SHOP PEARLSOUR STORYPEARL EDUCATIONRETURN POLICYCONTACT USPEARL NECKLACESPEARL EARRINGSPEARL SETSA woman's jewelry collection cannot be complete without a timeless classic like pearls. Whether a necklace, bracelet, ring, or earrings these lustrous gems can be worn for any occasion and make the perfect accessory that will shine for years to come.
Is Laguna Pearl legit?
Laguna Pearl (lagunapearl.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-11.
Wrote to them Sunday with a request to purchase. Simple, gave grade, origin, color, manner to be strung and length. Left e-mail and phone, haven't even gotten an acknowledgement. Unsatisfactory, as simple as that.
Great quality and nice packaging. These pearl stud earrings are beautiful. I am very happy. It shipped fast and was exactly as described. A very satisfied shopping.
When I initially went to the business, I was quite pleased with the service. They sold me a ring, and they quickly delivered it to me. The entire experience was wonderful.
I am unsure of the exact date, but sometime in December, a sales person called my home to address a question I asked in email. What company does that? The quality of the pearls is excellent, whereas the price is reasonable and fair.
This is the second purchase I have made at Laguna Pearl. I find the pearls to be beautiful and at a good price. Shipping is fast and packaging is great. I will purchase from Laguna the next time I am in the market for another piece of pearl jewelry.
First off, I would give LP 5 stars for customer service. I had to return my product and the process was quick and easy! The shipping was also fast and the packaging was lovely!
The reason I had to return my multicolor Tahitian bracelet is bc it doesn’t even come close to the photo online. I know lighting and colors of natural pearls will never be exact and I didn’t expect that. But my pearls were not multicolor .. I had one that had a hint of blue while the other 14 were varying shades of gray. They were dull and not have the nice luster anywhere near the online photo (even in bright sunlight). And bc these are natural pearls, I don’t expect perfection either .. but I thought for an item over 1k the chosen ones would have less pitting.. which were visible on most of the pearls to varying degrees. We just got back from Tahiti and I thought for the quality shown in the picture, this bracelet is a great price compared to comparable items we bought in Tahiti. But it wasn’t the case. LP shouldn’t be showing pictures of $5k+ bracelet for their $1k range. The bottom line is Tahitian pearls must be bought in person so you can examine the quality and luster of the product.. cannot trust picture and lighting. But given their 60 days no hassle return policy you can take the risk if have no choice to buy in person. In my case, I’ve seen so many varying qualities of pearls in French Polynesia in person that I’m more picky and wish I had bought more items while I was there.
Edit: I previously gave a 2-star review. I bumped it up to 4 stars because I just spoke with Leon who said he would personally look into my order issue and get back to me. He also clarified that nacre will always show as "acceptable" on the GIA certificates.
Original review: The GIA certificate I purchased along with the Tahitian AAAA pearl necklace did not match the quality specifications as advertised on your website. The most concerning mismatches in quality we’re the nacre being “acceptable” instead of “very thick”, the shape being “near round” instead of round”, and the luster being “very good” instead of excellent”. I returned the item yesterday and confirmed it was received and signed for by A.Bubino from FedEx tracking, and I am awaiting the full refund credited back to me. I would like to do business with Laguna Pearl and/or The Pearl Source in the future as long as the item matches the quality as advertised on your website. Please have Sammy, Leon, or another representative in management contact me for remedy.
Audrey was so nice and helpful in processing my return and order for the perfect gift for my wife. I will certainly return to you all for my next purchase and will recommend you to all.