Great job
Customer service
About Koalafi
Data updated- Website
- koalafi.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 96% (24/25)
Do you own Koalafi? Claim this profile for free and start replying to reviews.
About this business
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Written by the business, not verified by us.Is Koalafi legit?
Koalafi (koalafi.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedOverall reviewers had a great experience with this company. Consumers frequently point out that the online application process is extremely simple and fast, while staff members consistently remain helpful and professional when answering questions. Reviewers often mention that customer support is truly exceptional, providing quick, friendly, and clear assistance with any account or billing inquiries. Though some customers experienced challenges with payments, noting that extremely high costs apply if the loan is not settled within the promotional period. People also expressed deep frustration when attempting to make early payments or dealing with unexpected automatic account deductions after their balances were fully cleared.
Auto-generated from all reviews of this business. For reference only.What people say
Service
Service, flexibility, approval odds are ex exceptional. excellent service
Great customer services was great from…
Great customer services was great from apply for a loan and order my furniture. Delivery was OH we forgot the mattress.
Payment retrieval is terrible
The people are great, but I don’t like the leasing that was given to me. I wanted to pay my bill early but they don’t allow you to do that without going into your account on the due date and retrieving the same payment. You should have the option of paying early without koalafi doing this to their customers.
Reply from Koalafi2026-07-16
Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with our team, and we appreciate you letting us know about your concerns regarding the payment process. We would like to ensure you have everything you need to successfully manage your account and review the payment options available to you. Please contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST. We would be happy to discuss your account, answer any questions about making payments, and assist you with moving forward.
The tires ride so good
The tires ride so good. And it is affordable.Thank you.
I have poor credit but Koalafi helped me
I have poor credit so it makes it impossible to buy expensive things all at once. With Koalafi, they are letting me pay over time and trusted me enough to give me a loan on 4 new brand tires. I can't recommend them enough!
The salesman was very helpful
The salesman was very helpful. I love my mattress.
Charge too much
Reply from Koalafi2026-07-16
We are sorry to hear that you were dissatisfied with your experience. We would appreciate the opportunity to learn more about your concerns and review your account with you. A member of our Customer Advocacy Team will be reaching out to discuss your experience. If you would like to speak with us sooner, please contact us at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST. Thank you for giving us the opportunity to assist you.
Highly recommend!
Highly recommend, they have been super friendly and wonderful service!
The service is very good
Customer
I've been with this company a month now haven't had a problem with service.
Initial fee unnecessary and interest…
Initial fee unnecessary and interest rate extremely high
Reply from Koalafi2026-07-16
We would like the opportunity to learn more about your initial experience, including your concerns regarding the application fee and the overall cost of your lease. A member of our Customer Advocacy Team will be reaching out to gather additional details and review your concerns with you directly. If you would like to speak with us sooner, please contact us at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST. We look forward to speaking with you and learning how we can better serve our customers.
Doubling the fee if I don't pay in 90…
Doubling the fee if I don't pay in 90 days is excessive
Reply from Koalafi2026-07-16
We would appreciate the opportunity to learn more about your initial experience and expectations. A member of our Customer Advocacy Team will be reaching out to gather additional details and review your concerns with you. If you would like to speak with us sooner, please contact us at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST.
In a time of need
In a time of need, you helped me out of a rough situation. Grateful for the approval!!
Glad you guys helped me so I can fix my…
Glad you guys helped me so I can fix my car up an start driving
The gentleman was so nice told him what…
The gentleman was so nice told him what I needed and it was easy. Started the process of buying the futon couch is very comfortable absolutely love it.
They provide an opportunity to get your…
They provide an opportunity to get your goods at the sales price if you pay it off within the correct amount of time.
Easy and awesome
Getting approved was least and…
Getting approved was easy and quick and made my repairs happen on my car.
Snap Finance
Acima
SBG Funding
Lucid Trading
Kovo
BluSky Trading Company
MEX ATLANTIC
Sunshine Loans