KrispCall

Thank you for taking the time to leave a review. We appreciate your feedback as it helps us improve our service. However, it appears there may have been some misunderstanding regarding our rates and policies. Our subscription rates are clearly listed on our website and calls, SMS numbers rate are standard rates charged by carrier providers. And we do not control compatibility with third party apps like WhatsApp, as that depends on their systems. Krispcall do not block any type of incoming SMS or otp. We also aim to provide quick refunds when requested, though number purchases are generally excluded from refunds per our policy. Our records show that while you did not apply for a refund, as a it didn't meet your expectation we refunded your $15 subscription fee and $2 SMS-only number purchase which was not assigned to you, totaling $17, and $7.5 for calls only number purchases are typically non-refundable per our policy. Our goal is to provide quality service at competitive rates. We welcome feedback to improve, but kindly ask that reviews accurately reflect policies and facts. We appreciate your understanding, and hope you will consider KrispCall for your calling needs in the future.

Thank you for taking the time to share your experience porting your virtual numbers to Krispcall. We appreciate you choosing us for our competitive pricing, and are pleased to hear you found our broad virtual phone number coverage excellent. We apologize for any inconvenience with the porting process and number verification time. We are constantly working to refine and improve our porting process to make transitions as smooth as possible for customers. Please don't hesitate to reach back out if you encounter any other issues as we aim to provide excellent service. Thank you again for your business.

Thank you for using Krispcall for both your business and personal needs. We're pleased to hear our service allows you to easily manage multiple numbers on one device. The ability to use our virtual numbers with WhatsApp and Viber is a great benefit. We appreciate the feedback on our iOS app - improving the user experience is a priority for us. Thank you for noting our responsive customer support as well. We're committed to addressing any issues promptly. We value your business and are glad Krispcall provides the features you need, especially the IVR system for managing calls. We will continue working to improve the service.

Thank you for taking the time to leave us this thoughtful review. We are pleased to hear that you have had a positive experience with our customer service and features like notes, tags, and DND mode. We completely agree that our Krispcall mobile app needs improvement and are actively working on upgrades to add missing features. Your feedback helps us prioritize what's most important, and we appreciate you bringing this to our attention. As a growing startup, we rely on user input to continually refine and enhance our products. We are committed to releasing updates to the Krispcall mobile app soon and hope that you will see positive changes that address your concerns. Thank you again for using our service and providing such constructive feedback.

Hey Luisa,Thank you for bringing this matter to our attention. We sincerely apologize for the confusion regarding the cancellation and renewal of your subscription. Upon further investigation of your account, we found that after initially canceling, you did request to use the service again and unfortunately did not cancel again before the renewal date. While this was an accidental oversight, we understand the frustration of being charged unexpectedly. As our team has refunded you the total $23 -- full $15 renewal subscription fee + $8 for the non-refundable phone number rental cost, we hope this resolves the issue. We aim to provide exceptional customer service and your feedback helps us improve. Please don't hesitate to contact us if you have any other questions or concerns. We want to assure you that your account is now canceled and you won't be charged from now onwards. Thank you for your understanding.

Thank you for your candid review. We appreciate you highlighting both the positives - our affordable pricing and low credit charges - and the negatives you've experienced. We're glad our support team has been helpful, but apologize for the reliability issues with the app and SMS. Improving the app experience is a priority for us. Thank you for taking the time to provide detailed and thoughtful feedback. Your comments will help us continue improving our products and service. We value you as a customer.

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced while using our service and for any confusion regarding our credit system. We appreciate your input, as it helps us improve our services for all our users. To clarify, we do provide a $1 free credit to new users so they can start using our service and thoroughly test it before making any additional investments. Our standard call and messaging charges are quite affordable, and with $1 credit, you can perform multiple tests to ensure the service meets your expectations. Furthermore, we want to emphasize that we have a 14-day refund policy in place. If for any reason new users are not satisfied with our service, they can contact our support team at [email protected], and we will be more than willing to assist and process the refund if applicable. And After investigating your case , found that our support team did issue you a refund for your subscription fee. However, the additional credits purchased could not be refunded as they do not fall under our refund policy. We understand this is disappointing, and that our credit system and policies caused frustration. This is valuable feedback that we will use to re-evaluate our refund policies and ensure they are fair and clear for customers. While the credits themselves can't be refunded at this time, please know that your experience has been heard, and we are actively working to improve our system to prevent similar issues going forward. We aim to be transparent about our policies upfront so customers fully understand how credits work before purchasing. Once again, we apologize for any inconvenience caused, and we genuinely value your input. Thank you for giving us the opportunity to improve, and we hope you consider giving our service another try in the future.

Thank you for the positive feedback. We are glad Krispcall made it easy for you to connect with your US contacts. Providing reliable international calling is our top priority, and we appreciate you highlighting the benefits of our free US number and easy to use app. Feedback like this keeps us striving to improve. Thankyou once again for choosing KrispCall!

Dear Pope, Thank you for taking the time to leave a review about your recent experience with KrispCall. Delays with OTP delivery are often outside of our control, as it depends on WhatsApp's system. I'm glad to hear you eventually received the OTP and were able to activate your WhatsApp from KrispCall provided number. We aim to provide reliable service, so your feedback helps us improve. Thank you again for taking the time to share your experience.

Hi Jan, Thank you for your review! We're thrilled to hear that you're satisfied with our service. We always strive to deliver as promised and provide reliable virtual phone numbers at affordable rates. If you have any further questions or need assistance, please don't hesitate to reach out.

Dear Customer, Thank you for your feedback. We would like to assure you that we strive to offer competitive and affordable pricing compared to the market. Regarding the issue with receipts, please ensure that you have checked the "Settings" section in your account, where you should be able to find all your receipts. If you're still facing difficulties, please reach out to our support team, and we'll be more than happy to assist you. We appreciate your recommendation and value your feedback as we continuously work towards improving our services. If you have any further questions or concerns, please don't hesitate to contact us.

Thank you for your kind words, Robert! Your satisfaction is crucial to our success, and we're dedicated to meeting your needs. Thank you for recognizing our commitment to caring and excellence.

Thank you for sharing your Experience with KrispCall. We appreciate your feedback. We apologize for any inconvenience you faced when trying to make calls by yourself. However, we're glad to hear that our agents were able to assist you effectively, resulting in a successful calling experience. We also took note of your feedback regarding agent response time and will work on improving our promptness in addressing customer inquiries. If you have any further concerns or suggestions, please feel free to reach out to us directly. We are committed to serving you better in the future.

Hey Michelle, Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience caused and would like to address the issues you've mentioned regarding your refund request. We want to assure you that as soon as we received your refund request on May 31st, we promptly processed it on the same day. In fact, we have already refunded the amount to your original payment method. We understand the importance of timely resolutions, and we strive to provide excellent customer service in all aspects of our business. To confirm the details of the refund, we sent you an email on the same day with all the necessary information, including your ARN (Acquirer's Reference Number), which is 823*****************831. We kindly request you to check your email inbox and also your junk or spam folder. If, for any reason, you are unable to locate the email or if you require any further assistance, we encourage you to reach out to our dedicated support team. They will be more than happy to assist you personally and provide any additional information you may need. Once again, we apologize for any inconvenience you experienced during this process. We appreciate your feedback as it helps us improve our services and ensure that such issues do not recur in the future. Thank you for your understanding and patience.

We are truly sorry to hear about the difficulties you experienced with our service and the frustration it has caused you. We understand that you expected a seamless experience and prompt assistance during your time of need, and we apologize for any inconvenience or stress this situation has added to your already challenging circumstances. Regarding the refund request, we regret to inform you that we are unable to process it as you accessed the service beyond the initial 14-day period from the date of signup. Since you signed in on May 6, this falls outside the refund window outlined in our policy. While we empathize with your situation, our hands are tied in this regard, and we are obligated to adhere to our policy. Additionally, we would like to clarify that our service is designed to facilitate the receipt of OTP codes. However, we cannot guarantee successful delivery for every platform, as it depends on the specific requirements and guidelines of each individual platform. We apologize if this was not made clear to you beforehand, and we will take your feedback into consideration to provide more explicit information regarding platform compatibility. Once again, we apologize for any inconvenience caused and for falling short of your expectations.We appreciate your feedback and thank you for bringing these issues to our attention. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us.

Thank you for bringing your concerns to our attention. We apologize for any misunderstanding that may have occurred regarding the availability of a free trial for our service. We understand that your experience was frustrating and time-consuming, and we apologize for any inconvenience caused. After reviewing your conversations, we were unable to find any instances where our chat agents explicitly mentioned a free trial. It is possible that there might have been a miscommunication or confusion during the conversation, and we apologize for any confusion caused as a result. We want to assure you that we take such feedback seriously and continuously strive to improve our communication and customer experience. While we don't offer a free trial, we do have a 14-day refund policy in place, which allows customers to try our service and request a refund within that timeframe if they are not satisfied. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to contact us.

We apologize for any confusion. Upon investigation, we have found that our team did refund your subscription despite the absence of a formal refund request. We understand your frustration regarding the proof of address requirement, which is mandated by different countries' telecommunications regulations. Krispcall aims to provide reliable and fraud-free services to all users, necessitating adherence to these rules. We appreciate your feedback and encourage you to review our refund policy at https://krispcall.com/refund-policy/ for further information. Thank you for your understanding.

We would like to extend our sincerest apologies for the negative experience you had while using our app. We understand that pricing is an important consideration for our users, and we strive to provide a balance between offering valuable cloud telephony features and maintaining competitive market prices. Our aim is to offer a comprehensive solution that goes beyond just providing phone numbers. We provide a wide range of cloud telephony features and ensure that the numbers are permanently registered under your ownership. This ensures the reliability and longevity of the service you receive. Please note that the registration process is in accordance with the telecom regulations of the respective countries. These requirements are in place to ensure compliance and security for our users, as well as to maintain the integrity of our services. We genuinely appreciate your feedback, as it helps us identify areas for improvement. If there is anything else we can do to address your concerns or if you have any further suggestions, please feel free to let us know.

We are sorry to hear about your disappointing experience with our product. We would like to apologize for any inconvenience caused and any miscommunication on our part. It is important to note that different countries have different telecommunication rules and regulations. In particular, the Hong Kong number you purchased only provides internal SMS service, which means that you cannot use it to communicate with phones outside of Hong Kong. We understand that this may not have been clearly communicated to you, and we apologize for any confusion this may have caused. We always strive to provide our customers with accurate information, and we regret that we fell short in this instance. We value your feedback and will take it into account as we continue to improve our products and services. If there is anything else we can do to assist you, please do not hesitate to reach out to us. Again, we apologize for any inconvenience caused and thank you for bringing this to our attention.

We're sorry to hear that you had a negative experience with our website and customer service officer. We take all feedback seriously and strive to improve our services for our customers. I understand that you were unhappy with the process of claiming a refund. However, I'd like to clarify that our refund policy is clearly stated on our website: https://krispcall.com/refund-policy/, and you are eligible for a refund within 14 days of your purchase. Our refund process is quick and easy, and you can request a refund by simply sending an email to our customer service team. We value transparency and honesty, and we apologize if our website or ads were misleading in any way. We will take your feedback into consideration and work to improve our messaging to avoid any confusion in the future.