Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Written by the business, not verified by us.
Is kukirin-scooter.com legit?
kukirin-scooter.com (kukirin-scooter.com) has a 3.3 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation.
However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
Auto-generated from all reviews of this business. For reference only.
The KUKIRIN company has a very poor after-sales service. I received my KUKIRIN G2 Master electric scooter a month ago, and it didn't work. It took them a week, even ten days, to send me a new meter. After I replaced it, the scooter still didn't work. They then told me the issue was with the controller, which took another ten days to arrive. My brand-new scooter was out of action for almost a month. When I finally replaced the controller, it worked. The customer service team is polite but not very efficient, and they don't provide tracking links, causing delays and anxiety for customers. I do not recommend this company, even though the scooter now works properly after a month."
Reply from kukirin-scooter.com2025-04-21
Dear Remy,
Thank you for taking the time to share your feedback regarding the after-sales service you have received for your KUKIRIN G2 Master electric scooter.
We are truly sorry to hear that you have had a frustrating experience with our after-sales service. Please know that we take all customer feedback seriously, and we are committed to continuously improving our service quality.
We understand that the delays in the repair process have caused you considerable inconvenience and anxiety. We will assure you that we will thoroughly investigate the entire process and identify areas for improvement.
We value your business and hope to regain your trust. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you and will do our utmost to ensure a better service experience for you in the future.
Thank you once again for your understanding and patience.
Warm regards,
KUKIRIN Service Team
IF I COULD GIVE THIS ONE STARS I WOULD!!
This has to be the worst experience I've ever had , dont use them they are scammers and will scam you and blackmail you and then block you and ignore your messages when they get what they want!!!
Reply from kukirin-scooter.com2025-04-18
Dear Suan,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for being so understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Service Team
Brand new scooter(zero miles) is pulling from side to side and I’m afraid to go over 20mph.after sending them videos Company doesn’t want to replace or fix an issue and this is what they write back to me “ Hello there,
If it is a serious problem that will affect the safety of cycling, I believe that it can be reflected through videos or pictures anyway, however, we weren't able to see what was wrong with the video you provided, we are not able to provide after-sales service through your feelings, and we don't accept exchange in this case. Hope you can understand.”
Reply from kukirin-scooter.com2025-04-16
Hello L J,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I also ordered G2 but I cant get any information from their support mail and we can just see order number not see tracking number. This issue super anxious I hope this site not scam and deliver my order.
Reply from kukirin-scooter.com2025-04-07
Dear Furkan，
Thank you for purchasing the product and sharing your feedback.
You can check the product on the sale page, and it shows the pre-order, which means it is out of stock, and the warehouse is preparing it, It is expected to be shipped around April 10th. Thank you for your support and understanding.
We are very sorry for any disappointment this may have caused, but we hope you can understand the complexities involved in real-world usage. We are constantly working to improve our service and will take your feedback into consideration.
If you encounter any other issues in the future, please feel free to reach out to us through the email associated with your order. We are here to assist you.
Thank you once again for your understanding and support.
Warm regards,
KUKIRIN Service Team
I am so angry I ordered a g2 for my birthday and it hasn’t came since I texted tec support and they said it would take half a month to get here but it hasn’t this made me so anxious because I spent £600 Pounds for it not to come and I trusted this company.
Reply from kukirin-scooter.com2025-03-31
Hello Anis,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you has experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
This site scammed me, I ordered a G2 Max but they told me that my address was too long, I gave a shorter address and still no news, I can't even track my order, I asked for a refund more than 9 times, no response from the site (Kukirin 10054)
Reply from kukirin-scooter.com2025-03-27
Dear Fabien,
We sincerely apologize for the inconvenience you have faced with your recent order. We are committed to providing a positive experience for all our customers and regret that this situation has caused you frustration.
We want to assure you that we have responded to your email and are engaged in discussions to address your order concerns. Sometimes the email we send to customers may have gone to their spam folder, we kindly ask you to check your email spam folder to get our response.
Customer satisfaction is our top priority, and we are determined to work together to find a solution that meets your expectations. We appreciate your continued communication and are here to assist you in any way we can.
Thank you for your understanding as we work through this issue. We are confident that with your cooperation, we can resolve this matter to your satisfaction.
Warm regards,
KUKIRIN Service Team
5 months old and theres actually a crack in the stem so dangerous and this is just riding on flat ground!
Reply from kukirin-scooter.com2025-03-27
Dear customer,
Thank you for reaching out to us. I'm truly sorry to hear that you've encountered an issue with your product. We always strive to provide the best possible experience for our customers, and it's concerning to hear that this has happened.
We have a dedicated and professional after-sales team in place to assist you. To better understand and resolve the issue you're facing, could you please provide the following information:
1)Your order number.
2)A video or photos of the crack in the stem.
Our team of engineers will conduct a thorough diagnosis to determine the cause and provide the most appropriate solution. Your cooperation in providing these details will help us expedite the process.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
We value our customer's feedback and are committed to making things right. We look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
The front light of the scooter stopped working I contacted them they were very helpful with the replacement.
Thank you so much and great service
Reply from kukirin-scooter.com2025-03-25
Dear Clino,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found our team to be very helpful with the replacement of your scooter’s front light. Your satisfaction means the world to us!
We’re glad that everything worked out well for you, and we truly appreciate your kind words. It’s always rewarding to know that we’ve been able to assist our customers positively.
If you ever have any other questions or need further assistance in the future, please don’t hesitate to reach out to us via email. We’re always here to help and ensure you have the best experience possible.
Thank you once again for your wonderful feedback and for choosing us. Have a fantastic day! Warm regards,
KUKIRIN Service Team
I am kinda sceptical about my order i ordered on Saturday, my order got reviewed on Sunday but it says it only works during the working days.. And im anxious since i cant track my order.
Reply from kukirin-scooter.com2025-03-25
Dear Erazem,
Thank you for taking the time to share your concerns with us. I’m sorry to hear that you’re feeling skeptical and anxious about your order.
I can understand your frustration regarding the tracking issue. In order to assist you more effectively, could you please provide us with your order number? This will allow us to look into the details of your order and understand exactly what has happened.
Once we have your order number, we will conduct a thorough investigation into the status of your order and the reasons behind any delays or issues. We will then provide you with a detailed update on the findings and the next steps we will take to ensure your order is processed and delivered as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
Thank you for your patience and understanding.
Warm regards,
KUKIRIN Service Team
I have received my G2 Max and I love it! The quality and service is perfect.The workers are really polite and always help.😀
Reply from kukirin-scooter.com2025-03-24
Dear Oleksander,
Thank you for taking the time to share your positive feedback regarding your recent purchase of the G2 Max scooter. We are delighted to hear that you are satisfied with both the product and the service provided.
Your kind words are greatly appreciated, and we are thrilled to know that the scooter has met your expectations. We strive to maintain the highest standards in both our products and customer service, and your encouragement motivates us to continue delivering excellence.
We are honored by your intention to recommend our scooter to your friends. Should you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Thank you once again for your support and trust in our brand.
Warm regards,
KUKIRIN Service Team
The scooter is great, durabale and looks very good but it only goes 25km (on asphalt and im 74kgs) before it has to recharge. Dissapointed that it say 58km, i knew it wouldnt go 58 but i thought like 40 for sure.
Reply from kukirin-scooter.com2025-03-20
Dear Sami,
Thank you so much for your purchase and for taking the time to share your thoughts with us. We truly appreciate your feedback.
We understand that you were expecting a longer range than what you have experienced so far. Please note that the maximum range of 58km is tested under relatively ideal conditions. In real-life scenarios, various factors such as road surface, wind speed, and weight can significantly impact the actual range.
We are very sorry for any disappointment this may have caused, but we hope you can understand the complexities involved in real-world usage. We are constantly working to improve our products and will take your feedback into consideration.
If you encounter any other issues in the future, please feel free to reach out to us through the email associated with your order. We are here to assist you.
Thank you once again for your understanding and support.
Warm regards,
KUKIRIN Service Team
If there is less than 1 star i will put this is the bad company you buy from they just let you pay then nothing happen now 3 times that the shipping date changed i ordered g2 from 18th February and nothing happened they will say ow sorry people have jobs have something else you wasted my time i was going to work with now 1 month waiting nothing happened.
Reply from kukirin-scooter.com2025-03-18
Dear Monji,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Service Team
My brother ordered a scooter from this company over a week ago. They told him it got seized at the airport on delivery and they offered him a different scooter,he has asked about 9 times now for refund and they are ignoring him,and saying we can send u a new scooter not wanting to give him a refund
Reply from kukirin-scooter.com2025-03-14
Hello Daniel,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience your brother has experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I got this scooter for myself and when it arrived the battery was not working, i tried doing everything to fix it and it was never charging. I have a full video (Unboxing-to-testing) of this as i wanted to do a review for my yt channel. I contacted kukrin support on email and i still didnt get any response for 1 month since the email ( I sent another email as a customer intrested in buying their product and they responded in 4 hours :)) ). I just did a report at the EU Consumer Centre and also at the National Authority for Consumer Protection and after this i will probably sue them too.
I encourage everybody who got scammed by kukrin to file a online complain on the EU Consumer Centre website with proof as its free and you will get ur money back and the company will have to pay a fine for this.
Reply from kukirin-scooter.com2025-03-13
Dear Kayen,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your scooter. We deeply regret the disappointment this has caused you.
Regarding the issue with the battery, if you are willing, please share your order details and the video documentation with us directly at support email so we can expedite a resolution. Your feedback is invaluable, and we are committed to ensuring that such an issue does not occur again in the future.
Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention. We hope to have the opportunity to restore your trust in our brand.
Warm regards,
KUKIRIN Service Team
i am very impresed ! got mine to run 71kmh with the right tire preasure and suspension .. i will give this company 6 stars!! best e-scooter i have ever had, i have the g4.
Reply from kukirin-scooter.com2025-02-26
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
KUKIRIN Service Team
THEY DO NOT REPLY TO YOUR AFTER-SALE SERVICES.
MY BRAND NEW KUKIRIN G4 ARRIVED WITH A BROKEN THROTTLE AND IVE BEEN TRYING TO CONTACT THEM SO THEY CAN REPLACE IT AND THEY NEVER REPLIED BACK.Order KUKIRIN8693
edit: they replied after some time and gave me the broken throttle
Reply from kukirin-scooter.com2025-02-26
Dear Customer,
We apologize for the inconvenience. We are working on resolving your issue.
Best regards,
KUKIRIN Service Team
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
KUKIRIN Service Team
I need help. I haven't received an answer for two weeks at mail support. I have no details about my order, if I will receive it again or if my money will be refunded. How can I contact them?
Thank you! I send my answer, I waiting your's.
I receive an answer, an I receive the product and it is good.
Reply from kukirin-scooter.com2025-02-12
Dear Customer,
We are working hard to resolve your issue. Please pay attention to our reply email.
Have a nice day!
I've sent a message to the support email and trying to get a new part of my e-bike but I didn't get any answer back and I have my e-bike broken. Every time I struggle to contact the support. Very bad experience.
Reply from kukirin-scooter.com2025-02-12
Dear Customer,
We apologize for the inconvenience. Please provide us with your order information. We will help you solve your problem. Looking forward to hearing from you.
Have a nice day!
The package received was very solid, the scooter is a quality one starting from handles to the wheels. I recomand it!
Reply from kukirin-scooter.com2025-02-12
Dear Customer,
We’re truly grateful for your kind review! It’s wonderful to know our service met your expectations. Thank you for your support—we can’t wait to welcome you back soon!
Best,
Kukirin Service Team
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