Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread.We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Written by the business, not verified by us.
Is Kistania legit?
Kistania (kistania.com) has a 3.5 out of 5 rating on OK.one, based on 263 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has replied to 99% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-25.
Sent the wrong item and refuses to replace/refund!
I ordered a dress on this site and received a completely different garment. I sent them pictures and they told me "that's just how that dress is"... (the picture on the Order Confirmation is a one piece, what they sent me was a two piece, so very obvious).
When I said I wanted the item I ordered or a refund, they told me to PAY FOR SHIPPING back to China in order to get a refund! Even though they sent me the wrong item!
UPDATE: I have attempted to reason with this company's customer support repeatedly via email and have to resort to a chargeback. It's literally two different garments.
I also discovered that they had stolen the image on their website directly from a bespoke dressmaker's online store. Do not trust this website.
Reply from Kistania2023-02-10
Dear, you can tell me your order number, we will check for you again. If it is determined that it is a delivery error. We will reissue or refund according to the needs of customers. Thanks for understanding! Looking forward to your reply!
Customer service were very friendly, when I messaged about an issue with my order they resolved it quickly and efficiently. I am an autistic individual so usually get quite anxious when I have an issue or when talking to customer service but there were no problems here.
Reply from Kistania2023-02-10
Dear, thank you very much for your love and trust in us. Due to the time difference, thank you very much for your patience during the communication process! Looking forward to your next visit!
Never buy from this website.
I ordered three items in different colours.
All were faulty, brocken stitching, tore with of putting on and fabric not as described.
Was forced to pay return shipping of $40 despite being sent faulty items.
I will never shop here again.
Reply from Kistania2023-02-10
Dear, please tell me your order number if it is convenient. If you are not satisfied with the order processing results, we will check the order processing process for you again. Hope to solve the problem for you more perfectly. Thank you for your understanding and look forward to your reply!
I’m honestly surprised with how good my experience was. The fabric of the items I ordered were a lot more high quality than Shein or Cider. When one of the items I ordered was out of stock, customer service sent me an email to notify me, and when I asked for a refund I got it within 24 hours. Granted, tracking the shipping wasn’t the easiest, but I found that if you make an account and use it to track your order it works well.
They didn't have my shows in stock so they asked if there was anything else I wanted. I choose 2 outfits. I still had a little bit of money left over and they offer me a gift to cover it which was awesome of them to do. Fast replying. I am happy with their service.
I bought 3 items from Kistania and I just got them in today and I’m sooooo so happy! One of them did fit a little weird on my upper arms but I’m a flabby woman so NOT a big deal, the other 2 items I bought fit perfectly and look amazing. I’m so glad I chose Kistania for my Goth Girl needs! I gave this review 4/5 just because the fabric feels a little cheap but things like that aren’t a deal breaker for me
Great clothes, everything comes as shown! When I ordered one item ended up being out of stock and they let me choose a different item to replace it which was really nice!
They manipulate people into giving them good reviews to get more of their money back. When I asked to do a return, they told me I had to ship it to an address all the way in China with my own money. This would cost more than I paid for the item. They offered me a fraction of what I paid as a refund instead of shipping it. When I challenged them on this, they offered me a slightly higher percentage refund but only if I left a good review on Trustpilot. I refused, so they gave me the smaller percentage refund, which was only like 30% of what I paid. Their products are bad quality and look nothing like the pictures, which are stolen from other sites and the original creators. I'll always be reverse image searching pictures of products now.
Reply from Kistania2023-01-12
Dear, you can tell me the order number, and I will check the order processing status again for you. Thank you for your understanding! look forward to your reply!
The customer service is quick and amazing and I appreciate the convenience of being able to exchange items that ended up being out of stock. I will be shopping here again soon.
Reply from Kistania2023-01-10
Dear, thank you for your trust and communication, and thank you very much for your love and support to us! Looking forward to your next visit.
DO NOT ORDER. This is a fraudulent company. I ordered 2 dresses from them, quickly got a shipping notification and then silence. 2 weeks later, I went to track the package and it said delivered. I reached out to tell them I didn't receive it and they told me I had to go to the last mile delivery company. Kistania said the package was signed for, but no matter how many times I asked for proof of signature, it was never provided. They then told me that I needed proof from the last mile delivery that there was a problem. The last mile delivery took another week to get back to me. They told me it had been delivered and there was nothing they could do. I screen-shotted it and sent back to Kistania. They then told me the exact same thing that it had been delivered and there was nothing they could do.
The whole time, they kept telling me they couldn't help because it was outside their 7 day window, but it was outside the window because they didn't tell me the order was delivered and didn't respond for days.
This is a fraudulent company. I had to report it to my bank to get my money back. DO NOT ORDER.
Reply from Kistania2023-01-10
Dear, we receive any emails from customers, because of the time difference, we will reply within 24 hours on normal working days except weekends and holidays.
After each order is shipped, you can also log in to your account to check the express order number and query URL of the package. We will also automatically send emails to inform the courier tracking number and query URL, so that customers can track the package in time.
After the package is successfully signed, if you need after-sales service, you can contact us within the specified time. If the customer's email has not been received within the specified time, the order will be completed by default.
The package was signed for successfully. It has been too long, and the last-mile service provider may not be able to check the package for you.
If the order was signed successfully, you did not receive it. However, in your communication with the last-pass service provider, the last-pass service provider clearly stated that it has not received the package, and you provided a screenshot of the chat, and we can also trace the package for you. If there is no basis, we will not be able to track it down for you. If your order problem has not been resolved and we need to track it down for you, please provide the correct chat screenshot and reply to our customer service email, thank you for your understanding! look forward to your reply!
Ordered 3 items for my wife around January15 wasn't updated with shipping information until 2 weeks later. It's going on January 10th and my item is still showing that it's several states away. This company should advise that there dropshipping items and that they really have no clue when the items will arrive nor do they know the condition of which it will arrive as I've read so many reviews on the cheapness of the items. I should have read reviews before ordering but I was deceived by the website.
Reply from Kistania2023-01-11
Dear, what is your order number? Can send it to me for your inquiry. Our website clearly states the preparation time and shipping time. If your package is in transit, and the logistics track has been updated, and there is no delivery timeout, the status of the package is normal. It is recommended that you wait patiently, and it will be delivered soon! However, if your logistics track shows that it is in transit, the transit time has exceeded the transit time reported on our website, and the package has not updated the track for 7 or 8 consecutive days, it is suspected to be lost. You can tell us the order number, or logistics tracking number, and we will check the package for you immediately. If it is determined that the item is lost, we will also refund or reissue the package for you according to your needs. Thank you for your understanding and look forward to your reply!Customer Service Email:[email protected]
I had a little problem with my order and they help me very nicely. They respond fast and explained to me very clearly what were my options. I recommend ordering from this website !
Reply from Kistania2023-01-10
Thanks for your feedback! grateful! Looking forward to your next visit!
Excellent selection of clothing! They also have a good customer service team. I recently had to replace an item and they handled it without frustration. I've been very happy with many purchases from there!
The communication has been very clear and they are on top of everything. A product I had ordered was sold out and I was able to adjust the order and replace that item.
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