LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
Written by the business, not verified by us.lacemade.com (lacemade.com) has a 3.0 out of 5 rating on OK.one, based on 477 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 89% of negative reviews; 340 of them were added in the last 12 months. Last updated 2026-10-24.
You need to look at order# #113333 return request in your inbox right away, or you’re looking to get into a major lawsuit.
We are really sorry for the inconvenience caused by the late reply. We have already contacted you by email. If you have any questions, keep free to contact us.
If I could give less than 1 star I would. I purchased a dress that arrived and unfortunately didn’t fit, to which I paid $50 postage to return to the US, it’s been nearly 2 months (with the item showing that it was delivered to their returns centre on 10 April) and I’ve sent at least 5 emails all of which have been ignored with zero acknowledgment. I am so disappointed in the complete lack of customer service or communication given how cute I thought the pieces were I would never buy here again. Do not waste your money!!!
Thank you very much for your support！We are sorry for the inconvenience. We have contacted you and are processing your request.
This company is a thief. My order number is NC1P1TS2 on Klarna. I sent the items withing the time frame and still they continue taking my money and they owe me everything that they have stolen. They are liars and thieves. DO NOT BUY FROM THEM! RUN... DON'T WALK. HELLO! I DID SENT 4 EMAILS! SEND DM THROUGH IG ACCOUNT AND YOU DENIED MY CLAIM THROUGH KLARNA. YOU STILL HAVE THE AUDACITY TO TELL ME THIS? I SENT THE DRESS FOLLOWING YOUR INSTRUCTIONS. YOU ARE THIEVES.
Thank you for support. When you encounter any problems, you could contact us by email and we will help you to solve.
Ordered 4 items & need to return due to sizing issues. I have emailed the company three times & tried to contact them via Instagram and their live chat on their website but haven’t received a response yet. Considering I have spent £300, this is unacceptable. The return window has also nearly closed.
Thanks for your support！If you have sizing issues，you contact our email to return，we will reply email in time. We will handle the after-sales for you.
Absolutely terrible experience!!! I ordered 4 items and returned 2. I paid $50 just to return these 2 tops as I’m from Australia and I still have not received my refund after 2 months! I have followed up by email around 4 times now and am being ignored! don’t waste your money!!! UPDATE!! I have sent them my order number about 4 times now and still have not received my refund. This company is a scam!!
We are sorry for the bad experience. Could you provide us with your order information? We will verify and process your order.
Edit: Thank you for response my order number is #109914 I will update this comment with my experience from now. I placed an order and was asked to provide my ID, which I sent via email. Since then, no one has responded. My shipment status is still unfulfilled, and I’ve received no updates or support. I tried contacting through email, Instagram DMs, and the website chatbot—no replies at all. I have an important event coming up, and I’m left without any information or option to cancel. This is extremely unprofessional and stressful. I expected better service.
Thank you for reaching out, and I want to start by sincerely apologizing for the experience you've had with us. I completely understand your frustration, especially when you're preparing for an important event and needed clear communication and timely updates—that's the least we should have provided. First, I’m truly sorry for the delay in replying to your messages across all platforms. This is not the standard we strive for at LaceMade, and we take your feedback very seriously. We did receive your ID verification, and I want to personally ensure your order status is reviewed and prioritized immediately. I’m checking with our fulfillment team right now and will get back to you with an update within the next 24 hours.
Update on my review I placed on March 28th. Still no refund for the return fee they promised. They’re ignoring every email. They sent me a faulty item and I’m the one who needs to pay for the fee? Very bizarre. DON’T BUY FROM HERE. Also, why are there so many new positive reviews left on the same date? Doesn’t seem legit at all. Don’t let yourself be fooled. Reply: I’ve sent EVERYTHING you’ve asked for, TWICE.
We’re genuinely sorry to hear that this is still unresolved — and we completely understand your frustration. First and foremost, if a faulty item was involved, you should not be covering the return fee, and that’s on us to make right. We’d like to investigate this with urgency, but we haven’t been able to locate a reply from you with the return tracking or photo evidence that was requested by our team. Could you please resend us your order numeber here? Regarding the refund, we are not ignoring you — we’re currently checking your case internally and will reach out within 24 hours with a clear resolution. You deserve better communication than what you’ve experienced. As for your concern about the reviews: we value all genuine feedback, positive or negative, and never incentivize or manipulate reviews. That said, we completely understand how it might look suspicious — and transparency is something we’re committed to maintaining. Thank you again for your patience, and please know we take your case seriously and intend to make it right.
Worst experience ever, if I could give negative stars, I would! Costed more than a hundred bucks to return two items and asked if they could refund to a different account since the process took too damn long and I had to close my annual fee charged credit card. Miserable to deal with - dead silence, now I’m short 300 bucks and no items and 6 months of time wasted! Update 14/05/25 - I sent another email to you guys on 9/5 and another one today with a confirmation letter that the amount has been bounced back. You ask what you could do to help? Then please action on it and let me know instead of radio silence.
We’re truly sorry to hear about your frustrating experience — this is absolutely not the kind of journey we want our customers to go through. At the moment, due to payment gateway limitations, we're only able to issue refunds to the original payment method used at checkout. We completely understand how inconvenient this is, especially given your situation, and we sincerely apologize for the trouble this has caused. That said, we’re already reviewing this policy internally, and we’re actively exploring solutions to make refunds more flexible in the future — including alternate refund destinations in special cases like yours. Thank you for your patience, and again, we’re truly sorry for the time, money, and effort this has cost you. If there’s anything else we can do, we’re here to help.
I bought a dress from Lacemade for my daughters school prom. The size was too small as their sizing guide is wrong. I returned the item at some considerable postage cost, following their instructions to the letter, but have heard nothing from them since they received the item in China over a month ago. Do not buy anything from this company as the sizing is unhelpful, the quality is not good and their customer service is non-existent. TUESDAY 6TH MAY UPDATE I emailed Lacemade immediately after their reply to this review and have not heard anything back from them since (oh, what a surprise!!) despite their claim that they would "prioritise" my query.
We’re truly sorry for the delay and the frustration this has caused. We understand how important the occasion was, and we sincerely apologize for the inconvenience. Please tell us your order number, and we’ll prioritize your case immediately. We're also reviewing our sizing guide to improve accuracy for future customers.
The first Malachite dress I received, I realized I needed a bigger size. I somewhat expected this so it wasn’t a bother, but I was surprised to see that one side of the skirt was sewn askew, one side being higher than the other. I thought to myself it worked out that I needed to send it back and get the bigger size. I received my new dress on April 12th. I am pretty much happy with it, but I wasn’t pleased to see that the inner slip was somehow sewn inside out. Given the amount of money I paid for the dress originally and for shipping (twice), I’d expect the quality to be a bit better than this. It makes me wonder if the people making these dresses are working very hurriedly (I’m afraid to think if it's due to the ethics of the workplace), or the machines processing these aren’t up to par. It’s not as horrible as the skewed skirt thing since I don’t think anyone at my Regency ball I’m wearing this to will notice, but it’s still disappointing. Based on what I’ve heard from recent LaceMade reviews from TrustPilot, there are quite a few people displeased with the company’s service lately. Either the quality has declined, or LaceMade’s service has always been spotty (such as customer service being very hard to get a hold of or just ghosting people and never giving them a refund, apparently). So far, this hasn’t been my experience in my few purchases from the seller, but this experience and the recent complaints make me wary of buying from the store again. This saddens me, since there are so many beautiful dresses I want from LaceMade, and I originally assumed they are a bit of a cut above fast fashion, but until I see evidence of the customer service and quality improving, I’m not sure if I should buy from them again. I really hate to give an average review, because the dress is really pretty, and I do like it. Yet, with all that said, I give this overall experience 3 stars. It wasn’t terrible, but not fantastic either.
I ordered a dress with expidited shipping almost a month ago and it hasnt arrived. It doesnt take too long to ship out packages to where i live. When i tried emailing them, they were always giving out generic reponses and the most basic lines. It wasnt helpful at all, i even tried contacting their shipping company to get an update but they did not respond. I requested for a refund, all they did was send me a link, it required photos of the dress, but i cant provide that because the dress didnt arrive. I also tried to reach out to them through instagram but they seem to be blocking and deleting reviews. Overall not a good shopping experience.
We’re very sorry to hear about this frustrating experience. It’s absolutely not the level of service we aim to provide. If your dress hasn’t arrived, you do not need to submit photos — please your order number, and we’ll investigate this urgently and offer a proper resolution.
The quality of the dresses is a little hit or miss, but most are beautifully made. The designs are gorgeous as well, make sure to measure yourself and follow the sizing and you'll have no problem. As for the customer service they've always answered quickly for me although one of my dresses came broken and they only offered to refund $15...
I love their dresses and they are such nice quality, I have struggled a little with sizing once or twice but so far lacemade has helped me out well when that was the case.
Ordered a dress which arrived promptly. However it was very small even using the sizing guide to order it. We returned the dress to America as per the instructions from Lacemade. This cost £20 from the Uk. We have proof the item was delivered and signed for at the address given by Lacemade. They are now saying they can't find the return and have not given a refund. Absolutely shocking, we are now £120 down on the cost of the dress and return postage. You have been warned and don't think this won't happen to you!
Dear customer, Could you please send us the order number?
I made an order 07/03/2025, but unfortunately costumers in my country retained the package. It seems informations were missing concerning taxes. I contacted lacemade telling about the issue and asking for help. The attendant asked me if I would accept a refund. I said that I really wanted the dress and asked if nothing could be done about that. She replied saying that unfortunately they will be stop shipping to my country - Brazil. Then I found about companies that intermediate the costumer and seller, like qwintry. I asked them if they could send the dress again for the address that qwintry provided for me in the US and from there they could send to me. But there was no answer and already many days passed. I spent my money and I have not the product neither a refund, and nobody from lacemade manifests to solve my problem. As they are selling to Brazil, I expected at least they would try to find a way to solve the problem, but they simply don't care. Why then they provide service to my country and illude people that create unfulfilled expectations? I'm frustrated and don't recommend this company to no one.
Dear customer, Could you please send us the order number? Due to customs policy, we have stopped shipping to Brazil. If you haven't received your refund yet, don't worry, please reply here and I will give priority to your issue.
They will ignore you even if you email to return items with 1 day of delivery
Dear customer, Could you please send us the order number?
I ordered the dress, with fast shipping. 3 days later, it hadn't been shipped out yet and I've heard nothing. I emailed them asking what was going on, and they replied saying that my address was wrong and I needed to give them the new details. (I checked the website and saw that it was in FACT not wrong) but I still went along and gave them the details. Checked again and saw they changed it but made it wrong, but decided to not say anything and hope they knew what they were doing. 3 more days later, order hasn't been shipped. So at this point I'm stressing and email them asking what's going on and that I may have to cancel. THEY GHOSTED. And I replied again and still nothing. What I'm saying is don't risk buying from here.
Dear customer, Could you please send us the order number? We are sorry to bring you a bad shopping experience.
So many items in my order did not fit according to their size chart. I returned three items, and although they have been successfully delivered, I never received my refund. Their customer service never answers.
Dear customer, Could you please send us the order number?
Decided to take a chance so my friends and I could have matching dresses for an event. Ordered over a month ago through their website. It was not a preorder, but I knew to expect overseas shipping to take a bit despite their website promising 6-9 business days. Waited to inquire, but since I haven't received any info in over a month I decided to email them only to be met with "your order has been cancelled". Cancelled? Out of nowhere? Now they have ghosted me with no explanation or refund for the cancellation. I really didn't even want a refund, but if I'm not going to receive the product then...? So now I have no dress and am out the money I spent. Atp I will dispute it with my bank.
Dear customer, Could you please send us the order number? We will process your refund.
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