For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Money & Insurance

Koalafi

ClaimedCollecting reviews

102 reviews

4.0102 reviews
Write a review

About Koalafi

Data updated
Website
koalafi.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
96% (24/25)
Do you own Koalafi? Claim this profile for free and start replying to reviews.

About this business

Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.

Written by the business, not verified by us.

Is Koalafi legit?

Koalafi (koalafi.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Customer service. Last updated 2026-08-11.

What reviewers say

AI generated

Overall reviewers had a great experience with this company. Consumers frequently point out that the online application process is extremely simple and fast, while staff members consistently remain helpful and professional when answering questions. Reviewers often mention that customer support is truly exceptional, providing quick, friendly, and clear assistance with any account or billing inquiries. Though some customers experienced challenges with payments, noting that extremely high costs apply if the loan is not settled within the promotional period. People also expressed deep frustration when attempting to make early payments or dealing with unexpected automatic account deductions after their balances were fully cleared.

Auto-generated from all reviews of this business. For reference only.

What people say

Service purchasing my furniture was 5…

Service purchasing my furniture was 5 star, but too many emails and texts. I’m ready to stop all communication. PLEASE STOP SENDING ME ALL THIS MESSAGES!

Reply from Koalafi2026-07-09

Thank you for your feedback. We're glad to hear your purchasing experience was a positive one. We understand your concerns regarding the volume of emails and text messages you've been receiving. We will review the communication preferences associated with your account, including the promotional emails that have been sent, and a member of our Customer Advocacy Team will follow up with you regarding your request. We will also ensure your request to stop promotional emails is addressed. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or email [email protected]. We are available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.

Not have such a crazy interest rate if…

Not have such a crazy interest rate if not paid off in 90 days

Reply from Koalafi2026-07-08

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to ensure every customer understands their lease terms and the payment options available to them. Before a lease is completed, we provide both a summary of the lease terms and the full lease agreement directly to our customers so they can review the available payment options and applicable time frames. A member of our Customer Advocacy Team will be reaching out to review your account with you, answer any questions you may have, and ensure you have all the information needed to manage your lease. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or email [email protected]. We are available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.

Payments aren’t going through

Reply from Koalafi2026-07-08

Thank you for bringing this to our attention. A member of our Customer Advocacy Team will be reaching out to discuss your experience, review the details of your account, and address any questions or concerns you may have. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or email [email protected]. We are available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.

It was the worst’s ever called in…

It was the worst’s ever called in payment different card it didn’t work the lady said okay then 2 day later it came out the wrong account missed me up over the weekend in still not fixed

Reply from Koalafi2026-07-07

We take your concerns seriously and would like the opportunity to review your experience. We will be reviewing the calls associated with your account to gather more details regarding your concern. Once our review is complete, a member of our Customer Advocacy Team will follow up with you to discuss our findings and address any questions you may have. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or email [email protected]. We are available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.

Payments options not good

I just don't like the clarity of how much my loan was going to be. Because it showed multiple different amounts that I was leasing for. I don't agree if I don't pay $2,000 within the 3 months I have to end up paying $5,000 in the end which is bullshit and I do not agree with once and if I can ever get this one paid off I will never use the service again. The payment every week is crazy

Reply from Koalafi2026-07-07

Thank you for sharing your feedback. We understand the importance of having a clear understanding of your lease terms and payment options. A member of our Customer Advocacy Team will be reaching out to review your payment schedule with you and discuss whether adjusting your due dates may better fit your needs. We will also review the Early Purchase Option and how it compares to the full lease term, as outlined in your lease agreement, to ensure you have a clear understanding of the options available for your account. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or email [email protected]. We are available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.

Train customer service

When you call customer service they are very unprofessional and don't want to give you straight information on your account

Reply from Koalafi2026-07-07

Thank you for sharing your feedback. We are currently reviewing the calls associated with your account and a member of our Customer Advocacy Team will follow up with you to address your concerns and discuss your experience in more detail. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or email [email protected]. We are available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.

I made a payment plan to pay it off in…

I made a payment plan to pay it off in 4 months. They are charging me double every month and still extending the leasing for over 3 months!

Reply from Koalafi2026-07-07

Thank you for sharing your feedback. We would like the opportunity to review your account with you to ensure all of the lease details are clear, including the full lease term and the Early Purchase Option available during the promotional period. We want to make sure you have a complete understanding of your payment schedule and the available options. Please contact our Customer Advocacy Team at 844-821-6424 or email [email protected]. We are available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST. We look forward to speaking with you and answering any questions you may have.

I have a date for the first to with…

I have a date for the first to with draw and y took it before that.

Reply from Koalafi2026-06-24

We're sorry for any confusion regarding the timing of your payment withdrawal. Payment processing timeframes can vary depending on the payment method selected. We would like the opportunity to provide more detailed information specific to your account. A representative will be reaching out to review your payment schedule, explain the applicable processing timeframes, and address any questions or concerns you may have. If you need immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or [email protected]. Our hours are Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST. We would be happy to assist.

There not all that great

My opinion means nothing

Reply from Koalafi2026-06-24

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your opinion is important to us, and we value all customer feedback as it helps us improve our services. If you have any concerns regarding your lease agreement or would like to discuss your experience in more detail, please reach out to our Customer Advocacy Team at 844-821-6424 or [email protected]. Our hours are Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST. We would be happy to assist.

People also looked at