Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread.We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Written by the business, not verified by us.Kistania (kistania.com) has a 3.5 out of 5 rating on OK.one, based on 263 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has replied to 99% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-25.
Very good store with good service, they contacted me since my current order was iut of stock and helped me change my order to something different very fast and easy, can definently recommend
Thank you very much for your affirmation of us, and thank you very much for your evaluation! This is our greatest trust and support, thank you!
Thank you for your review and look forward to your next visit!
Thanks for your confirmation email and fast reply!! Happy Holidays 🎉 W
Thank you very much for your patience and communication with us too! Thanks for the rating! Looking forward to your next visit!
Couldn’t recommend ordering from Kistania enough! The product is exactly what is described and looks how it should look! I recently had an order which needed adjusting and the customer service team was incredible, quick and easy! Which doesn’t always happen when the company is so far away. Thanks again! Get them goddess buys in!
Dear, thank you for your evaluation, and thank you very much for your timely and patient communication with us. Thank you for your trust and love for us! grateful! Looking forward to your next visit!
Update: After much back and forth, I have been refunded. I do appreciate it being made right. However, this has not been a good shopping experience, and I still would not be quick to order from them again. Original: I ordered a dress and it took over a month to show up. I used their sizing guide and it was incredibly oversized. It was also defective. I asked for a refund and of course they want me to pay shipping to China. On their website it states they have a North American distribution warehouse for returns but have never provided this address. The shipping is more than the cost of the item. They offered me a refund of up to 45% of the product price but I can't use this piece and it is of no value to me. The product is cheap so beware of purchasing from them and please make sure you don't want to return it.
Thank you for your feedback, I will continue to optimize our product size, due to the large number of products, this is what we have been doing. It is a pity that the products that arrived did not satisfy you. You can tell me your order number, and I will check the order again for you. Looking forward to your reply!（[email protected]）
Ordered a a two piece dress set, pair of cross tights, a choker and a corset. Corset was a very cheap plastic and did not fit. The dress however fit amazing! I’m obsessed with their cross tights. My order came in two weeks which wasn’t too bad. Only complaint about shipping is they split my order into two separate packages. But I received all items and I’m satisfied.
Dear, thank you for your feedback. Due to the different preparation times of our products, in order to avoid customers waiting too long, there will be cases where orders are split into several packages for delivery. We will try our best to keep all the products in the order sent out in one package. It is our pleasure that the products you arrive can satisfy you. Thank you very much for your love and trust. If you have any order questions, you can communicate with us in time, thank you for your understanding! grateful!
The product is wow. But check the quality of the product in the next few times.
Dear, thank you for your trust and evaluation, your feedback is our greatest support, we will continue to optimize the quality of our products, thank you! Looking forward to your next visit!
Took forever to ship. Contacted customer support and was told it will ship in 3-5 business days but that was after 7 business days had already passed. When it got here the quality was absolutely garbage. Like laughably bad. I was able to use the skirt but everything else was awful. Fit terrible and was baggy and would easily fall apart if you looked too hard at it. It almost felt as though it were made in a sweatshop and I felt guilty about that. Never buying from them again.
Dear, each of our products has a corresponding size chart, product details and pictures. We are very sorry that the product arrived cannot satisfy you. If it is convenient, please tell me your order number, and I will check and solve the problem for you. If there is indeed a quality problem with the arrival of our products, we will deal with it for you in time. You can feed back the order problem to our customer service email, and we will reply you within 24 hours. Thank you for your understanding, and look forward to your reply!（[email protected]）
Quick and friendly! I got my return like I desired and it wasn't made difficult :)
Thank you so much for your review! All our order questions will be answered within 24 hours in order as long as we receive the email and are not on vacation. Because we commute to and from get off work in China, there may be a time difference, but thank you very much for your patience! grateful! Looking forward to your next visit!
I ordered two dresses from this company for my fiancée. We had no idea the company was in China as it is not mentioned anywhere on the site. If we had known we wouldn’t of ordered as they are well known for there ridiculous sizing (too small) and poor quality imitation products. We are sorry to say this is exactly what we got!! We got the dresses and the sizing is looks like it’s for a 13 year old girl despite saying XL and the size guide saying it would fit my fiancée’s size. I have to add the material and quality is very poor and just about looks like the dresses in the picture. We spent a lot of money on these dresses and honestly they aren’t worth £10 between them. I have read how difficult this company makes it to even get a partial refund, so unfortunately we are going to have to take the loss and disappointment. I may also add that I have noticed all the positive reviews have been left by people with only one review of the site itself. I strongly suspect that all the positive reviews have been left by the company themselves!!! Do not buy from this site!!
We are very sorry that the product arrived cannot satisfy you. If it is convenient, please tell me your order number, and I will check and solve the problem for you. If it is indeed our quality problem, we will deal with it for you in time. You can also feedback the order problem to our customer service mailbox. Because we commute in China, there may be time difference, but we will reply you within 24 hours. Thank you for your understanding, and look forward to your reply!（[email protected]）
Items as described and good quality. Exceptional customer service when I asked when my parcel would arrive. Even showed me screen shots of the tracking info. Would 100% order again
Thank you very much for your affirmation of us, and thank you very much for your evaluation! This is our greatest trust and support, thank you!
Awful. I spent £40 odd on a dress that I never received, I had no luck contacting the courier and when I emailed customer service asking if they could chase it up, they refused. I emailed again saying that I'd like a refund because I didn't want to pay for an item that I haven't received and they just sent the exact same email I had before with the same screenshot of their terms and conditions. Nice to know the company is perfectly okay with letting parcels go missing and refusing to reimburse paying customers. I do not recommend in the slightest, awful copy and paste emails from customer service and haven't even received my product to review.
Dear, what is your order number? If you still have any problems with your order, please let me know and I will solve it for you. You can also send an email to our customer service mailbox, we will reply you within 24 hours. If your package is indeed lost after verification, we will refund or reissue your package according to your needs, thank you for your understanding! Looking forward to your reply too!（[email protected]）
I ordered 4 items and their site says ships within 5-7 business days. Then 20 days past and nothing. After a couple emails they finally send 2 items.dress far too large for m and girdle that’s o/s but can fit a 0!then email me one dress out of stock but allowed me to pay for items didn’t have.had to dispute cause I asked for refund that’s when they sent 2 items. Hate partial orders then won’t allow me to return other items.their sizing is off and very low quality for the amount they’re charging. When I wanted them to cancel and refund that’s when they rushed to send those 2 items after I said I did not want anymore.
Dear, what is your order number? You can send it to me to inquire and solve order problems for you. We are very sorry that our services and products cannot satisfy you. Under normal circumstances, if there is any product in the order that cannot be delivered within the specified time due to out of stock, we will send an email to inform everyone, and then ask whether to refund or exchange money. We will also handle refunds or exchanges for customers according to their needs. If you still have any problems with your order, please let me know and I will solve it for you. You can also send an email to our customer service mailbox, we will reply you within 24 hours, thank you for your understanding!（[email protected]）
Beware of the size: the clothings looks oversize only for really tiny and extra skinny people (actually models look more like pre-teens that’s what makes you believe the clothes are larger and looser, But hey Chinese standard may be different am I right?). For the record I’m a regular size M but the kistania’s XL fit like a regular M do you see what I mean? Same for the length, the model are waaay to short(no offense just fact)! Aftee all they never pretend that the clothing will 100% look over size for me but still I cant help but think that it’s kinda fishy to use extra tiny and skinny people as model and label the item as oversize without actually warning people on the size and the height of the models which at first sound crazy coz who does that? Still I think they know that it won’t fit a regular non Chinese/Korean at best. just say it kistania c’mon!!!) Don’t have high expectations when it comes to the quality it’s actually quite cheap when you know that a pant can go as far as 85 USD - 1 star STILL I think the out fit are pretty cool FOR PRE-TEENS(be honest about it kistania. If you market your clothes world wild, you know that Chinese body type is not predominant thus, either you come clear with the fact that you don’t wanna make clothing for regular body type OR you actually really wanna export your brand and prove to the costumers that they can expect from you to acknowledge that every body type is different and actually put the effort to fit the average costumer but anyway COME CLEAN!) +3 star coz I really think you can change and you have great ideas!
Dear, thank you very much for your evaluation, and thank you for your comments and suggestions to us. Each of our products has a corresponding size chart, you can refer to the size chart to choose the size that suits you. Our product images may mislead customers about product size. Thank you for your feedback, we will continue to optimize our products, and welcome your next visit. grateful!
I ordered months ago and the package never arrived. I was sent an email it was then returned to sender because of “insufficient” address. (even if you don’t put the apartment number on packages it’s left in our mail room) When I contacted them for a refund they sent a link where I could pay $8 more and they would resend it. (just to get “lost” again I’m assuming) I responded with I would just like a refund and rudely responded with “ Dear, Thanks for your reply. But we didn't receive any items , how can we refund you? if you want to refund , you can contact us after you receive it. ( It is post office's responsibility to help you find it)” So it’s been returned to you, and you can resend it for an additional shipping charge, but can’t refund me because you say you don’t have it? How does that work? This company is a scam and makes additional profits by running this scheme. Unprofessional in all aspects, evident in the poorly written emails.
Dear, what is your order number? Due to the international transportation, the package arrives at the local service provider. If there is no detailed address when delivering, the address may be incomplete and the delivery may fail. If the delivery fails, and the package is not picked up in time, it will be returned to the overseas warehouse by the local service provider, waiting for re-delivery. Because the re-delivery will change the address (according to the correct and detailed address replied by the customer), a re-delivery fee of $8 will be charged. This fee must be charged by the logistics provider. So if you have an order that is already being returned to an overseas warehouse, you can only wait for the package to be returned and then resend it. If you need after-sales service, you can only wait for the receipt to sell it for you, thank you for your understanding. Looking forward to your reply!
I tried to purchase a dress some days ago. For three times i tried to pay and the page reloaded with an error message. I tried again this morning and it failed again. This time though, I have received a SMS from my bank saying I have just purchased for 44$ from this shop. The webpage instead just said error. I did not receive a confirmation email from them, I have to wait till tomorrow to check my transactions. I am not blaming them for having issues on their website, but the poor costumer service. I did not received a single message since 3 days. I tried to chat with them on facebook and I was just receiving automatic annoying messages from them. I sent another email this morning and still nothing.
Dear, what is your order number? Because we are on weekends and weekends, the message you sent, we are on vacation, so we may not have time to check it. Our commute belongs to Chinese time, which may have a time difference with yours. But we will reply to everyone's emails within 24 hours after going to work. If you have any order questions, you can send an email to our customer service mailbox,（[email protected]） and we will handle it for you. Thank you for your understanding and please be patient! Thanks again, and look forward to your reply!
Ordered a dress a month ago. I emailed the other day chasing delivery as still not received. They then decided to advise it was out of stock. I asked for a refund which they did minus the shipping costs. They never even shipped the item so I'm now down £6. If they do this all the time these £6 add up to a lot of free money to them. Disgusting way to do business
Dear, what is your order number? Our refunds are performed in accordance with our refund policy. However, if you still have questions about the order refund, you can email us again and we will continue to handle it for you. until all problems are solved for you. Thank you for your understanding and look forward to your reply! The link below is our return policy, you can click to view. https://www.kistania.com/pages/return-refund?spm=..index.footer_1.1
The shoes were the best part. Also make sure you don't use an old email address on accident there is no apparent way to fix it. Customer service though was 3/5 it felt like they didn't even really read my messages.
Dear, in order to ensure the accuracy of customer information, we receive customer information, if there is no clear statement that we need to change the email address or change the address, etc. We do not have the right to change information for customers at will. If you need to change the order after the payment is successful, you can contact our customer service email in time, and we will handle it for you. Thanks for understanding! I wish you a happy life!
All the products I bought were there at my door on time! And when I opened up the package, everything I imagined of wearing became reality and to be honest I felt real cool and felt more myself. This was my first time on Kistania and their website is not hard to use at all. Their discounts are beloved and all their clothes are amazing! Good material and they last a while. I love going out in the fit and living my dream.
The customer service was excellent. They really helped me when I had a size issue with my order and processed my refund promptly. I highly recommend them.
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