For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Money & Insurance

Koinly

103 reviews

4.4103 reviews
Write a review

About Koinly

Data updated
Website
koinly.io
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
103 reviews
Replies to negative
100% (14/14)
Do you own Koinly? Claim this profile for free and start replying to reviews.

Is Koinly legit?

Koinly (koinly.io) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 87% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

A
ABCD · 4 reviews · Experienced 2025-08-15 ·

Easy to prepare Crypto Account…

Easy to prepare Crypto Account statement for tax filing.

Reply from Koinly2026-07-15

Thank you very much, ABCD! We remain at your disposal if you face any trouble with your history, and as always, we're happy to take on your requests!

H
Hieu · 3 reviews · Experienced 2026-06-22 ·

Simple to use and easy to follow instructions

Simple to use with easy to follow instructions.

Reply from Koinly2026-07-15

Hey Hieu, Thank you for your feedback! Remember that our support team is always here for you - [email protected] - if you need any assistance!

K
Kevin · 1 review · Experienced 2026-07-02 ·

Koinly is such a good program

Koinly is such a good program. U can add your wallets and check out your tax and even know which package to buy. It was a breeze and soo easy to use. Will buy again next yr. Bonus. You can pay in crypto. 😉

Reply from Koinly2026-07-15

Thank you for your kind words, Kevin! If you face any trouble with your data, reach out to the team at [email protected], and we'll also be happy to discuss a discount for your next plan purchase!

B
Brett Jewell · 5 reviews · Experienced 2026-06-30 ·

Very fast reply times and made things…

Very fast reply times and made things easy for me to understand

Reply from Koinly2026-07-15

Thank you kindly, Brett! As always, we're here for you if something doesn't add up!

j
john langrell · 3 reviews · Experienced 2026-06-30 ·

Easy to use system

Easy to use system that reports all crypto transactions, offering support if things don't look right

Reply from Koinly2026-07-14

Thank you for your kind words, John! We're glad you're enjoying our software, and if you ever run into any issues, we're always here for you and happy to assist!

T
TJ · 1 review · Experienced 2026-07-09 ·

Been using this platform for years

Been using this platform for years. It is a great platform when you have simple transactions. When things get complicated you have to rely on their customer support. Thats when things begin to get dicey. Their AI is ok for helping but if it doesn't help you then you have to wait for customer service staff. I have been dealing with an issue now for about a week. My issue hasn't been resolved with speaking to 3 customer service staff. I have asked to speak to a manager and now this is my second day waiting for another response. If I were just starting out, I would look around for other platforms to tell you the truth.

Reply from Koinly2026-07-09

Hi TJ, Thanks for sharing your thoughts. We have reached out via TrustPilot for some more details so we can look into your situation. 🙏

A
Allan Brown · 2 reviews · Experienced 2026-07-08 ·

Koinly definitely makes tax alot easier…

Koinly definitely makes tax alot easier I definitely recommend them.

Reply from Koinly2026-07-08

Thank you, Allan! Really glad Koinly has been making tax time easier! We appreciate the recommendation 💙

D
Dani · 1 review · Experienced 2026-07-08 ·

Perfect for keeping track of your…

Perfect for keeping track of your cryptocurrencies and obtaining a detailed report for the tax authorities.

Reply from Koinly2026-07-08

Hey Dani, Exactly what we're built for, really glad it's delivering on both fronts! Thanks for the kind words 🎉

r
robert potts · 4 reviews · Experienced 2026-07-06 ·

Once set up very easy to use and not…

Once set up very easy to use and not had any issues with the ATO

Reply from Koinly2026-07-08

Hi Robert, No ATO headaches is always a result! Really glad the setup has been smooth sailing from there 😊

G
Gary Dickinson · 4 reviews · Experienced 2026-06-30 ·

I have been using Koinly since 2017 - Tracks Every Transaction

I have been using Koinly since 2017 to keep track of my cryptocurrency portfolio and to produce my tax reports. I have found Koinly to be easy to use flexible and feature rich. Once you set up the API connection between Koinly and your wallet or exchange it is a "set & forget" system as it automatically keeps track of all of your transactions. I have used Koinly again for this tax year in Australia and intend to continue.

Reply from Koinly2026-07-08

Hey Gary, Really glad the set and forget setup has been working so well for you all these years. Here's to many more tax seasons together 😊💙

M
Michael · 4 reviews · Experienced 2026-06-25 ·

Just works, consistency is the game.

I’ve tried a few different crypto calculators but koinly has been pretty reliable for at least 3 years. Pricing is reasonable and it all seems accurate.

Reply from Koinly2026-07-01

Hey Michael, Really glad the reliability and accuracy have kept you coming back. Thanks for sticking with us 😊💙

J
Jorge M. · 5 reviews · Experienced 2026-06-18 ·

Dissapointing

Hello. I'm very disappointed with Koinly. When I entered my exchange details, the price displayed seemed expensive, even though you gave me a small discount. The platform was showing countless errors despite my APIs being correctly configured, as it was losing transactions. Then I uploaded the CSV files, which was another nightmare because it was misreading the BitGet files and not recognizing the formats properly. I had to delete columns that were preventing the Koinly platform from producing accurate results. I did this using Gemini's AI, and it worked fine. But apparently, after uploading the CSV files, more transactions appeared, and now Koinly is telling me I have to pay an additional €100 to get the tax report. I feel ripped off and scammed. If you had told me from the beginning that the platform would have so many errors and require so much work on my own, and if you had also quoted me the correct price (not a price designed to lure me in), I would have looked for another platform.

Reply from Koinly2026-07-01

Hi Jorge, We're really sorry to hear you've had such a frustrating experience, that's genuinely not what we want for anyone. This is exactly the kind of situation our support team is here to help with! We've reached out via Trustpilot to grab your details, once we have those, the team will be happy to take a proper look and see what we can do. 💙

C
Crystal Chavez · 6 reviews · Experienced 2026-06-18 ·

Great customer support!

I really appreciate the concept behind Koinly, and it has definitely helped me navigate my crypto tax math, I initially ran into an issue where my report generated for 2026 instead of the requested 2025. However, a staff member reached out and helped us immediately. They quickly resolved the issue and made sure we were given the proper tax report. Great customer support!

Reply from Koinly2026-07-01

Hey Crystal, The Accounts Team has reached out to you. 😊

a
antonio cantalupo · 36 reviews · Experienced 2026-06-30 ·

Outstanding software and world-class customer support!

I initially had a very frustrating situation regarding my crypto taxes, but I quickly realized that Koinly was not the problem at all, in fact, their platform is phenomenal. Koinly accurately and precisely calculated all my crypto transactions. The real issue was completely external: my local tax assistant at the tax office (CAAF) was unfortunately incompetent. She simply did not know how to take Koinly's perfectly structured data and input it into the correct lines of my Italian tax return forms, and she refused to accept the report. In a moment of frustration, I reached out to Koinly's support team, complained about the report not being accepted by my accountant, and asked for a refund, even unfairly threatening a negative review. This is where Koinly truly shined. Their customer support agent, Carl, handled my case with incredible professionalism and kindness. Even though Koinly's data was 100% correct and the fault rested entirely with my tax advisor, Carl was completely understanding and processed my refund without hesitation. I am leaving this 5-star review because a company that provides such highly accurate tax software and supports its users with such exceptional, empathetic customer service deserves the highest praise. Thank you, Carl, and thank you, Koinly. Highly recommended!

Reply from Koinly2026-07-01

Hi Antonio! Wow, thank you so much for such a thoughtful and generous review! Carl will be thrilled to hear this, we'll make sure he sees it! 🤩

M
Matteo · 1 review · Experienced 2026-06-30 ·

The best crypto tax tools!

The best crypto tax tools!. Super clean layout, everything's easy to find, and makes doing your taxes way less painful. Love it.

Reply from Koinly2026-07-01

Hey Matteo, Clean, easy, and less painful; three things we work hard on! Really glad it's all coming together for you 🙌💙

E
Emma · 1 review · Experienced 2026-06-28 ·

The platform is reliable

The platform is reliable and when I need help there is a reply to assist. I recommend using Koinly for Tax Reports.

Reply from Koinly2026-07-01

Hi Emma, Really glad we've been there when you needed us! Thanks for trusting Koinly with your tax reports 😊💙

J
Josechu · 4 reviews · Experienced 2026-06-06 ·

Good experience

Good experience, at least with a simple tax declaración. It help me a lot to do it. Many thanks!

Reply from Koinly2026-06-24

Hi Josechu, Really glad we could help make it straightforward, simple or complex, that's exactly what we're here for! Many thanks to you too 😊💙

s
supersuper · 1 review · Experienced 2026-06-16 ·

v efficient

Reply from Koinly2026-06-17

Hey SuperSuper, Thanks for the review, we really appreciate it! 🙌

M
Mary · 1 review · Experienced 2026-06-10 ·

It was great to count on Koinly for my tax report

It was great to count on Koinly for my tax report, I couldn’t have done it with out it. It’s easy and intuitive. It guides you if you need but you can still be in control.

Reply from Koinly2026-06-15

Hey Mary, Really glad we could take the heavy lifting out of tax time! If there's anything that would make it a 5-star experience next time, we'd love to know 😊

A
Abigail · 3 reviews · Experienced 2026-06-04 ·

Well worth the $164

Well worth the $164, saved me hours of work! Easy to use. Ai helpdesk was great also!

Reply from Koinly2026-06-15

Hey Abigail! Really glad Koinly and Fin (AI) delivered. Thanks for the kind words 💙