Made in love and accompany you all through your life.
Written by the business, not verified by us.
Is Kkbags legit?
Kkbags (kkbags.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 31% give 1 star; The business has replied to 53% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-10-25.
I would give zero stars. I'm currently trying to deal with customer service for a week now with no resolution. They have "ships within 24hours!" On everything. They collected payment in 24 hours but didn't even start processing my order for over 7 days. (I have time stamped recipt) I paid for 7-10 day shipping. So after 17days I contacted them to cancel my order.
At the time I requested the refund it hadnt been shipped yet or left the facility. They messaged me back saying they cannot refund my almost $50 after it had shipped. What? It Hadn't.
Once they got my cancel request they hurried up and shipped it right out! (So they are capable of getting it shipped in 24hours) and then messaged me back saying, sorry it's already shipped. That was super scammy and dishonest.
Within a few more days I had a bag, but not the bag I ordered. sigh... I contacted them again saying it arrived, its the wrong bag, and I need a refund. This is well into 3weeks now. 24 hours my foot. &I paid for 7-10day shipping. That's just a loss. That shipping $ will never be refunded. Not to mention I had to buy another bag bc this one just never came in time.
So now I've spent double. & purchased 2 bags. ( the other bag was not from them) I'm on a budget. The $ for the other bag had to come from grocery $ bc they still had my $45.99 held hostage. I told them they sent the wrong bag. Please refund my $. They said they made a mistake but it's close enough. That its the same bag just the wrong color.. to just keep it and they'll give me $15.
What?? Also it was to come with a pencil case and lunch bag.
It didnt.
I'm still trying to get my $ back as we speak. Almost a month of this nonsense.
Their next solution to avoid giving me the refund I've requested is to tell me to destroy the bag, send pics of it destroyed and they'll send me the correct bag. Again, what?? I don't need it. I had to Hurry and buy another since theirs was so late. Their 3rd offer has been to have me destroy the bag I recieved, (eat the $10 in shipping I guess) and after they get pics of the bag destroyed they'll give me a partial refund of $35.
I fully believe if I did that they would just never send the correct bag. They would never refund the $, and I would have nothing to even return bc they are insisting I destroy it.
This company is insane. I've honestly never dealt with anything this crazy. If I ever get my money back, I'll come back and update. Most likely though, I'm probably just out of $45.99 & almost a month of headache. It would've been less painful just flushing $45 down the toilette.
...& In case you are wondering, no the bag I got wasn't good quality. The material is thin, the bag is small and the print is blotchy/spotty.
Reply from Kkbags2021-09-22
Please contact our customer service for further help
I placed an order over 2 weeks ago and still no email of my order being shipped. Money was taken before it shipped too. Not sure why they did that. I sent 2 emails, no word from customer service. Not even an 800 number to contact either. So disappointed and not sure why this company is still up and running! Do Not order from this place!!!
Reply from Kkbags2021-09-07
Sorry for the inconvenience, have you received it now? If any help needed, please feel free to contact our customer service.
Made my order on the 7th it's now the 26th and still my daughter's backpack, pencil box and lunch box hasn't made. Company is a ripe off, still hasn't emailed me back and doesn't have a customer service number, will never order from here again. Taking advantage of parents wanting to see a smile on their kids face. Total B.S
Reply from Kkbags2021-09-07
Sorry for the inconvenience, have you received it now? If any help needed, please feel free to contact our customer service.
I was side tracked at how cute the backpack looks in the pictures and didn’t check the reviews. If only I had. I have a 7 year old so disappointed as she is still waiting on her backpack. It has been weeks of waiting.
Buyer Beware! It’s on the way. It’s on the way. My payment was processed immediately!
Reply from Kkbags2021-09-07
Sorry for the inconvenience, have you received it now? If any help needed, please feel free to contact our customer service.
I ordered a backpack and lunch bag and it never came in and it’s been weeks since I ordered. The credit card was charged and I need the backpack for back to school. Don’t order here.
Reply from Kkbags2021-09-07
Sorry for the inconvenience, have you received it now? If any help needed, please feel free to contact our customer service.
I brought my grandson a book bag they sent the wrong one can not able to find out how to change no number will work text messages don't work I will never order again
Reply from Kkbags2021-08-23
Please contact KKbags's customer service, if we indeed sent you the wrong products, we will compensate you, please don't worry.
The product is horrible. Customer service is horrible. The company is horrible. Overall all it’s horrible! I will never be ordering from KK bags ever again. If I could I would rate it negative stars I would!
Reply from Kkbags2021-08-23
What trouble you? If any problem, please email our customer service
I ordered a specific KK bag 3 weeks. Later I received a Black backpack nothing like the one in the picture that I ordered, I emailed the company and they replied ,oh we were out of that one but you did order this one. (huh?) That made no sense. I'm trying to get my money back and they want me to jump through hoops and said finally well if you insist on returning it it will cost you a lot of money for postage. My reply is you messed up you're paying the postage ! no reply, l would not recommend this company. I do not know how they received any stars. Yes, I did contact customer service and any other email within their company, whoever would listen and that was their reply.
Reply from Kkbags2021-08-23
Please contact our customer service if any help needed. We will try our best to help you.
It’s been a whole week since I’ve order and I payed for 3-7 day shipping ans yt still has not came. Please do no order from this site. It’s sketchy and a scam! :/
Reply from Kkbags2021-08-23
Due to covid-19 and peak season, we are sorry we can't update the tracking details timely, but in fact they are on the way normally, please don't worry. We will inform you if there was something wrong with the package, please kindly note. Please contact our customer service if any help needed.
I’d give this 0 stars! I ordered two bags for $86 and have not received them. I’ve emailed the company and haven’t heard a word back. Such a scam!
Reply from Kkbags2021-08-23
Due to covid-19 and peak season, we are sorry we can't update the tracking details timely, but in fact they are on the way normally, please don't worry. We will inform you if there was something wrong with the package, please kindly note. Please contact our customer service if any help needed.
This is probably the worst place that I have ever ordered from. My mom ordered me a book bag from here so I can use it for school. We ordered it and my mom never got a confirmation email. They took $40 out of my moms account only for the book bag not to come at all. They won’t respond and are rude. Please do not get scammed like we did. DO NOT ORDER FROM THEM! ⚠️
Reply from Kkbags2021-08-23
Due to covid-19 and peak season, we are sorry we can't update the tracking details timely, but in fact they are on the way normally, please don't worry. We will inform you if there was something wrong with the package, please kindly note. Please contact our customer service if any help needed.
Horrible quality. The backpack broke before my daughter even got to the first day of school. All three zippers broke as soon as I went to open the bag. Customer service response after sending pictures of the broken bag was “can’t you get the zippers fixed”!!! For $40 it’s not a quality product. A Jansport is the same price and they have great warranty service. Don’t waste your money!
Its a good online store for backpacks and they don't scam you, the only problem is that they probably won't give you the color backpack you wanted but when I bought it, they didn't give me the right color but I still kinda love it either way lol so I wear it to school. But its a 3-4 star shop for backpacks
I ordered 2 backpacks and 1 lunch box and it never even came! The worst part is that I never got an email that even tracked it I checked the order date just incase I got my address wrong on the information but nope all of my information was correct. This is the worst company that I have ever come across and I will never buy anything from them ever again.
Reply from Kkbags2021-08-23
Due to covid-19 and peak season, we are sorry we can't update the tracking details timely, but in fact they are on the way normally, please don't worry. We will inform you if there was something wrong with the package, please kindly note. Please contact our customer service if any help needed.
I was very impressed with the backpack/lunchbox/pencil case set I purchased for my Grandson. It was very well made. It was also exactly as pictured and it arrived in a very timely manner. I will definitely buy from them again.
I ordered 2 backpacks. The one for middle/high or college student is not big at all like it shows in pics. TO SMALL! It will not hold a laptop and binder that is needed for middle, high, or college. It would work for elementary! But that's not what is described in the description of the backpack. They will not send a return label if you need to return it even though they have a 30 day return policy and they will not refund you your money! KKBAGS IS A JOKE! I DO NOT RECOMMEND KKBAGS!
Reply from Kkbags2021-08-23
We can refund you once we get the returning package from you, please follow our returning policy, https://www.kkbags.com/return-exchange. We only can bear the returning shipping if the products having quality problems, hope you can see.
Ordered a backpack set on July 20th. They're site states items ship within 24 hrs. A week after I purchased, I still hadn't received any tracking info. I emailed the company asking if my item had shipped and if so, would they provide me with the tracking #. My email went unanswered for 2 days. I had to email them again and asked them to cancel my order and refund me or I would call my bank to dispute the charges. After that email, they FINALLY responded that they would mail my package out that day. I then emailed again asking for a tracking #. Again, no response for days. I emailed a third time asking for tracking. This time they responded with a tracking #. I paid for express shipping and as of today Aug 4th, I still have not received my package and tracking shows it's in Japan sitting. I wouldn't recommend buying from this company. My daughter is devastated that her bookbag set won't be here in time for the first day of school. Also, after I tried to leave an honest negative review on their site, they didn't approve it to be posted/published. If you look at their reviews, they ONLY publish positive reviews; that's why all their items only have no stars or 5 stars reviews. Companies who don't let customers post honest reviews whether negative or positive, isn't a company I want to do business with or would recommend to friends or family.
Reply from Kkbags2021-08-23
Sorry for the delay, due to the impact of the CVOID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations in overseas, it may leads to a delay of parcel processing and delivery services in destination countries in different uncertain ways. Hope you can see.
My daughter received her Kkbag and was thrilled with it! It has all the compartments she needs and is stylish.
We will definitely order more items soon.
E.Johnson
Nordheim Mode
Roundwiz
Speed Funded
Zescapital
Bluewholefunded
Ainsleyharlow
Financially Golden
Urban Pet Shop