy. Thank you very much for your patience and support for our work, and look forward to your next visit!
Lovely customer service, very helpful and professional. Tracking was provided for delivery. If any issues they would help right away!!! Love their products very beautiful. Definitely need to order again soon!
awesome clothes and even more awesome customer service , my outfit was too big but i didnt want to return it, i just resewed it, and i got a very quick reply and help from customer service.
i will for sure order from this site again!
I want to cancel my order and I’ve been emailing them, there’s still no reply. I am expecting on getting back the full money I spent since it hasn’t even been shipped yet.
Reply from Kistania2023-05-06
Dear, what is your order number? If it is still shipped now, you don't need it anymore, you can send it to me for a refund. You can also check whether the email address you sent is correct. Our customer service email address is [email protected]. As long as you confirm that there are no sending errors and that the email has been sent successfully, we can receive it. After receiving the email, we will reply within 24 hours on working days. Thank you for your understanding and look forward to your reply!
First of all, they don't say the product is shipping from China, and second, their service is abysmal. I can't get the website to work unless I'm buying. And their customer service chat is randomly closed for 5 days. It took them 6 days to even begin shipping my order, and even though I could have bought something from somewhere else (I ordered and paid on 4/22 for a trip I was taking 2 weeks later), because I didn't know it would take months to get the expensive items I ordered (and from China, I should not be paying these prices: hundreds of comparable items cost less than half. I'm so mad about being misled, I am considering a lawsuit), I'm sitting here figuring out what I can pack that I already have that might work. Now, its too late to get something else, and this crappy quality clothier is to blame. How does the whole business just shut down for 5 days? How do they not tell you where the items are shipping from and how long it'll take? If I'm paying US prices I should be getting what I paid for in less than 2 weeks. And the tracking company won't give me an update with just my order number. Oh no, I have to accept all their cookies and permissions to let them sift through my phone!!! What kind of scam is this?! One that hopefully no one else will fall for. If and when the clothes I ordered ever show up, I'll be returning them for a refund immediately. Do yourself a favor and avoid this so-called "top brand" company like its covered in the ebola virus.
Reply from Kistania2023-05-04
Dear, April 29th~May 3rd is our Labor Day holiday. Sorry for not responding to you in time! If your order needs to be changed before shipping, if there is any abnormality in the shipping, and you need to sell after receiving the product, you can communicate with us through our customer service email in time（[email protected]）. During the vacation, we will try our best to reply within 48 hours, and we will reply within 24 hours on weekdays!
About order processing time: Our store also has a clear policy, which informs the order preparation time and shipping time in detail. Of course, you can also send me the order number to check for you. Thank you for your understanding and look forward to your reply!
Telephone number is busy. I just ordered a dress and now looking at these reviews. It's said that it will take 7-10 business days. I spent $92 and I will wait for it. I'll wait for it....
Reply from Kistania2023-05-04
Dear, April 29th~May 3rd is our Labor Day holiday. Sorry for not responding to you in time! If you are worried that your order cannot be shipped and arrived in time, you can communicate with us through our customer service email at any time. During the vacation, we will try our best to reply within 48 hours, and we will reply within 24 hours on weekdays! You can also send me the order number to check for you. Thank you for your understanding and look forward to your reply!（[email protected]）
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