Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread.We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Written by the business, not verified by us.Kistania (kistania.com) has a 3.5 out of 5 rating on OK.one, based on 263 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has replied to 99% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-25.
Honestly just a solid place to get some great quality unique to the brand alt clothing. I ordered a jacket from here and I gotta say the craftsmanship, materials, and care put that was put into it was very refreshing.
The delivery was fast, just two weeks!! I ordered a dress, it fit perfectly and I love it. Kistania has lots of beautiful items, well worth the money!! Nice prices too. Thank you so much!!
The site doesn't show true images of the clothes there selling, cheaply made, badly sized. Paid for 2 dresses only one arrived and they ignore all emails and forms of communication. Giving it another week before I try and open a PayPal dispute but I think they'll con that one as well. It's a gamble when ordering cheap Chinese knock offs but your led to believe these aren't. They are. False adverts, even the face book page has stolen images from Google showing the Wearhouse etc.
??Dear, what is your order number? Can send it to me to check for you. Each of our products has product pictures and product descriptions. Our store also has a clear return policy. If the product you received is different from our description, you can also communicate with us through our customer service email. According to your evaluation, you should have never contacted our customer service email（[email protected]）. If you have any questions about the order, you can contact us in time. Thank you for your understanding and look forward to your reply!
Great customer service, they helped me out with my order really quickly, I am really happy with this company
Fabric is of good quality, nice and quick to respond customer service
On time and exactly what I ordered! I looked like a goddess!
I ordered a pair of leggings from Kistania. They are super cute and made out of good quality. They are a mix of like faux leather and have some sewn on fishnet kind of style. It’s hard to explain, but they fit well and are made extremely well! I would definitely order from them again!
Great reactivity to cancell an order and be refunded
Great Products and Quick Customer Service.
Good support. Out of goodwill they agreed to refund me partially even if I was too late for their refund policy. The support answered very fast and friendly. One of the items really looks nice 🙂
The material is extremely cheap and doesn’t match the pictures on the website. I had to dispute the transaction with my bank bc the company refused to give me a full refund
Dear, our products have corresponding pictures and product descriptions, you can tell me your order number, we will check for you again. If it is confirmed that there is a problem with our product, we will sell it for you according to your needs. Thanks for understanding! Looking forward to your reply!
Save your money and time, the designs you see on their website are stolen, the clothes you get are cheap Chinese knock-offs. You'll get the same same disgusting quality that you would get from Shein, Wish or Aliexpress, not worth it AT ALL.
Dear, if you are not satisfied with our product, you can tell us which product it is. We will carry out product upgrades based on your feedback, hoping to meet the needs and expectations of more people. Thank you for your understanding and look forward to your reply!
Items were never received. No support or customer service was offered. $80nzd for absolutely NOTHING. I tried reaching out to customer service, asked for a refund or items to be resent, they offered me no support whatsoever, I asked for proof of delivery they couldn't provide anything and refused to liase with the courier company (courier won't talk to receiver only sender) and still they wouldn't help. Currently working with the bank to hopefully get the transaction reversed.
Dear, what is your order number? Can tell me to double check for you. If the package is determined to be lost during transportation, we will reissue or refund according to the needs of the customer. Thank you for your understanding and look forward to your reply!
Just got mine.. horrible quality! Very flimsy and the seams are breaking and does not look like pictured. The idea is awesome but it's not worth it.
Dear, each of our products has a picture of the corresponding product. If the product you arrive is not satisfactory, you can contact our customer service email in time according to our return policy, and we will handle it for you. Thanks for understanding!（[email protected]）
If you are a size 00-2 or have the body of a prepubescent child/teen, this shop is for you! The bralette was flimsy and barely fit my boobs, the material is like that of costume fabric, it looked like someone sewed it for a home economics class. I’m not even going to return it because I feel like I won’t get my money back.
Dear, what is your order? Can send it to me to check for you. All of our products have corresponding size charts. If our products are different from the size chart after arrival, you can take a photo to show us. After verification, we will handle it for you according to your needs. Thanks for understanding! Looking forward to your reply!
This was my first time ordering from this place and will not order again. Just order from Amazon or SHEIN. I ordered my dress on the 7th of the month and it’s now the 18th and it STILL hasn’t shipped yet. They have a 2-3 days shipment guarantee and that’s BS. Never buying from here again!!!
Dear, it takes 7~10 working days for the preparation time before our order is shipped. This is clearly stated in our Shipping Policy. If a product in the order is out of stock and the delivery is delayed, it will also take the initiative to send an email to inform, and ask for a replacement or refund. If you want to cancel an undelivered order, you can contact us at any time, and we will also refund you according to your needs. Our Shipping Policy can be viewed at the link below：https://www.kistania.com/pages/shipping-payment?spm=..product_355f501f-94d0-4fe2-823f-e3a957ddcd97.footer_1.1
Ordered in December. Ordered from their place size range. The items I ordered wouldn't even fit my size 12 friend! I've now had to pay £22.15 to send items back to China, that was a month ago, they still haven't refunded me money! I'm now out of pocket and this company owe me £70!!!!! Tried being civil with them and getting absolutely no where! Scammers!!!!
Dear, what is your order number? Can send it to me to check again for you. Thank you for your understanding and look forward to your reply!
Good and easy service while cancelling process of my Order. Direct refund. Top.
There was a small issue due to an item being out of stock but was resolved quite quickly by their team!!
Thank you for your love and trust in us! We are very honored to be able to solve your problem perfectly. Thank you very much for your patience during the process!
i messed up my order but then the company fixed it and gave me a refund :) they did it within a few days so that was really good. I intend to shop here again because of the cute clothes!!
Thank you for your review! Looking forward to your next visit too!
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