About Laithwaites Wine USA
Data updated- Website
- laithwaites.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (18/18)
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About this business
Family-owned wine delivery service. Huge range of award-winning, small-batch wines. Personalized cases. 100% money-back guarantee.
Written by the business, not verified by us.Is Laithwaites Wine USA legit?
Laithwaites Wine USA (laithwaites.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional wine selection and the great overall value for money offered by the company through very reasonable prices. People truly enjoy exploring the diverse, interesting and delicious varieties, noting that placing orders online is simple, efficient, and extremely convenient. However, some people mentioned frustrating issues with delivery services, such as packages arriving late, missing signature windows, or delivery attempts failing unexpectedly. A few customers also noted occasional frustrating mistakes with their orders, like receiving the completely wrong items or facing unexpected extra delivery charges.
Auto-generated from all reviews of this business. For reference only.What people say
Always great serve from Dave
Always great serve from Dave. I have been working with him since the beginning. I trust his recommendation. He stays in contact regarding special offerings.
They messed up my order
They messed up my order. I ordered all reds. Received half whites. I called to talk to supervisor. He assured me they would credit me and I never heard from him. I’m ready to quit and order from qvc. It was their mistake
Reply from Laithwaites Wine USA2026-07-14
Hi Stella, thank you for letting us know, and we are sorry for the incorrect order as well as any inconvenience caused. We can confirm that a refund of $98.82 has been provided and will settle to your account in 3-5 business days. We are also reviewing this process internally to ensure that similar delays do not occur in the future. Thank you, Custommer Service
ggood wine⁸
Fast delivery. Excellent selections@!
Order delivered on time
Order delivered on time. Wine was excellent. It was a great gift. Service was great
GREAT WINE AT GOOD PRICES WITH QUICK…
GREAT WINE AT GOOD PRICES WITH QUICK DELIVERY.
Laithwaites has been consistently…
Laithwaites has been consistently providing excellent wine to us for over 10 years!
Great Deal!
The high quality of wine
The ease and convenience of the FedEx delivery were outstanding. First and foremost, the quality of the wines delivered was excellent; also, the price was unbelievable. Thank you!
Lathwaite's Won't Issue Refund
I ordered a case of wine from Lathwaite's. The total cost was over $400. The wine was shipped on or about June 22, 2026 from The Wine Cellar in Red Bank, NJ. I received notice from Federal Express that for some reason there was a shipping error, and that the wine was being returned to Lathwaite's (to The Wine Cellar). The Fed X history shows that the wine was returned to the store on June 29, 2026. It is now July 10, 2026, and I still have not received my refund. The Wine Cellar does not answer its phone. Calls to Lathwaite's have also been useless.
Reply from Laithwaites Wine USA2026-07-14
Hi Charles, thank you for reaching out, We're sorry for the delay in providing your refund, and are reviewing this process internally to avoid similar instances in the future. We can confirm that your refund was initiated on July 8th and has now fully settled. Please don't hesitate to let us know if there are any unresolved issues remaining. Thank you, Customer Service
Awesome selection of great wines!
Awesome selection of great wines!! Love to try their recommedations, always a wonderful selection and taste. They’ve improved their shipping times so I get my wines within a week of ordering, can’t get better than that.
Courtney
My personal agent, Courtney, is awesome. She returns calls immediately and always has the best information for me. Once you find your preference, you cxan always order an entire case! This is the wine club you want to involved with.
David is always helpful
David is always helpful, provides updates and ensures delivery is made properly Ambassador Klein
Shipment was timely
Good selection and multiple offers
Good selection, ordering process is smooth, website works well, sometimes get some good offers. I would recommend this company.
Delivered on day could not receive it…
Delivered on day could not receive it after multiple attempts to clarify.
Reply from Laithwaites Wine USA2026-07-14
Hi Glynis, thank you for letting us know, and we're sorry for any inconvenience with your delivery. We are not able to guarantee a specific delivery date or time within your estimated delivery window, and recommend contacting FedEx directly to schedule a specific delivery time or hold at a nearby pickup location where you can pick it up when it's convenient for you. We have also submitted a complaint on your behalf regarding previous orders being left without a proper signature, and will continue to follow up on this with FedEx in order to avoid this in the future. We can also confirm that a replacement order was provided , and that this was delivered on Sunday. Please don't hesitate to let us know if there are any additional issues we can resolve. Thanks, Custimer Service
Great selections!
Great selection & Service
Great selection, great customer service and easy to do business with. I'd have given them 5 stars but I've got a (minor) gripe with their web site. I've been buying wines from them since 2018 so I am a loyal customer.
Great selection, good deals and dependable customer service
They have a wide assortment and regularly offer special deals. Their customer service is very good and they stand behind their policy to refund any wine that does not meet expectations.
I love the wine they choose for me…
I love the wine they choose for me based on my preferences. The specials offered and the quick delivery.
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